Question 1

How does empathy improve the communication process?

Accepted Answer

A)  Empathy helps the speaker focus on what the listener would like to hear. 
B)  Empathy helps the listener focus on the speaker's actual words. 
C)  Empathy helps the listener get rid of preconceived notions of what the speaker is trying to say. 
D)  Empathy helps the speaker get rid of preconceived notions of what the listener is trying to hear. 
A)  Empathy helps the speaker focus on what the listener would like to hear. 
B)  Empathy helps the listener focus on the speaker's actual words. 
C)  Empathy helps the listener get rid of preconceived notions of what the speaker is trying to say. 
D)  Empathy helps the speaker get rid of preconceived notions of what the listener is trying to hear.

Question 2

Verbal intonation refers to how loud the speaker speaks.

Accepted Answer

A) True 
 B)False

Question 3

Two main communication challenges of using company internet systems are legal issues and ________.

Accepted Answer

A)  bandwidth limitations 
B)  lack of personal interaction 
C)  poor grammar 
D)  inability to handle visual impaired customers 
A)  bandwidth limitations 
B)  lack of personal interaction 
C)  poor grammar 
D)  inability to handle visual impaired customers

Question 4

Reading a movie script allows you to perceive ________ forms of communication.

Accepted Answer

A)  verbal, body language, and verbal intonation as 
B)  only verbal 
C)  only nonverbal 
D)  both verbal and nonverbal 
A)  verbal, body language, and verbal intonation as 
B)  only verbal 
C)  only nonverbal 
D)  both verbal and nonverbal

Question 5

Because the average listener can comprehend language at a rate that is much higher than speakers can speak, people tend to be ________.

Accepted Answer

A)  poor listeners 
B)  good speakers 
C)  slow talkers 
D)  good listeners 
A)  poor listeners 
B)  good speakers 
C)  slow talkers 
D)  good listeners

Question 6

Feedback is a response that confirms a message.

Accepted Answer

A) True 
 B)False

Question 7

Selective perception involves a listener hearing what he or she wants to hear.

Accepted Answer

A) True 
 B)False

Question 8

A channel is an actual physical product.

Accepted Answer

A) True 
 B)False

Question 9

Jargon can be very useful for communication ________.

Accepted Answer

A)  within a specialized, close-knit group 
B)  between people who speak different languages 
C)  outside of a specialized, close-knit group 
D)  between males and females 
A)  within a specialized, close-knit group 
B)  between people who speak different languages 
C)  outside of a specialized, close-knit group 
D)  between males and females

Question 10

Responsibility for completeness requires an active listener to make sure he or she has heard the speaker's entire message.

Accepted Answer

A) True 
 B)False

Question 11

Body language and facial expressions are the only forms of nonverbal communication.

Accepted Answer

A) True 
 B)False

Question 12

Most shorthand abbreviation messages originate in the "culture" of text messaging.

Accepted Answer

A) True 
 B)False

Question 13

An extranet is different from an intranet in that it ________.

Accepted Answer

A)  allows participants to use the Internet 
B)  does not involve the Internet 
C)  is faster than an intranet 
D)  allows outside companies to participate 
A)  allows participants to use the Internet 
B)  does not involve the Internet 
C)  is faster than an intranet 
D)  allows outside companies to participate

Question 14

When an auto designer's presentation of a new design shows all of the good features of the design but fails to mention the poor gas mileage that the model will get, she is engaging in this.

Accepted Answer

A)  emotion 
B)  selective perception 
C)  information overload 
D)  filtering 
A)  emotion 
B)  selective perception 
C)  information overload 
D)  filtering

Question 15

In order to be sent, a message needs to be decoded.

Accepted Answer

A) True 
 B)False

Question 16

The difference between male and female styles of communication exists ________.

Accepted Answer

A)  in every culture 
B)  only in the United States 
C)  only in western cultures 
D)  only in Asian cultures 
A)  in every culture 
B)  only in the United States 
C)  only in western cultures 
D)  only in Asian cultures

Question 17

All of the following are barriers to effective interpersonal communication EXCEPT ________.

Accepted Answer

A)  filtering 
B)  selective perception 
C)  feedback 
D)  language 
A)  filtering 
B)  selective perception 
C)  feedback 
D)  language

Question 18

In a short essay, describe the benefits of an employee being part of a fully networked organization.

Accepted Answer

An employee who is part of a fully netwo

Question 19

The final link in the communication process is ________.

Accepted Answer

A)  encoding 
B)  decoding 
C)  channeling 
D)  feedback 
A)  encoding 
B)  decoding 
C)  channeling 
D)  feedback

Question 20

Jargon never improves communication.

Accepted Answer

A) True 
 B)False

How does empathy improve the communication process?

Verbal intonation refers to how loud the speaker speaks.

Two main communication challenges of using company internet systems are legal issues and ________.

Reading a movie script allows you to perceive ________ forms of communication.

Because the average listener can comprehend language at a rate that is much higher than speakers can speak, people tend to be ________.

Feedback is a response that confirms a message.

Selective perception involves a listener hearing what he or she wants to hear.

A channel is an actual physical product.

Jargon can be very useful for communication ________.

Responsibility for completeness requires an active listener to make sure he or she has heard the speaker's entire message.

Body language and facial expressions are the only forms of nonverbal communication.

Most shorthand abbreviation messages originate in the "culture" of text messaging.

An extranet is different from an intranet in that it ________.

When an auto designer's presentation of a new design shows all of the good features of the design but fails to mention the poor gas mileage that the model will get, she is engaging in this.

In order to be sent, a message needs to be decoded.

The difference between male and female styles of communication exists ________.

All of the following are barriers to effective interpersonal communication EXCEPT ________.

In a short essay, describe the benefits of an employee being part of a fully networked organization.

The final link in the communication process is ________.

Jargon never improves communication.

Managers and Management

A History Module

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

A Quantitative Module

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

A Career Module

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Foundations of Control

Operations Management

A Entrepreneurship Module

Filters

Exam 16: Communication and Information

How does empathy improve the communication process?

Verbal intonation refers to how loud the speaker speaks.

Two main communication challenges of using company internet systems are legal issues and ________.

Reading a movie script allows you to perceive ________ forms of communication.

Because the average listener can comprehend language at a rate that is much higher than speakers can speak, people tend to be ________.

Feedback is a response that confirms a message.

Selective perception involves a listener hearing what he or she wants to hear.

A channel is an actual physical product.

Jargon can be very useful for communication ________.

Responsibility for completeness requires an active listener to make sure he or she has heard the speaker's entire message.

Body language and facial expressions are the only forms of nonverbal communication.

Most shorthand abbreviation messages originate in the "culture" of text messaging.

An extranet is different from an intranet in that it ________.

When an auto designer's presentation of a new design shows all of the good features of the design but fails to mention the poor gas mileage that the model will get, she is engaging in this.

In order to be sent, a message needs to be decoded.

The difference between male and female styles of communication exists ________.

All of the following are barriers to effective interpersonal communication EXCEPT ________.

In a short essay, describe the benefits of an employee being part of a fully networked organization.

The final link in the communication process is ________.

Jargon never improves communication.

Managers and Management

A History Module

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

A Quantitative Module

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

A Career Module

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Foundations of Control

Operations Management

A Entrepreneurship Module

Filters