Exam 10: Managerial Controls

Most employees do their jobs well and never require disciplinary action.

The ________ ratios measure an organization's ability to meet its current debt obligations.

________ ratios measure how efficiently the firm is using its assets.

________ is measured by the costs of acquiring and transforming organizational resources into outputs.

Which of the following ratios measures how efficiently and effectively the firm is using its assets to generate revenue?

When data is analyzed and processed,it becomes ________.

Workplace Violence (Scenario) Three employees were injured in shootings at the Premier Bear Factory located in Arizona.An employee about to lose his job opened fire to cause this debacle.Helen Gates,the factory manager,is looking for ways to control such incidents. -Which of the following is a feedforward control measure to prevent further occurrences?

Which of the following is one of the main advantages of using statistical reports as the source of information?

Managers could choose to do nothing when ________.

Deviations that exceed the acceptable range of variation become significant and need a manager's attention.

Workplace Violence (Scenario) Three employees were injured in shootings at the Premier Bear Factory located in Arizona.An employee about to lose his job opened fire to cause this debacle.Helen Gates,the factory manager,is looking for ways to control such incidents. -Helen investigates the incident to take measures to control its effects.By doing this she is exerting ________ control over the incident.

The Industry Leader (Scenario) Frank,the new CEO for First Fidelity,is working hard to turn around the formerly successful real estate business.His goal is to make First Fidelity a leader in the industry.He understands the importance of improving organizational productivity in achieving his goals.Mark is keen to improve organizational performance and effectiveness. -The operations manager suggests a hike in the prices to improve productivity.However,Frank rules this option out.What could be the possible reason for this?

Using corporate hotlines or other mechanisms for reporting and investigating workplace violence is an example of feedback control.

Employers establish specific policies defining theft and fraud and discipline procedures.This is an example of a concurrent control measure to control employee theft.

The comparing step in the control process determines ________.

Control techniques can be quite different for different countries.The differences are primarily in the ________.

Experts have described employee work driven by TNC as a primary contributor to workplace violence.TNC refers to ________.

Employee Theft (Scenario) Barbara is the product manager of an energy company which operates in the Americas.She is concerned about the increased employee theft observed in the factory.A study has shown that $30,000 worth of merchandise was accounted to employee theft in the year 2010. -Barbara consults a criminologist to identify the reasons for employee thefts.Which of the following is the most likely interpretation that the criminologist would present?

Managers should not consider the standards when measuring the actual performance of employees.

Productivity decreases when an organization raises the prices of its products.