Question 1

Identify three feedback control measures which would reduce work place violence.

Accepted Answer

The following could be used as feedback

Question 2

What are the major reasons why the control function is important to managers?

Accepted Answer

Control is important because it's the on

Question 3

________ is the search for the best practices among competitors or noncompetitors that lead to their superior performance.

Accepted Answer

A) Factor analysis 
B) Total quality management 
C) Market positioning 
D) Benchmarking 
A) Factor analysis 
B) Total quality management 
C) Market positioning 
D) Benchmarking

Question 4

Which of the following sources usually provides filtered information which cannot be documented?

Accepted Answer

A) oral reports 
B) personal observations 
C) statistical reports 
D) written reports 
A) oral reports 
B) personal observations 
C) statistical reports 
D) written reports

Question 5

The ________ approach to performance measurement was introduced as a way to evaluate organizational performance from more than just the financial perspective.

Accepted Answer

A) market value 
B) economic value 
C) balanced scorecard 
D) financial control 
A) market value 
B) economic value 
C) balanced scorecard 
D) financial control

Question 6

In a short essay,list and briefly explain the steps,processes,and best practices managers typically utilize in the control process.Provide examples where appropriate.

Accepted Answer

a.Measuring-the first step in the contro

Question 7

________ is when a manager in the work area interacts directly with employees to maintain supervision.

Accepted Answer

A) Preventive maintenance 
B) Management by walking around 
C) Reactive control 
D) Feedforward control 
A) Preventive maintenance 
B) Management by walking around 
C) Reactive control 
D) Feedforward control

Question 8

Which of the following sources provides information which is comprehensive,formal,and easy to file and retrieve?

Accepted Answer

A) oral reports 
B) personal observations 
C) statistical reports 
D) written reports 
A) oral reports 
B) personal observations 
C) statistical reports 
D) written reports

Question 9

Raw,unanalyzed facts are called ________.

Accepted Answer

A) data 
B) information 
C) database 
D) data center 
A) data 
B) information 
C) database 
D) data center

Question 10

Some control criteria,such as employee satisfaction,can be used for any management situation.

Accepted Answer

A) True 
 B)False

Question 11

What do you think are the benefits of benchmarking? Provide examples of benchmarking practices.

Accepted Answer

Benchmarking is the search for the best

Question 12

Embezzlement and fraudulent filing of expenses are examples of employee theft.

Accepted Answer

A) True 
 B)False

Question 13

The service profit chain is the service sequence from employees to customers to profit.According to this concept,the company's strategy and service delivery system determines ________.

Accepted Answer

A) the skill development of employees 
B) how the firm performs in the short run 
C) the employee satisfaction in the company 
D) how employees service customers 
A) the skill development of employees 
B) how the firm performs in the short run 
C) the employee satisfaction in the company 
D) how employees service customers

Question 14

Having a control system reduces the scope of employee empowerment and autonomy.

Accepted Answer

A) True 
 B)False

Identify three feedback control measures which would reduce work place violence.

What are the major reasons why the control function is important to managers?

________ is the search for the best practices among competitors or noncompetitors that lead to their superior performance.

Which of the following sources usually provides filtered information which cannot be documented?

The ________ approach to performance measurement was introduced as a way to evaluate organizational performance from more than just the financial perspective.

In a short essay,list and briefly explain the steps,processes,and best practices managers typically utilize in the control process.Provide examples where appropriate.

________ is when a manager in the work area interacts directly with employees to maintain supervision.

Which of the following sources provides information which is comprehensive,formal,and easy to file and retrieve?

Raw,unanalyzed facts are called ________.

Some control criteria,such as employee satisfaction,can be used for any management situation.

What do you think are the benefits of benchmarking? Provide examples of benchmarking practices.

Embezzlement and fraudulent filing of expenses are examples of employee theft.

The service profit chain is the service sequence from employees to customers to profit.According to this concept,the company's strategy and service delivery system determines ________.

Having a control system reduces the scope of employee empowerment and autonomy.

Management and Organizations

Understanding Management: Constraints and Challenges

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Basic Organizational Design

Adaptive Organizational Design

Managing Human Resources

Managing Teams

Understanding Individual Behavior

Managers and Communication

Motivating Employees

Managers As Leaders

Filters

Exam 10: Managerial Controls

Identify three feedback control measures which would reduce work place violence.

What are the major reasons why the control function is important to managers?

________ is the search for the best practices among competitors or noncompetitors that lead to their superior performance.

Which of the following sources usually provides filtered information which cannot be documented?

The ________ approach to performance measurement was introduced as a way to evaluate organizational performance from more than just the financial perspective.

In a short essay,list and briefly explain the steps,processes,and best practices managers typically utilize in the control process.Provide examples where appropriate.

________ is when a manager in the work area interacts directly with employees to maintain supervision.

Which of the following sources provides information which is comprehensive,formal,and easy to file and retrieve?

Raw,unanalyzed facts are called ________.

Some control criteria,such as employee satisfaction,can be used for any management situation.

What do you think are the benefits of benchmarking? Provide examples of benchmarking practices.

Embezzlement and fraudulent filing of expenses are examples of employee theft.

The service profit chain is the service sequence from employees to customers to profit.According to this concept,the company's strategy and service delivery system determines ________.

Having a control system reduces the scope of employee empowerment and autonomy.

Management and Organizations

Understanding Management: Constraints and Challenges

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Basic Organizational Design

Adaptive Organizational Design

Managing Human Resources

Managing Teams

Understanding Individual Behavior

Managers and Communication

Motivating Employees

Managers As Leaders

Filters