Question 1

Discuss the four internal factors that cause change in an organization, giving an example of each factor.

Accepted Answer

a. When an organization changes its stra

Question 2

One way to lessen stress in a job is to ________.

Accepted Answer

A)  reduce the task identity in the job. 
B)  increase the task significance of the position 
C)  increase the autonomy in the job 
D)  increase the interdependence of the position 
A)  reduce the task identity in the job. 
B)  increase the task significance of the position 
C)  increase the autonomy in the job 
D)  increase the interdependence of the position

Question 3

________ is a method of changing behavior through unstructured group interaction.

Accepted Answer

A)  Team building 
B)  Intergroup development 
C)  Survey feedback 
D)  Sensitivity training 
A)  Team building 
B)  Intergroup development 
C)  Survey feedback 
D)  Sensitivity training

Question 4

First he was all about innovation. Next it was efficiency. Now Snyder's strategy is customer responsiveness. These changes in strategy are indicative of ________.

Accepted Answer

A)  external force of change 
B)  internal force of change 
C)  marketplace force of change 
D)  economic force of change 
A)  external force of change 
B)  internal force of change 
C)  marketplace force of change 
D)  economic force of change

Question 5

Bob is the noon manager at a fast-food hamburger restaurant. As soon as he saw the bus pull into the parking lot, he ordered the cooks to put down as many patties as the grill would hold and shifted his people around so every cash register was open. Bob's response was ________.

Accepted Answer

A)  inactive 
B)  proactive 
C)  deactive 
D)  retroactive 
A)  inactive 
B)  proactive 
C)  deactive 
D)  retroactive

Question 6

When supermarkets and other retailers use scanners that provide instant inventory information, they are adopting ________ changes.

Accepted Answer

A)  technological 
B)  people 
C)  efficiency 
D)  structural 
A)  technological 
B)  people 
C)  efficiency 
D)  structural

Question 7

In addition to face-to-face meetings, employers are encouraged to use ________ to communicate information about changes to their workforce.

Accepted Answer

A)  paid public announcements 
B)  social media 
C)  bulletin boards 
D)  emails 
A)  paid public announcements 
B)  social media 
C)  bulletin boards 
D)  emails

Question 8

If Kraft Foods hired a consultant to decrease group friction and enhance cooperative work relationships, this would be an example of managing ________ changes.

Accepted Answer

A)  technological 
B)  people 
C)  financial 
D)  structural 
A)  technological 
B)  people 
C)  financial 
D)  structural

Question 9

Earnest's team works well when given "big picture" goals and allowed to develop ideas without detailed explanations or guidance. This would indicate Earnest's team is ________.

Accepted Answer

A)  tolerant of conflict 
B)  an open-system focus team 
C)  tolerant of risk 
D)  accepting of ambiguity 
A)  tolerant of conflict 
B)  an open-system focus team 
C)  tolerant of risk 
D)  accepting of ambiguity

Question 10

Disruptive innovation describes ________

Accepted Answer

A)  innovations in products, services, or processes that radically change an industry's rules of the game 
B)  the introduction of significant improvements in existing products or services 
C)  disruptions in the economy that require new laws or regulations 
D)  breakthroughs in research that lead to new medical procedures 
A)  innovations in products, services, or processes that radically change an industry's rules of the game 
B)  the introduction of significant improvements in existing products or services 
C)  disruptions in the economy that require new laws or regulations 
D)  breakthroughs in research that lead to new medical procedures

Question 11

Changes in work processes, methods, and equipment are a part of ________ changes.

Accepted Answer

A)  technological 
B)  structural component 
C)  financial 
D)  structural design 
A)  technological 
B)  structural component 
C)  financial 
D)  structural design

Question 12

Type B personalities seldom experience the symptoms of stress.

Accepted Answer

A) True 
 B)False

Question 13

Employers believe the main reason people leave their jobs is stress.

Accepted Answer

A) True 
 B)False

Question 14

Which one of the following would be considered a sustaining innovation?

Accepted Answer

A)  Batteries for electric cars have a range of 500 miles on one charge. 
B)  The steam engine makes travel by rail possible. 
C)  Robots are trained as combat soldiers. 
D)  Chips embedded into the brain provide access to entire libraries. 
A)  Batteries for electric cars have a range of 500 miles on one charge. 
B)  The steam engine makes travel by rail possible. 
C)  Robots are trained as combat soldiers. 
D)  Chips embedded into the brain provide access to entire libraries.

Question 15

Most idea champions ________.

Accepted Answer

A)  have extremely high self-confidence 
B)  are lethargic 
C)  avoid risks 
D)  are relenting 
A)  have extremely high self-confidence 
B)  are lethargic 
C)  avoid risks 
D)  are relenting

Question 16

Darlene is just one of Cameron's "needy" employees who require constant feedback and reassurance. Two other employees bicker constantly. Another one challenges everything Cameron says or does. Cameron is facing ________

Accepted Answer

A)  role toxicity 
B)  emotional turmoil 
C)  interpersonal demands 
D)  burnout 
A)  role toxicity 
B)  emotional turmoil 
C)  interpersonal demands 
D)  burnout

Question 17

The installation of the new equipment at Fred Fryer's Donuts, Inc., is an example of ________.

Accepted Answer

A)  people change 
B)  management change 
C)  technological change 
D)  structural change 
A)  people change 
B)  management change 
C)  technological change 
D)  structural change

Question 18

Sensitivity training refers to activities that help team members learn how each member thinks and works.

Accepted Answer

A) True 
 B)False

Question 19

The two metaphors commonly used to describe the two views of the change process are ________.

Accepted Answer

A)  smooth water and troubled water 
B)  calm waters and white-water rapids 
C)  shallow water and falling water 
D)  burning bridge and water over the dam 
A)  smooth water and troubled water 
B)  calm waters and white-water rapids 
C)  shallow water and falling water 
D)  burning bridge and water over the dam

Question 20

If Kelly were to consider enhancing productivity by giving greater authority to her subordinates and increasing formalization, she would be considering ________ changes.

Accepted Answer

A)  structural 
B)  technological 
C)  people 
D)  strategy 
A)  structural 
B)  technological 
C)  people 
D)  strategy

Discuss the four internal factors that cause change in an organization, giving an example of each factor.

One way to lessen stress in a job is to ________.

________ is a method of changing behavior through unstructured group interaction.

First he was all about innovation. Next it was efficiency. Now Snyder's strategy is customer responsiveness. These changes in strategy are indicative of ________.

Bob is the noon manager at a fast-food hamburger restaurant. As soon as he saw the bus pull into the parking lot, he ordered the cooks to put down as many patties as the grill would hold and shifted his people around so every cash register was open. Bob's response was ________.

When supermarkets and other retailers use scanners that provide instant inventory information, they are adopting ________ changes.

In addition to face-to-face meetings, employers are encouraged to use ________ to communicate information about changes to their workforce.

If Kraft Foods hired a consultant to decrease group friction and enhance cooperative work relationships, this would be an example of managing ________ changes.

Earnest's team works well when given "big picture" goals and allowed to develop ideas without detailed explanations or guidance. This would indicate Earnest's team is ________.

Disruptive innovation describes ________

Changes in work processes, methods, and equipment are a part of ________ changes.

Type B personalities seldom experience the symptoms of stress.

Employers believe the main reason people leave their jobs is stress.

Which one of the following would be considered a sustaining innovation?

Most idea champions ________.

Darlene is just one of Cameron's "needy" employees who require constant feedback and reassurance. Two other employees bicker constantly. Another one challenges everything Cameron says or does. Cameron is facing ________

The installation of the new equipment at Fred Fryer's Donuts, Inc., is an example of ________.

Sensitivity training refers to activities that help team members learn how each member thinks and works.

The two metaphors commonly used to describe the two views of the change process are ________.

If Kelly were to consider enhancing productivity by giving greater authority to her subordinates and increasing formalization, she would be considering ________ changes.

Managers and You in the Workplace

Making Decisions

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Planning Work Activities

Managing Strategy

Entrepreneurial Ventures

Designing Organizational Structure

Managing Human Resources

Creating and Managing Teams

Managing Communication

Understanding and Managing Individual Behavior

Motivating Employees

Being an Effective Leader

Monitoring and Controlling

Filters

Exam 7: Managing Change and Innovation

Discuss the four internal factors that cause change in an organization, giving an example of each factor.

One way to lessen stress in a job is to ________.

________ is a method of changing behavior through unstructured group interaction.

First he was all about innovation. Next it was efficiency. Now Snyder's strategy is customer responsiveness. These changes in strategy are indicative of ________.

Bob is the noon manager at a fast-food hamburger restaurant. As soon as he saw the bus pull into the parking lot, he ordered the cooks to put down as many patties as the grill would hold and shifted his people around so every cash register was open. Bob's response was ________.

When supermarkets and other retailers use scanners that provide instant inventory information, they are adopting ________ changes.

In addition to face-to-face meetings, employers are encouraged to use ________ to communicate information about changes to their workforce.

If Kraft Foods hired a consultant to decrease group friction and enhance cooperative work relationships, this would be an example of managing ________ changes.

Earnest's team works well when given "big picture" goals and allowed to develop ideas without detailed explanations or guidance. This would indicate Earnest's team is ________.

Disruptive innovation describes ________

Changes in work processes, methods, and equipment are a part of ________ changes.

Type B personalities seldom experience the symptoms of stress.

Employers believe the main reason people leave their jobs is stress.

Which one of the following would be considered a sustaining innovation?

Most idea champions ________.

Darlene is just one of Cameron's "needy" employees who require constant feedback and reassurance. Two other employees bicker constantly. Another one challenges everything Cameron says or does. Cameron is facing ________

The installation of the new equipment at Fred Fryer's Donuts, Inc., is an example of ________.

Sensitivity training refers to activities that help team members learn how each member thinks and works.

The two metaphors commonly used to describe the two views of the change process are ________.

If Kelly were to consider enhancing productivity by giving greater authority to her subordinates and increasing formalization, she would be considering ________ changes.

Managers and You in the Workplace

Making Decisions

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Planning Work Activities

Managing Strategy

Entrepreneurial Ventures

Designing Organizational Structure

Managing Human Resources

Creating and Managing Teams

Managing Communication

Understanding and Managing Individual Behavior

Motivating Employees

Being an Effective Leader

Monitoring and Controlling

Filters