Question 1

All organizations produce goods or services through the ________ process.

Accepted Answer

A)  transformation 
B)  service 
C)  manufacturing 
D)  operations 
A)  transformation 
B)  service 
C)  manufacturing 
D)  operations

Question 2

Value chains that ________ information technology infrastructure often have problems coordinating and collaborating.

Accepted Answer

A)  share the same 
B)  fail to share compatible 
C)  purchase up-to-date 
D)  provide their own 
A)  share the same 
B)  fail to share compatible 
C)  purchase up-to-date 
D)  provide their own

Question 3

Most countries in today's global business climate see ________ as the key to success.

Accepted Answer

A)  maintaining productivity 
B)  increasing productivity 
C)  higher wages 
D)  shorter working hours 
A)  maintaining productivity 
B)  increasing productivity 
C)  higher wages 
D)  shorter working hours

Question 4

Value is any aspect of a product that customers ________ in the product.

Accepted Answer

A)  like or admire 
B)  want to see 
C)  will pay for 
D)  notice 
A)  like or admire 
B)  want to see 
C)  will pay for 
D)  notice

Question 5

W. Edwards Deming thought that ________ the key to productivity.

Accepted Answer

A)  workers were 
B)  controlling costs was 
C)  managers were 
D)  both managers and workers were 
A)  workers were 
B)  controlling costs was 
C)  managers were 
D)  both managers and workers were

Question 6

The critical path in a PERT is the ________ sequence of events that is required to complete the project in the ________ period of time.

Accepted Answer

A)  longest; longest 
B)  shortest; shortest 
C)  longest; shortest 
D)  shortest; longest 
A)  longest; longest 
B)  shortest; shortest 
C)  longest; shortest 
D)  shortest; longest

Question 7

Deming felt that ________ with statistics.

Accepted Answer

A)  employees should be capable of dealing 
B)  employees should not be asked to deal 
C)  managers only should deal 
D)  employees only should deal 
A)  employees should be capable of dealing 
B)  employees should not be asked to deal 
C)  managers only should deal 
D)  employees only should deal

Question 8

Each link in a value chain adds an equal amount of value to a product.

Accepted Answer

A) True 
 B)False

Question 9

In a short essay, describe the coordination and collaboration that is necessary for successful value chain management.

Accepted Answer

For the value chain to achieve its goal

Question 10

In a short essay, define and discuss quality control in an organization.

Accepted Answer

Controlling for quality is the responsib

Question 11

In a short essay, identify and explain the three main human resource requirements for value chain management.

Accepted Answer

The three main human resource requiremen

Question 12

Manufacturing organizations produce both physical and nonphysical outputs.

Accepted Answer

A) True 
 B)False

Question 13

________ can lead to a value chain management company suffering losses of intellectual property.

Accepted Answer

A)  Not enough trust 
B)  Too much trust 
C)  Not enough diversity 
D)  Too much diversity 
A)  Not enough trust 
B)  Too much trust 
C)  Not enough diversity 
D)  Too much diversity

Question 14

In value chain management, activities are eliminated from the organizational process if they do not add value to the process.

Accepted Answer

A) True 
 B)False

Question 15

The purpose of operations management is to manage ________.

Accepted Answer

A)  inputs 
B)  outputs 
C)  the transformation process 
D)  the manufacturing process 
A)  inputs 
B)  outputs 
C)  the transformation process 
D)  the manufacturing process

Question 16

When the New York Times experimented with charging money for its online news source, its popularity on the Internet plummeted. This shows that online news, at least as it is defined in this market, has ________.

Accepted Answer

A)  enormous value 
B)  no value 
C)  no appeal 
D)  little value 
A)  enormous value 
B)  no value 
C)  no appeal 
D)  little value

Question 17

Productivity is not important to value chain management.

Accepted Answer

A) True 
 B)False

Question 18

In a short essay, explain how organizational barriers can be an obstacle to effective management of a value chain.

Accepted Answer

Organizational barriers are among the mo

Question 19

After World War II, U.S. managers made the mistake of thinking that ________.

Accepted Answer

A)  production problems were solved 
B)  marketing problems were solved 
C)  finance problems were solved 
D)  marketing problems were not solved 
A)  production problems were solved 
B)  marketing problems were solved 
C)  finance problems were solved 
D)  marketing problems were not solved

Question 20

In order for a value chain to function successfully, different partners in the chain must ________.

Accepted Answer

A)  have trust in one another 
B)  compete with one another 
C)  distrust one another 
D)  like one another 
A)  have trust in one another 
B)  compete with one another 
C)  distrust one another 
D)  like one another

All organizations produce goods or services through the ________ process.

Value chains that ________ information technology infrastructure often have problems coordinating and collaborating.

Most countries in today's global business climate see ________ as the key to success.

Value is any aspect of a product that customers ________ in the product.

W. Edwards Deming thought that ________ the key to productivity.

The critical path in a PERT is the sequence of events that is required to complete the project in the period of time.

Deming felt that ________ with statistics.

Each link in a value chain adds an equal amount of value to a product.

In a short essay, describe the coordination and collaboration that is necessary for successful value chain management.

In a short essay, define and discuss quality control in an organization.

In a short essay, identify and explain the three main human resource requirements for value chain management.

Manufacturing organizations produce both physical and nonphysical outputs.

________ can lead to a value chain management company suffering losses of intellectual property.

In value chain management, activities are eliminated from the organizational process if they do not add value to the process.

The purpose of operations management is to manage ________.

When the New York Times experimented with charging money for its online news source, its popularity on the Internet plummeted. This shows that online news, at least as it is defined in this market, has ________.

Productivity is not important to value chain management.

In a short essay, explain how organizational barriers can be an obstacle to effective management of a value chain.

After World War II, U.S. managers made the mistake of thinking that ________.

In order for a value chain to function successfully, different partners in the chain must ________.

Managers and Management

A History Module

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

A Quantitative Module

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

A Career Module

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Communication and Information

Foundations of Control

A Entrepreneurship Module

Filters

Exam 18: Operations Management

All organizations produce goods or services through the ________ process.

Value chains that ________ information technology infrastructure often have problems coordinating and collaborating.

Most countries in today's global business climate see ________ as the key to success.

Value is any aspect of a product that customers ________ in the product.

W. Edwards Deming thought that ________ the key to productivity.

The critical path in a PERT is the ________ sequence of events that is required to complete the project in the ________ period of time.

Deming felt that ________ with statistics.

Each link in a value chain adds an equal amount of value to a product.

In a short essay, describe the coordination and collaboration that is necessary for successful value chain management.

In a short essay, define and discuss quality control in an organization.

In a short essay, identify and explain the three main human resource requirements for value chain management.

Manufacturing organizations produce both physical and nonphysical outputs.

________ can lead to a value chain management company suffering losses of intellectual property.

In value chain management, activities are eliminated from the organizational process if they do not add value to the process.

The purpose of operations management is to manage ________.

When the New York Times experimented with charging money for its online news source, its popularity on the Internet plummeted. This shows that online news, at least as it is defined in this market, has ________.

Productivity is not important to value chain management.

In a short essay, explain how organizational barriers can be an obstacle to effective management of a value chain.

After World War II, U.S. managers made the mistake of thinking that ________.

In order for a value chain to function successfully, different partners in the chain must ________.

Managers and Management

A History Module

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

A Quantitative Module

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

A Career Module

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Communication and Information

Foundations of Control

A Entrepreneurship Module

Filters

The critical path in a PERT is the sequence of events that is required to complete the project in the period of time.