Question 1

Which of the following best expresses the philosophy of a learning culture within an organization?

Accepted Answer

A)  Knowledge is a resource. 
B)  Knowledge is a weapon. 
C)  Knowledge is better than power. 
D)  Learning is easy. 
A)  Knowledge is a resource. 
B)  Knowledge is a weapon. 
C)  Knowledge is better than power. 
D)  Learning is easy.

Question 2

During an interview minutes after a tough loss, a soccer coach who is frustrated with calls made by the game's referees should probably do this.

Accepted Answer

A)  blame himself for the defeat 
B)  blame the referees for the defeat 
C)  express his anger freely 
D)  take some time to cool down 
A)  blame himself for the defeat 
B)  blame the referees for the defeat 
C)  express his anger freely 
D)  take some time to cool down

Question 3

________ is the deliberate manipulation of information by the sender to make it appear more favorable to the receiver.

Accepted Answer

A)  Selective perception 
B)  Information overload 
C)  Jargon 
D)  Filtering 
A)  Selective perception 
B)  Information overload 
C)  Jargon 
D)  Filtering

Question 4

In a short essay, explain how information overload can serve as a barrier to effective communication.

Accepted Answer

When the amount of information a person

Question 5

Why should an employee be less than pleased when her employer provides her with a "free" smart phone?

Accepted Answer

A)  The phone and phone plan may be free, but the employee may need to pay the monthly taxes and fees. 
B)  The phone often implicitly requires the employee to be available on a round-the-clock basis. 
C)  The phone and phone plan may be free, but the employee may need to pay for upgrades and extra data. 
D)  The phone often implicitly requires the employee to participate on a social media site. 
A)  The phone and phone plan may be free, but the employee may need to pay the monthly taxes and fees. 
B)  The phone often implicitly requires the employee to be available on a round-the-clock basis. 
C)  The phone and phone plan may be free, but the employee may need to pay for upgrades and extra data. 
D)  The phone often implicitly requires the employee to participate on a social media site.

Question 6

Organizations with this type of culture place an emphasis on meeting the needs of customers.

Accepted Answer

A)  service 
B)  production 
C)  innovative 
D)  adaptive 
A)  service 
B)  production 
C)  innovative 
D)  adaptive

Question 7

Listening to a singing performance on the radio allows a listener to perceive ________ forms of communication.

Accepted Answer

A)  verbal, body language, and verbal intonation as 
B)  only verbal 
C)  only nonverbal 
D)  both verbal and nonverbal 
A)  verbal, body language, and verbal intonation as 
B)  only verbal 
C)  only nonverbal 
D)  both verbal and nonverbal

Question 8

Jargon has no place in effective communication.

Accepted Answer

A) True 
 B)False

Question 9

The manager has control over all three components of customer service interactions.

Accepted Answer

A) True 
 B)False

Question 10

A live singing performance allows the audience to perceive ________ forms of communication.

Accepted Answer

A)  verbal, body language, and verbal intonation as 
B)  only verbal 
C)  only nonverbal 
D)  body language, facial expressions, and verbal intonation as 
A)  verbal, body language, and verbal intonation as 
B)  only verbal 
C)  only nonverbal 
D)  body language, facial expressions, and verbal intonation as

Question 11

Who should never use jargon?

Accepted Answer

A)  a judge telling a witness how to testify 
B)  a surgeon giving orders to her staff 
C)  a plumber ordering parts from a supply store 
D)  a coach telling a quarterback what play to use 
A)  a judge telling a witness how to testify 
B)  a surgeon giving orders to her staff 
C)  a plumber ordering parts from a supply store 
D)  a coach telling a quarterback what play to use

Question 12

What should a speaker do if her listener's feedback summary of her message is incorrect?

Accepted Answer

A)  The speaker should repeat the original message word for word. 
B)  The speaker should summarize the summary. 
C)  The speaker should summarize the original message. 
D)  The speaker should rephrase the message. 
A)  The speaker should repeat the original message word for word. 
B)  The speaker should summarize the summary. 
C)  The speaker should summarize the original message. 
D)  The speaker should rephrase the message.

Question 13

An example of filtering is telling your boss what he or she wants to hear.

Accepted Answer

A) True 
 B)False

Question 14

Verbal intonation is a form of ________.

Accepted Answer

A)  verbal communication 
B)  body language 
C)  nonverbal communication 
D)  facial expression 
A)  verbal communication 
B)  body language 
C)  nonverbal communication 
D)  facial expression

Question 15

Members of a company sharing efficient shortcuts in a complex computer software program is an example of knowledge management.

Accepted Answer

A) True 
 B)False

Question 16

How does jumping to conclusions affect the communication process?

Accepted Answer

A)  Jumping to a conclusion causes the speaker to stop speaking because he or she sees no reason to carry on to a listener who already knows what is being said. 
B)  Jumping to a conclusion causes the listener to stop listening because he or she has already formed a view of what the speaker is attempting to express. 
C)  Jumping to a conclusion causes the listener to feel shortchanged because he or she is not hearing the entire message. 
D)  Jumping to a conclusion causes the speaker to feel nervous because he or she feels obligated to expand on his or her basic message. 
A)  Jumping to a conclusion causes the speaker to stop speaking because he or she sees no reason to carry on to a listener who already knows what is being said. 
B)  Jumping to a conclusion causes the listener to stop listening because he or she has already formed a view of what the speaker is attempting to express. 
C)  Jumping to a conclusion causes the listener to feel shortchanged because he or she is not hearing the entire message. 
D)  Jumping to a conclusion causes the speaker to feel nervous because he or she feels obligated to expand on his or her basic message.

Question 17

When is it acceptable for a speaker to use language that is not simplified?

Accepted Answer

A)  when both the listener and speaker have the same language as their native tongue 
B)  when the listener showed no problem in understanding previous messages of similar complexity 
C)  when both the listener and speaker speak English but English is not the first language of either of them 
D)  when both the listener and speaker speak the different languages 
A)  when both the listener and speaker have the same language as their native tongue 
B)  when the listener showed no problem in understanding previous messages of similar complexity 
C)  when both the listener and speaker speak English but English is not the first language of either of them 
D)  when both the listener and speaker speak the different languages

Question 18

In a short essay, explain how gender can affect communication.

Accepted Answer

The differences between men and women ma

Question 19

In a short essay, describe the drawbacks of an employee being part of a fully networked organization.

Accepted Answer

An employee in a fully networked organiz

Question 20

A survey on email and content security found that ________ of companies saw their businesses affected by the exposure of sensitive information.

Accepted Answer

A)  less than 5 percent 
B)  almost 10 percent 
C)  one quarter 
D)  one half 
A)  less than 5 percent 
B)  almost 10 percent 
C)  one quarter 
D)  one half

Which of the following best expresses the philosophy of a learning culture within an organization?

During an interview minutes after a tough loss, a soccer coach who is frustrated with calls made by the game's referees should probably do this.

________ is the deliberate manipulation of information by the sender to make it appear more favorable to the receiver.

In a short essay, explain how information overload can serve as a barrier to effective communication.

Why should an employee be less than pleased when her employer provides her with a "free" smart phone?

Organizations with this type of culture place an emphasis on meeting the needs of customers.

Listening to a singing performance on the radio allows a listener to perceive ________ forms of communication.

Jargon has no place in effective communication.

The manager has control over all three components of customer service interactions.

A live singing performance allows the audience to perceive ________ forms of communication.

Who should never use jargon?

What should a speaker do if her listener's feedback summary of her message is incorrect?

An example of filtering is telling your boss what he or she wants to hear.

Verbal intonation is a form of ________.

Members of a company sharing efficient shortcuts in a complex computer software program is an example of knowledge management.

How does jumping to conclusions affect the communication process?

When is it acceptable for a speaker to use language that is not simplified?

In a short essay, explain how gender can affect communication.

In a short essay, describe the drawbacks of an employee being part of a fully networked organization.

A survey on email and content security found that ________ of companies saw their businesses affected by the exposure of sensitive information.

Managers and Management

A History Module

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

A Quantitative Module

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

A Career Module

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Foundations of Control

Operations Management

A Entrepreneurship Module

Filters

Exam 16: Communication and Information

Which of the following best expresses the philosophy of a learning culture within an organization?

During an interview minutes after a tough loss, a soccer coach who is frustrated with calls made by the game's referees should probably do this.

________ is the deliberate manipulation of information by the sender to make it appear more favorable to the receiver.

In a short essay, explain how information overload can serve as a barrier to effective communication.

Why should an employee be less than pleased when her employer provides her with a "free" smart phone?

Organizations with this type of culture place an emphasis on meeting the needs of customers.

Listening to a singing performance on the radio allows a listener to perceive ________ forms of communication.

Jargon has no place in effective communication.

The manager has control over all three components of customer service interactions.

A live singing performance allows the audience to perceive ________ forms of communication.

Who should never use jargon?

What should a speaker do if her listener's feedback summary of her message is incorrect?

An example of filtering is telling your boss what he or she wants to hear.

Verbal intonation is a form of ________.

Members of a company sharing efficient shortcuts in a complex computer software program is an example of knowledge management.

How does jumping to conclusions affect the communication process?

When is it acceptable for a speaker to use language that is not simplified?

In a short essay, explain how gender can affect communication.

In a short essay, describe the drawbacks of an employee being part of a fully networked organization.

A survey on email and content security found that ________ of companies saw their businesses affected by the exposure of sensitive information.

Managers and Management

A History Module

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

A Quantitative Module

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

A Career Module

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Foundations of Control

Operations Management

A Entrepreneurship Module

Filters