Question 1

_____ is the excellence of your product.

Accepted Answer

A)  Innovation 
B)  Quality 
C)  Quantity 
D)  Centralization 
E)  Customization 
A)  Innovation 
B)  Quality 
C)  Quantity 
D)  Centralization 
E)  Customization B

Question 2

Using a particular software program at an expert level, compilation of an accounting statement, and writing advertising copy are all examples of which type of skill?

Accepted Answer

A)  technical 
B)  public relations 
C)  communicative 
D)  interpersonal 
E)  quantitative 
A)  technical 
B)  public relations 
C)  communicative 
D)  interpersonal 
E)  quantitative A

Question 3

Which of the following manager's roles involves communicating on behalf of the organization?

Accepted Answer

A)  disseminator 
B)  spokesperson 
C)  liaison 
D)  figurehead 
E)  disturbance handler 
A)  disseminator 
B)  spokesperson 
C)  liaison 
D)  figurehead 
E)  disturbance handler B

Question 4

When the manager deals with the angry employee, which of the managerial roles is the manager of Partridge performing?

Accepted Answer

A)  monitor 
B)  negotiator 
C)  disturbance handler 
D)  resource allocator 
E)  liaison 
A)  monitor 
B)  negotiator 
C)  disturbance handler 
D)  resource allocator 
E)  liaison

Question 5

Top-level managers focus on

Accepted Answer

A)  the long-term survival of an organization. 
B)  translating goals and objectives into specific activities. 
C)  managing frontline managers. 
D)  supervising nonmanagement employees. 
E)  initiating new daily activities. 
A)  the long-term survival of an organization. 
B)  translating goals and objectives into specific activities. 
C)  managing frontline managers. 
D)  supervising nonmanagement employees. 
E)  initiating new daily activities.

Question 6

Quality is the excellence of one's product, and this includes all of the following except

Accepted Answer

A)  lack of defects in the goods of a company. 
B)  reliability of the services. 
C)  short-term dependability of the company. 
D)  attractiveness of a product. 
E)  zero defects. 
A)  lack of defects in the goods of a company. 
B)  reliability of the services. 
C)  short-term dependability of the company. 
D)  attractiveness of a product. 
E)  zero defects.

Question 7

_____ skills influence a manager's ability to work well with people.

Accepted Answer

A)  Decisional 
B)  Technical 
C)  Interpersonal 
D)  Professional 
E)  Conceptual 
A)  Decisional 
B)  Technical 
C)  Interpersonal 
D)  Professional 
E)  Conceptual

Question 8

List and explain the different advantages of competition.

Accepted Answer

The five sources of competitive advantag

Question 9

________ are senior executives responsible for the overall management and effectiveness of an organization.

Accepted Answer

A)  Long-term managers 
B)  Middle managers 
C)  Strategic managers 
D)  Tactical managers 
E)  Short-run managers 
A)  Long-term managers 
B)  Middle managers 
C)  Strategic managers 
D)  Tactical managers 
E)  Short-run managers

Question 10

_____ managers are typically concerned with the interaction between an organization and its external environment.

Accepted Answer

A)  Regional 
B)  Top-level 
C)  Middle-level 
D)  Frontline 
E)  Functional 
A)  Regional 
B)  Top-level 
C)  Middle-level 
D)  Frontline 
E)  Functional

Question 11

The most important innovation is always the product itself and not the way it is delivered.

Accepted Answer

A) True 
 B)False

Question 12

How is knowledge management significant to organizations? Explain.

Accepted Answer

Knowledge management is the set of pract

Question 13

As managers rise through an organization, they will probably rely less on their technical skills.

Accepted Answer

A) True 
 B)False

Question 14

"Recently, I spent a great deal of time looking at how to define jobs and group jobs together to most efficiently utilize the employees in those jobs. Otherwise, my focus is more toward financial resources."

Accepted Answer

A)  planning 
B)  organizing 
C)  leading 
D)  controlling 
E)  decision making 
A)  planning 
B)  organizing 
C)  leading 
D)  controlling 
E)  decision making

Question 15

The fundamental success drivers for an organization are product delivery time and risk aversion.

Accepted Answer

A) True 
 B)False

Question 16

As the founders of the company, Melissa and Joanna are best described as ______ managers.

Accepted Answer

A)  tactical 
B)  strategic 
C)  middle 
D)  external 
E)  internal 
A)  tactical 
B)  strategic 
C)  middle 
D)  external 
E)  internal

Question 17

_____ is the set of practices aimed at discovering and harnessing an organization's intellectual resources, fully utilizing the intellects of the organization's people.

Accepted Answer

A)  Knowledge management 
B)  Collaboration 
C)  Innovation 
D)  Service management 
E)  Communication management 
A)  Knowledge management 
B)  Collaboration 
C)  Innovation 
D)  Service management 
E)  Communication management

Question 18

Explain how managers are efficient and effective.

Accepted Answer

Management is the process of working wit

Question 19

Emotional intelligence involves the skills of all of the following except

Accepted Answer

A)  understanding oneself. 
B)  managing oneself. 
C)  working effectively with others. 
D)  knowing others strengths and limitations. 
E)  making good decisions. 
A)  understanding oneself. 
B)  managing oneself. 
C)  working effectively with others. 
D)  knowing others strengths and limitations. 
E)  making good decisions.

Question 20

When a customer service manager works to defuse a situation with an irate customer, which managerial role is he or she taking on?

Accepted Answer

A)  liaison 
B)  disturbance handler 
C)  negotiator 
D)  resource allocator 
E)  leader 
A)  liaison 
B)  disturbance handler 
C)  negotiator 
D)  resource allocator 
E)  leader

_____ is the excellence of your product.

Using a particular software program at an expert level, compilation of an accounting statement, and writing advertising copy are all examples of which type of skill?

Which of the following manager's roles involves communicating on behalf of the organization?

When the manager deals with the angry employee, which of the managerial roles is the manager of Partridge performing?

Top-level managers focus on

Quality is the excellence of one's product, and this includes all of the following except

_____ skills influence a manager's ability to work well with people.

List and explain the different advantages of competition.

________ are senior executives responsible for the overall management and effectiveness of an organization.

_____ managers are typically concerned with the interaction between an organization and its external environment.

The most important innovation is always the product itself and not the way it is delivered.

How is knowledge management significant to organizations? Explain.

As managers rise through an organization, they will probably rely less on their technical skills.

"Recently, I spent a great deal of time looking at how to define jobs and group jobs together to most efficiently utilize the employees in those jobs. Otherwise, my focus is more toward financial resources."

The fundamental success drivers for an organization are product delivery time and risk aversion.

As the founders of the company, Melissa and Joanna are best described as ______ managers.

_____ is the set of practices aimed at discovering and harnessing an organization's intellectual resources, fully utilizing the intellects of the organization's people.

Explain how managers are efficient and effective.

Emotional intelligence involves the skills of all of the following except

When a customer service manager works to defuse a situation with an irate customer, which managerial role is he or she taking on?

The Evolution of Management

The Organizational Environment and Culture

Ethics and Corporate Responsibility

Planning and Decision Making

Entrepreneurship

Organizing for Success

Managing Human Resources

Managing Diversity and Inclusion

Leadership

Motivating People

Teamwork

Communicating

Managerial Control

Innovating and Changing

Filters

Exam 1: Managing Effectively in a Global World

_____ is the excellence of your product.

Using a particular software program at an expert level, compilation of an accounting statement, and writing advertising copy are all examples of which type of skill?

Which of the following manager's roles involves communicating on behalf of the organization?

When the manager deals with the angry employee, which of the managerial roles is the manager of Partridge performing?

Top-level managers focus on

Quality is the excellence of one's product, and this includes all of the following except

_____ skills influence a manager's ability to work well with people.

List and explain the different advantages of competition.

________ are senior executives responsible for the overall management and effectiveness of an organization.

_____ managers are typically concerned with the interaction between an organization and its external environment.

The most important innovation is always the product itself and not the way it is delivered.

How is knowledge management significant to organizations? Explain.

As managers rise through an organization, they will probably rely less on their technical skills.

"Recently, I spent a great deal of time looking at how to define jobs and group jobs together to most efficiently utilize the employees in those jobs. Otherwise, my focus is more toward financial resources."

The fundamental success drivers for an organization are product delivery time and risk aversion.

As the founders of the company, Melissa and Joanna are best described as ______ managers.

_____ is the set of practices aimed at discovering and harnessing an organization's intellectual resources, fully utilizing the intellects of the organization's people.

Explain how managers are efficient and effective.

Emotional intelligence involves the skills of all of the following except

When a customer service manager works to defuse a situation with an irate customer, which managerial role is he or she taking on?

The Evolution of Management

The Organizational Environment and Culture

Ethics and Corporate Responsibility

Planning and Decision Making

Entrepreneurship

Organizing for Success

Managing Human Resources

Managing Diversity and Inclusion

Leadership

Motivating People

Teamwork

Communicating

Managerial Control

Innovating and Changing

Filters