Exam 1: Managing Effectively in a Global World

The president of Sigma Corp. attended the inauguration of a customer's new office complex. Which of the following manager's roles was the president playing in this situation?

Which of the following statements about collaboration is true?

Describe what the work of quality gurus like W. Edwards Deming and J. M. Juran convinced other managers to do.

The best managers prioritize efficiency over effectiveness.

Listening to employee suggestions, gaining support for organizational objectives, and fostering an atmosphere of teamwork are all considered _____ skills.

Which of the following scenarios does not demonstrate an emotional intelligence skill?

Leading involves

When hiring people who are beginning their management career and who will join Venus as entry-level supervisors to oversee the design and production of their clothing lines, Melissa and Joanna should look primarily for which type of skills in these managers?

Lower-level managers who possess technical skills tend to earn less credibility from their subordinates than comparable managers without technical know-how.

Synthesis Inc. periodically reviews the goals of the company. During the process, the managers of the company analyze their current strategies as compared to their competitors' strategies, determine goals that they will pursue, and decide upon specific actions for each area of the company to take in pursuit of these goals. With these actions, the managers are engaged in the management function of

How do managers use controlling?

Planning involves which of the following?

Innovation is the introduction of

The five key elements that make the current business environment different from those of the past include globalization, technological change, the importance of knowledge and ideas, collaboration across organizational boundaries, and an increasingly diverse labor force.

Explain how one gains customer loyalty.

Which type of manager is responsible for translating the general goals and plans developed for an organization into more specific activities?

Which of the following best describes management?

When the manager attends the employee's wedding, which of the managerial roles is the manager of Partridge performing?

What will be the result when managers use new forms of organizing?

The senior managers at Argonia Studios Inc. recognized a lack of employee enthusiasm about the new website. In fact there was a fair amount of infighting and accusations of who was responsible for the layout, given that the firm is considered to be highly competent in design and production. Karen, a manager, got the team together and engaged them in a lively discussion to determine how to change the website so that it reflected more of Argonia's unique design ability. As the meeting wound down, each team member volunteered to take on a part of the project to fix the site. The ability to identify this problem and resolve it is an effective use of _____ skills.