Question 1

________ refers to the ability to combine ideas in a unique way or to make unusual associations between ideas.

Accepted Answer

A)  Innovation 
B)  Alteration 
C)  Creativity 
D)  Change 
A)  Innovation 
B)  Alteration 
C)  Creativity 
D)  Change

Question 2

What are the conditions that facilitate cultural change?

Accepted Answer

The conditions that facilitate cultural

Question 3

Which one of the following is true regarding reduction of employee stress?

Accepted Answer

A)  In order to reduce stress, managers should make sure that the employee's abilities match the job requirements. 
B)  A realistic job preview during the selection process maximizes stress by reducing ambiguity over job expectations. 
C)  Improved organizational communications maximizes ambiguity-induced stress. 
D)  Job redesigns that increase opportunities for employees to participate in decisions and to gain social support increase stress. 
A)  In order to reduce stress, managers should make sure that the employee's abilities match the job requirements. 
B)  A realistic job preview during the selection process maximizes stress by reducing ambiguity over job expectations. 
C)  Improved organizational communications maximizes ambiguity-induced stress. 
D)  Job redesigns that increase opportunities for employees to participate in decisions and to gain social support increase stress.

Question 4

The Sarbanes-Oxley Act is an example of which of the following forces of change?

Accepted Answer

A)  internal change 
B)  technological change 
C)  external change 
D)  organizational strategy change 
A)  internal change 
B)  technological change 
C)  external change 
D)  organizational strategy change

Question 5

People may resist change based on habit.

Accepted Answer

A) True 
 B)False

Question 6

The technology change in the manufacturing process of New Ideas, Inc.'s products to make the process more efficient is the result of a competitor lowering its price. Therefore, it was a(n) ________.

Accepted Answer

A)  external force of change 
B)  internal force of change 
C)  marketplace force of change 
D)  economic force of change 
A)  external force of change 
B)  internal force of change 
C)  marketplace force of change 
D)  economic force of change

Question 7

A leadership change can facilitate cultural change.

Accepted Answer

A) True 
 B)False

Question 8

Organizational change can best be defined as ________.

Accepted Answer

A)  rethinking the organization's target markets 
B)  innovation that affects employees and customers 
C)  a "cleaning house" of the top executives 
D)  any alteration of people, structure, or technology. 
A)  rethinking the organization's target markets 
B)  innovation that affects employees and customers 
C)  a "cleaning house" of the top executives 
D)  any alteration of people, structure, or technology.

Question 9

List a few cultural characteristics that an innovative organization possesses.

Accepted Answer

An innovative organization has the follo

Question 10

A disadvantage of coercion is that it may be illegal and may undermine the change agent's credibility.

Accepted Answer

A) True 
 B)False

Question 11

During his first year of employment, Arnold saw mostly white male faces in his plant. Now he sees women and men of all ages and ethnicities. Communication has become challenging. Arnold has noticed a change in the ________.

Accepted Answer

A)  lifestyle choices 
B)  workforce composition 
C)  employment laws 
D)  employee attitudes 
A)  lifestyle choices 
B)  workforce composition 
C)  employment laws 
D)  employee attitudes

Question 12

Stress symptoms are grouped under the categories of ________.

Accepted Answer

A)  physical, economic, and legal 
B)  physical, psychological, and behavioral 
C)  physical, psychological, and cultural 
D)  physical, political, and social 
A)  physical, economic, and legal 
B)  physical, psychological, and behavioral 
C)  physical, psychological, and cultural 
D)  physical, political, and social

Question 13

________ involves distorting facts to make the change appear more attractive.

Accepted Answer

A)  Framing 
B)  Education and communication 
C)  Participation 
D)  Manipulation and co-optation 
A)  Framing 
B)  Education and communication 
C)  Participation 
D)  Manipulation and co-optation

Question 14

An individual is likely to resist change because of the feeling ________.

Accepted Answer

A)  of achievement 
B)  of uncertainty 
C)  of personal gain 
D)  that the change is in the organization's best interest 
A)  of achievement 
B)  of uncertainty 
C)  of personal gain 
D)  that the change is in the organization's best interest

Question 15

An innovative culture is likely to have ________.

Accepted Answer

A)  high external controls 
B)  low tolerance of risks 
C)  closed-system focus 
D)  tolerance of conflict 
A)  high external controls 
B)  low tolerance of risks 
C)  closed-system focus 
D)  tolerance of conflict

Question 16

Cost-cutting measures tend to exacerbate the conditions that led to the need for cutting costs.

Accepted Answer

A) True 
 B)False

Question 17

Colin believes his organization could be more profitable if it could respond to customers more quickly so he has decided to remove some management layers and increase the remaining managers' span of control. These would be considered changes in ________.

Accepted Answer

A)  structural design 
B)  structural process 
C)  degree of centralization 
D)  structural components 
A)  structural design 
B)  structural process 
C)  degree of centralization 
D)  structural components

Question 18

After Body-Met acquired Uni-Dyne, the company reorganized around geographic divisions instead of function. This action represents changes in ________

Accepted Answer

A)  strategy 
B)  structural components 
C)  structural design 
D)  people 
A)  strategy 
B)  structural components 
C)  structural design 
D)  people

Question 19

Stress symptoms can be categorized as physical, psychological, and psychomotor.

Accepted Answer

A) True 
 B)False

Question 20

Fred's Donuts is installing new equipment in its bakery. Many employees are fearful they will not be able to operate it. Which one of the following courses of actions is best for Fred to use to overcome this employee resistance?

Accepted Answer

A)  threaten the employees who resist the change 
B)  present distorted facts to the employees 
C)  terminate employees who resist the change 
D)  educate employees and communicate with them 
A)  threaten the employees who resist the change 
B)  present distorted facts to the employees 
C)  terminate employees who resist the change 
D)  educate employees and communicate with them

________ refers to the ability to combine ideas in a unique way or to make unusual associations between ideas.

What are the conditions that facilitate cultural change?

Which one of the following is true regarding reduction of employee stress?

The Sarbanes-Oxley Act is an example of which of the following forces of change?

People may resist change based on habit.

The technology change in the manufacturing process of New Ideas, Inc.'s products to make the process more efficient is the result of a competitor lowering its price. Therefore, it was a(n) ________.

A leadership change can facilitate cultural change.

Organizational change can best be defined as ________.

List a few cultural characteristics that an innovative organization possesses.

A disadvantage of coercion is that it may be illegal and may undermine the change agent's credibility.

During his first year of employment, Arnold saw mostly white male faces in his plant. Now he sees women and men of all ages and ethnicities. Communication has become challenging. Arnold has noticed a change in the ________.

Stress symptoms are grouped under the categories of ________.

________ involves distorting facts to make the change appear more attractive.

An individual is likely to resist change because of the feeling ________.

An innovative culture is likely to have ________.

Cost-cutting measures tend to exacerbate the conditions that led to the need for cutting costs.

Colin believes his organization could be more profitable if it could respond to customers more quickly so he has decided to remove some management layers and increase the remaining managers' span of control. These would be considered changes in ________.

After Body-Met acquired Uni-Dyne, the company reorganized around geographic divisions instead of function. This action represents changes in ________

Stress symptoms can be categorized as physical, psychological, and psychomotor.

Fred's Donuts is installing new equipment in its bakery. Many employees are fearful they will not be able to operate it. Which one of the following courses of actions is best for Fred to use to overcome this employee resistance?

Managers and You in the Workplace

Making Decisions

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Planning Work Activities

Managing Strategy

Entrepreneurial Ventures

Designing Organizational Structure

Managing Human Resources

Creating and Managing Teams

Managing Communication

Understanding and Managing Individual Behavior

Motivating Employees

Being an Effective Leader

Monitoring and Controlling

Filters

Exam 7: Managing Change and Innovation

________ refers to the ability to combine ideas in a unique way or to make unusual associations between ideas.

What are the conditions that facilitate cultural change?

Which one of the following is true regarding reduction of employee stress?

The Sarbanes-Oxley Act is an example of which of the following forces of change?

People may resist change based on habit.

The technology change in the manufacturing process of New Ideas, Inc.'s products to make the process more efficient is the result of a competitor lowering its price. Therefore, it was a(n) ________.

A leadership change can facilitate cultural change.

Organizational change can best be defined as ________.

List a few cultural characteristics that an innovative organization possesses.

A disadvantage of coercion is that it may be illegal and may undermine the change agent's credibility.

During his first year of employment, Arnold saw mostly white male faces in his plant. Now he sees women and men of all ages and ethnicities. Communication has become challenging. Arnold has noticed a change in the ________.

Stress symptoms are grouped under the categories of ________.

________ involves distorting facts to make the change appear more attractive.

An individual is likely to resist change because of the feeling ________.

An innovative culture is likely to have ________.

Cost-cutting measures tend to exacerbate the conditions that led to the need for cutting costs.

Colin believes his organization could be more profitable if it could respond to customers more quickly so he has decided to remove some management layers and increase the remaining managers' span of control. These would be considered changes in ________.

After Body-Met acquired Uni-Dyne, the company reorganized around geographic divisions instead of function. This action represents changes in ________

Stress symptoms can be categorized as physical, psychological, and psychomotor.

Fred's Donuts is installing new equipment in its bakery. Many employees are fearful they will not be able to operate it. Which one of the following courses of actions is best for Fred to use to overcome this employee resistance?

Managers and You in the Workplace

Making Decisions

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Planning Work Activities

Managing Strategy

Entrepreneurial Ventures

Designing Organizational Structure

Managing Human Resources

Creating and Managing Teams

Managing Communication

Understanding and Managing Individual Behavior

Motivating Employees

Being an Effective Leader

Monitoring and Controlling

Filters