Question 1

Emotions can cause a single message to be interpreted in two different ways.

Accepted Answer

A) True 
 B)False

Question 2

U.S. managers tend to rely on this style of communication.

Accepted Answer

A)  formal and written 
B)  informal and unwritten 
C)  verbal and informal 
D)  verbal and formal 
A)  formal and written 
B)  informal and unwritten 
C)  verbal and informal 
D)  verbal and formal

Question 3

Electronic communication is not admissible in court, so employees don't need to worry about what they say online.

Accepted Answer

A) True 
 B)False

Question 4

Which communication sequence is correct?

Accepted Answer

A)  sender → decoding → channel → encoding → receiver 
B)  sender → channel → medium → decoding → receiver 
C)  source → sender → encoding → decoding → receiver 
D)  sender → encoding → channel → decoding → receiver 
A)  sender → decoding → channel → encoding → receiver 
B)  sender → channel → medium → decoding → receiver 
C)  source → sender → encoding → decoding → receiver 
D)  sender → encoding → channel → decoding → receiver

Question 5

Watching a movie in a foreign language you don't understand without subtitles allows you to perceive ________ forms of communication.

Accepted Answer

A)  verbal, body language, and verbal intonation as 
B)  only verbal 
C)  only nonverbal 
D)  both verbal and nonverbal 
A)  verbal, body language, and verbal intonation as 
B)  only verbal 
C)  only nonverbal 
D)  both verbal and nonverbal

Question 6

In a short essay, discuss the two best-known types of nonverbal communication.

Accepted Answer

Body language refers to gestures, facial

Question 7

In Japan, managers use formal communication to seek consensus.

Accepted Answer

A) True 
 B)False

Question 8

Active listening requires making super-quick judgments immediately after a person begins speaking.

Accepted Answer

A) True 
 B)False

Question 9

In the United States, most managers tend to prefer informal over formal communication.

Accepted Answer

A) True 
 B)False

Question 10

A drawback to instant messaging is that it creates security problems.

Accepted Answer

A) True 
 B)False

Question 11

The communication process begins with this.

Accepted Answer

A)  a receiver 
B)  a message 
C)  a thought or purpose 
D)  an encoded message 
A)  a receiver 
B)  a message 
C)  a thought or purpose 
D)  an encoded message

Question 12

In a short essay, give an example of how social networking sites can become a security risk for a company.

Accepted Answer

An employee who works as a designer in t

Question 13

When is it strongly recommended that a speaker use language that is highly simplified?

Accepted Answer

A)  when both the listener and speaker speak the same language 
B)  when both the listener and speaker speak different languages 
C)  when both the listener and speaker speak English 
D)  when both the listener and speaker speak a language other than English 
A)  when both the listener and speaker speak the same language 
B)  when both the listener and speaker speak different languages 
C)  when both the listener and speaker speak English 
D)  when both the listener and speaker speak a language other than English

Question 14

Nonverbal communication is an important part of active listening.

Accepted Answer

A) True 
 B)False

Question 15

Which fact best illustrates how disruptive email can be?

Accepted Answer

A)  Almost two-thirds of executives say that they sent out more emails than ever during the past year. 
B)  Thirty-seven percent of employees say that they received more emails than ever during the past year from executives. 
C)  Almost half of wi-fi users claim to get antsy if they need to wait an hour before checking their email. 
D)  It takes 64 seconds for a person to regain his or her train of thought following an email interruption. 
A)  Almost two-thirds of executives say that they sent out more emails than ever during the past year. 
B)  Thirty-seven percent of employees say that they received more emails than ever during the past year from executives. 
C)  Almost half of wi-fi users claim to get antsy if they need to wait an hour before checking their email. 
D)  It takes 64 seconds for a person to regain his or her train of thought following an email interruption.

Question 16

Which of the following best explains why Internet jargon tends to evolve most quickly from cell phone users rather than computer users?

Accepted Answer

A)  More people use cell phones than ever before, causing them to lead the way in every electronic trend. 
B)  Cell phone keyboards are small and awkward to use so users abbreviate to avoid typing. 
C)  Cell phone keyboards are compact and efficient, causing users to type more frequently. 
D)  Cell phones have abbreviations that are built into their software applications. These abbreviations tend to get adopted by consumers. 
A)  More people use cell phones than ever before, causing them to lead the way in every electronic trend. 
B)  Cell phone keyboards are small and awkward to use so users abbreviate to avoid typing. 
C)  Cell phone keyboards are compact and efficient, causing users to type more frequently. 
D)  Cell phones have abbreviations that are built into their software applications. These abbreviations tend to get adopted by consumers.

Question 17

In a short essay, explain how language can serve as a barrier to effective communication.

Accepted Answer

Words mean different things to different

Question 18

In a short essay, explain how national culture can serve as a barrier to effective communication.

Accepted Answer

Interpersonal communication isn't conduc

Question 19

Emotions can distort communication ________.

Accepted Answer

A)  for senders only 
B)  for receivers only 
C)  for both senders and receivers 
D)  only when negative 
A)  for senders only 
B)  for receivers only 
C)  for both senders and receivers 
D)  only when negative

Question 20

Which kind of structure does a company with a learning culture require?

Accepted Answer

A)  an organic structure 
B)  a highly mechanistic structure 
C)  a hierarchical structure 
D)  a nonhierarchical structure 
A)  an organic structure 
B)  a highly mechanistic structure 
C)  a hierarchical structure 
D)  a nonhierarchical structure

Emotions can cause a single message to be interpreted in two different ways.

U.S. managers tend to rely on this style of communication.

Electronic communication is not admissible in court, so employees don't need to worry about what they say online.

Which communication sequence is correct?

Watching a movie in a foreign language you don't understand without subtitles allows you to perceive ________ forms of communication.

In a short essay, discuss the two best-known types of nonverbal communication.

In Japan, managers use formal communication to seek consensus.

Active listening requires making super-quick judgments immediately after a person begins speaking.

In the United States, most managers tend to prefer informal over formal communication.

A drawback to instant messaging is that it creates security problems.

The communication process begins with this.

In a short essay, give an example of how social networking sites can become a security risk for a company.

When is it strongly recommended that a speaker use language that is highly simplified?

Nonverbal communication is an important part of active listening.

Which fact best illustrates how disruptive email can be?

Which of the following best explains why Internet jargon tends to evolve most quickly from cell phone users rather than computer users?

In a short essay, explain how language can serve as a barrier to effective communication.

In a short essay, explain how national culture can serve as a barrier to effective communication.

Emotions can distort communication ________.

Which kind of structure does a company with a learning culture require?

Managers and Management

A History Module

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

A Quantitative Module

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

A Career Module

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Foundations of Control

Operations Management

A Entrepreneurship Module

Filters

Exam 16: Communication and Information

Emotions can cause a single message to be interpreted in two different ways.

U.S. managers tend to rely on this style of communication.

Electronic communication is not admissible in court, so employees don't need to worry about what they say online.

Which communication sequence is correct?

Watching a movie in a foreign language you don't understand without subtitles allows you to perceive ________ forms of communication.

In a short essay, discuss the two best-known types of nonverbal communication.

In Japan, managers use formal communication to seek consensus.

Active listening requires making super-quick judgments immediately after a person begins speaking.

In the United States, most managers tend to prefer informal over formal communication.

A drawback to instant messaging is that it creates security problems.

The communication process begins with this.

In a short essay, give an example of how social networking sites can become a security risk for a company.

When is it strongly recommended that a speaker use language that is highly simplified?

Nonverbal communication is an important part of active listening.

Which fact best illustrates how disruptive email can be?

Which of the following best explains why Internet jargon tends to evolve most quickly from cell phone users rather than computer users?

In a short essay, explain how language can serve as a barrier to effective communication.

In a short essay, explain how national culture can serve as a barrier to effective communication.

Emotions can distort communication ________.

Which kind of structure does a company with a learning culture require?

Managers and Management

A History Module

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

A Quantitative Module

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

A Career Module

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Foundations of Control

Operations Management

A Entrepreneurship Module

Filters