Exam 7: Managing Change and Innovation

The "white-water rapids" metaphor of change is consistent with Lewin's concept of unfreezing, changing, and refreezing.

Bullseye, a large discount retailer, discovered it could not compete with the world's largest retailer and has repositioned itself as a more upscale discount department store. This move represents a change in ________.

Which one of the following statements is most related to making successful change happen?

Structural component changes include ________.

Taking away the employee's opportunity to participate in decisions that affect him/her is one way to relieve work-related stress.

________ involves bringing individuals directly affected by the proposed change into the decision-making process.

Cultural change is likely to take place when a dramatic crisis occurs.

Organizational change can be any alteration of strategy, people, structure, or technology.

Negotiation involves bringing those affected by change into the decision-making process.

Cameron is expected to produce 550 parts per day, but his machine is capable of only 480. He is also expected to supervise six workers and make sure they have all the materials they need to perform their duties. Cameron is likely to experience ________.

Changes in eating habits are a ________ symptom of stress.

Which one of the following is a strategy for managing cultural change?

Which one of the following techniques for reducing resistance to change includes employee counseling, therapy, new skills training, or a short paid leave of absence.

Falling interest rates are an example of what external force?

Which one of the following techniques for reducing resistance to change assumes that much of the resistance lies in misinformation?

Which of the following is a physical symptom of stress?

Sales are down; unemployment is up. Evergreen Park Homes can no longer support its current level of production. Evergreen is facing a change in ________.

Employees who prefer stability are less likely to try new technology.

Identify some of the external and internal forces of change.

________ is the term used to describe change methods that focus on people and the nature and quality of interpersonal work relationships.