Exam 7: Managing Change and Innovation

According to Lewin, which of the following is the objective of refreezing?

Stress can be caused by personal factors and by job-related factors.

How can managers increase the likelihood of making change happen successfully?

Coercion involves the use of covert attempts to influence others.

Cultural change is easier when the organizational culture is strong.

In the ________ metaphor, change is normal and expected and managing it is a continual process.

What are stressors? Discuss the five major categories of organizational stressors.

Describe and explain the "calm waters" view of organizational change.

Why do people resist change?

________ are factors related to an employee's job and include the design of a person's job, working conditions, and the physical work layout.

Design thinking can provide a process for ________.

Outside consultants are more likely to initiate ________ organizational changes than insiders are.

Fuel prices keep spiraling upward so recreational vehicle manufacturers are being pressured to produce lighter units that can be pulled by smaller trucks. This situation is representative of ________.

A change capable organization ________.

A ________ prevents an individual from doing what he desires.

Manipulation involves the use of direct threats against the resisters.

Government regulations are considered an internal factor for change because they force the business to change how it functions.

Disruptive innovations are more likely to come from large companies with extensive resources.

Managers exclusively play the role of change agents.

A ________ personality is characterized by chronic feelings of a sense of time urgency, an excessive competitive drive, and difficulty accepting and enjoying leisure time.