Question 1

The current trend in the use of staff is to ___.

Accepted Answer

A)  reduce the size of staff in order to increase operating efficiency 
B)  maximize the size of staff in order to increase operating effectiveness 
C)  maximize the size of staff in order to help create a full-employment economy 
D)  completely eliminate staff positions 
E)  change the staff size in proportion to changes in sales 
A)  reduce the size of staff in order to increase operating efficiency 
B)  maximize the size of staff in order to increase operating effectiveness 
C)  maximize the size of staff in order to help create a full-employment economy 
D)  completely eliminate staff positions 
E)  change the staff size in proportion to changes in sales

Question 2

Which of the following is true of a formal structure?

Accepted Answer

A)  Formal structures work only in organizations with diverse operations that extend across many products, customers, and work processes. 
B)  The lines of the formal structure cut across levels and move from side to side. 
C)  Formal structures are characterized by the existence of "in" and "out" groups. 
D)  Lines in a formal structure are drawn from person to person according to frequency and type of relationship maintained. 
E)  A formal structure consists of vertical layers of management. 
A)  Formal structures work only in organizations with diverse operations that extend across many products, customers, and work processes. 
B)  The lines of the formal structure cut across levels and move from side to side. 
C)  Formal structures are characterized by the existence of "in" and "out" groups. 
D)  Lines in a formal structure are drawn from person to person according to frequency and type of relationship maintained. 
E)  A formal structure consists of vertical layers of management.

Question 3

The functional chimneys problem can ___.

Accepted Answer

A)  slow decision making 
B)  diminish cooperation and commitment to a common purpose 
C)  interfere with coordination across functions 
D)  create difficulties in pinpointing responsibilities 
E)  all of the above 
A)  slow decision making 
B)  diminish cooperation and commitment to a common purpose 
C)  interfere with coordination across functions 
D)  create difficulties in pinpointing responsibilities 
E)  all of the above

Question 4

Customer structures group together jobs and activities dealing with a single product or service.

Accepted Answer

A) True 
 B)False

Question 5

Zack Books Ltd., an international library headquartered in Alabama, has many branches across different countries. It uses information technology to be in regular contact with its various outside suppliers of books and magazines. Which of the following organizational structures is being used by the library?

Accepted Answer

A)  functional structure 
B)  network structure 
C)  divisional structure 
D)  team structure 
E)  matrix structure 
A)  functional structure 
B)  network structure 
C)  divisional structure 
D)  team structure 
E)  matrix structure

Question 6

A work process is a group of tasks related to one another that collectively creates something of value to a customer.

Accepted Answer

A) True 
 B)False

Question 7

A divisional structure is characterized by reduced coordination across functional departments.

Accepted Answer

A) True 
 B)False

Question 8

All of the following are potential advantages of using a divisional structure except

Accepted Answer

A)  more flexibility in responding to environmental changes. 
B)  establishes clear points of responsibility for product or service delivery. 
C)  expertise is focused on specific customers, products, or regions. 
D)  duplication of resources and efforts across divisions. 
E)  greater ease in changing size by adding or deleting divisions. 
A)  more flexibility in responding to environmental changes. 
B)  establishes clear points of responsibility for product or service delivery. 
C)  expertise is focused on specific customers, products, or regions. 
D)  duplication of resources and efforts across divisions. 
E)  greater ease in changing size by adding or deleting divisions.

Question 9

Team meetings in the matrix can take lots of time, and the teams may develop "groupitis."

Accepted Answer

A) True 
 B)False

Question 10

Key requirements for a boundaryless organization are the absence of hierarchy, empowerment of team members, technology utilization, and acceptance of impermanence.

Accepted Answer

A) True 
 B)False

Question 11

In an organizational structure, major subunits refer to

Accepted Answer

A)  positions and titles that show work responsibilities. 
B)  lines that show who reports to whom. 
C)  positions that report to a common manager. 
D)  lines that show how formal communication flows. 
E)  the vertical layers of management. 
A)  positions and titles that show work responsibilities. 
B)  lines that show who reports to whom. 
C)  positions that report to a common manager. 
D)  lines that show how formal communication flows. 
E)  the vertical layers of management.

Question 12

Which of the following implies that an organizational design of the same kind does not apply in all circumstances?

Accepted Answer

A)  Every organization emphasizes formal authority, order, fairness, and efficiency. 
B)  Every organization faces its own set of unique problems and opportunities. 
C)  All organizations are not affected by situational contingencies such as task, technology, environment, and people. 
D)  Every organization has narrow spans of control and structures of the traditional pyramid form. 
E)  All organizations have sufficient resources to jointly pursue mutual interests with another organization. 
A)  Every organization emphasizes formal authority, order, fairness, and efficiency. 
B)  Every organization faces its own set of unique problems and opportunities. 
C)  All organizations are not affected by situational contingencies such as task, technology, environment, and people. 
D)  Every organization has narrow spans of control and structures of the traditional pyramid form. 
E)  All organizations have sufficient resources to jointly pursue mutual interests with another organization.

Question 13

Which of the following is true with regard to centralization and decentralization?

Accepted Answer

A)  Organizations cannot operate with decentralization without giving up centralized control. 
B)  Advances in information technology help top managers maintain centralized control. 
C)  Empowerment and horizontal structures are contributing to more centralization in organizations. 
D)  Organizations with organic designs are highly centralized. 
E)  Organizations with mechanistic designs are highly decentralized. 
A)  Organizations cannot operate with decentralization without giving up centralized control. 
B)  Advances in information technology help top managers maintain centralized control. 
C)  Empowerment and horizontal structures are contributing to more centralization in organizations. 
D)  Organizations with organic designs are highly centralized. 
E)  Organizations with mechanistic designs are highly decentralized.

Question 14

Team members' effective utilization of the time they spend together is independent of the quality of their interpersonal relations, group dynamics, and team management.

Accepted Answer

A) True 
 B)False

Question 15

Sara's job includes dividing up the work and assigning tasks to each employee. She identifies people responsible for each task, decides the reporting structure, and decides employees' work relationships. Sarah is a part of the ___ team in her company.

Accepted Answer

A)  financing 
B)  sourcing 
C)  controlling 
D)  decentralizing 
E)  organizing 
A)  financing 
B)  sourcing 
C)  controlling 
D)  decentralizing 
E)  organizing

Question 16

A(n) ___ operates in a shifting network of external strategic alliances that are engaged as needed, and typically are supported by extensive information technology (IT) utilization.

Accepted Answer

A)  matrix organization 
B)  collaborative organization 
C)  functional organization 
D)  divisional organization 
E)  virtual organization 
A)  matrix organization 
B)  collaborative organization 
C)  functional organization 
D)  divisional organization 
E)  virtual organization

Question 17

Which of the following is true of flat structures?

Accepted Answer

A)  They are inflexible. 
B)  They help in reducing overhead costs. 
C)  They have narrow spans of control. 
D)  They tend to be very efficient due to the existence of many managers. 
E)  They are not customer-sensitive. 
A)  They are inflexible. 
B)  They help in reducing overhead costs. 
C)  They have narrow spans of control. 
D)  They tend to be very efficient due to the existence of many managers. 
E)  They are not customer-sensitive.

Question 18

Which of the following is true of a functional structure?

Accepted Answer

A)  It is characterized by low-quality technical problem solving. 
B)  It consists of task assignments consistent with expertise and training. 
C)  It does not have the advantage of economies of scale. 
D)  It is common in complex organizations with diverse operations. 
E)  It is the ideal structure when there is a need to differentiate products or services in various locations. 
A)  It is characterized by low-quality technical problem solving. 
B)  It consists of task assignments consistent with expertise and training. 
C)  It does not have the advantage of economies of scale. 
D)  It is common in complex organizations with diverse operations. 
E)  It is the ideal structure when there is a need to differentiate products or services in various locations.

Question 19

Which of the following is a horizontal structure that brings together members from different departments such as marketing, production, and accounting?

Accepted Answer

A)  divisional structure 
B)  functional structure 
C)  cross-functional team 
D)  process structure 
E)  product-oriented team 
A)  divisional structure 
B)  functional structure 
C)  cross-functional team 
D)  process structure 
E)  product-oriented team

Question 20

Which of the following is true regarding the process of delegation?

Accepted Answer

A)  The manager seldom gives the right to the subordinate to take necessary actions along with the assigned task. 
B)  The responsibility given by the manager is an expectation for the subordinate to perform assigned tasks. 
C)  When a subordinate takes an assignment, he does not have an obligation to the manager to complete the job as agreed. 
D)  In the process of delegation, a manager does not have the power to create accountability. 
E)  A manager is allowed to provide the subordinate with responsibility but not the authority to perform. 
A)  The manager seldom gives the right to the subordinate to take necessary actions along with the assigned task. 
B)  The responsibility given by the manager is an expectation for the subordinate to perform assigned tasks. 
C)  When a subordinate takes an assignment, he does not have an obligation to the manager to complete the job as agreed. 
D)  In the process of delegation, a manager does not have the power to create accountability. 
E)  A manager is allowed to provide the subordinate with responsibility but not the authority to perform.

The current trend in the use of staff is to ___.

Which of the following is true of a formal structure?

The functional chimneys problem can ___.

Customer structures group together jobs and activities dealing with a single product or service.

A work process is a group of tasks related to one another that collectively creates something of value to a customer.

A divisional structure is characterized by reduced coordination across functional departments.

All of the following are potential advantages of using a divisional structure except

Team meetings in the matrix can take lots of time, and the teams may develop "groupitis."

Key requirements for a boundaryless organization are the absence of hierarchy, empowerment of team members, technology utilization, and acceptance of impermanence.

In an organizational structure, major subunits refer to

Which of the following implies that an organizational design of the same kind does not apply in all circumstances?

Which of the following is true with regard to centralization and decentralization?

Team members' effective utilization of the time they spend together is independent of the quality of their interpersonal relations, group dynamics, and team management.

Sara's job includes dividing up the work and assigning tasks to each employee. She identifies people responsible for each task, decides the reporting structure, and decides employees' work relationships. Sarah is a part of the ___ team in her company.

A(n) ___ operates in a shifting network of external strategic alliances that are engaged as needed, and typically are supported by extensive information technology (IT) utilization.

Which of the following is true of flat structures?

Which of the following is true of a functional structure?

Which of the following is a horizontal structure that brings together members from different departments such as marketing, production, and accounting?

Which of the following is true regarding the process of delegation?

Introducing Management

Management Learning Past to Present

Ethics and Social Responsibility

Environment, Innovation, and Sustainability

Global Management and Cultural Diversity

Entrepreneurship and New Ventures

Information and Decision Making

Planning Processes and Techniques

Control Processes and Systems

Strategy and Strategic Management

Organization Culture and Change

Strategic Human Resource Management

Leading and Leadership Development

Individual Behavior

Motivation Theory and Practice

Teams and Teamwork

Communication and Collaboration

Operations and Services Management

Filters

Exam 11: Organization Structures and Design

The current trend in the use of staff is to ___.

Which of the following is true of a formal structure?

The functional chimneys problem can ___.

Customer structures group together jobs and activities dealing with a single product or service.

A work process is a group of tasks related to one another that collectively creates something of value to a customer.

A divisional structure is characterized by reduced coordination across functional departments.

All of the following are potential advantages of using a divisional structure except

Team meetings in the matrix can take lots of time, and the teams may develop "groupitis."

Key requirements for a boundaryless organization are the absence of hierarchy, empowerment of team members, technology utilization, and acceptance of impermanence.

In an organizational structure, major subunits refer to

Which of the following implies that an organizational design of the same kind does not apply in all circumstances?

Which of the following is true with regard to centralization and decentralization?

Team members' effective utilization of the time they spend together is independent of the quality of their interpersonal relations, group dynamics, and team management.

Sara's job includes dividing up the work and assigning tasks to each employee. She identifies people responsible for each task, decides the reporting structure, and decides employees' work relationships. Sarah is a part of the ___ team in her company.

A(n) ___ operates in a shifting network of external strategic alliances that are engaged as needed, and typically are supported by extensive information technology (IT) utilization.

Which of the following is true of flat structures?

Which of the following is true of a functional structure?

Which of the following is a horizontal structure that brings together members from different departments such as marketing, production, and accounting?

Which of the following is true regarding the process of delegation?

Introducing Management

Management Learning Past to Present

Ethics and Social Responsibility

Environment, Innovation, and Sustainability

Global Management and Cultural Diversity

Entrepreneurship and New Ventures

Information and Decision Making

Planning Processes and Techniques

Control Processes and Systems

Strategy and Strategic Management

Organization Culture and Change

Strategic Human Resource Management

Leading and Leadership Development

Individual Behavior

Motivation Theory and Practice

Teams and Teamwork

Communication and Collaboration

Operations and Services Management

Filters