Question 1

Management by walking around is an example of ________ control.

Accepted Answer

A)  feedback 
B)  concurrent 
C)  feedforward 
D)  reactive 
A)  feedback 
B)  concurrent 
C)  feedforward 
D)  reactive

Question 2

Having a control system increases the scope of employee empowerment.

Accepted Answer

A) True 
 B)False

Question 3

If a manager investigates how and why performance has deviated beyond the acceptable range of variation, and then corrects the source of the deviation, she is using ________.

Accepted Answer

A)  feedback control 
B)  immediate corrective action 
C)  basic corrective action 
D)  concurrent control 
A)  feedback control 
B)  immediate corrective action 
C)  basic corrective action 
D)  concurrent control

Question 4

"No, James, you must start the timer after you lower the French fry basket into the fryer, not before." This supervisor is using ________.

Accepted Answer

A)  basic corrective action 
B)  disciplinary action 
C)  immediate corrective action 
D)  delayed corrective action 
A)  basic corrective action 
B)  disciplinary action 
C)  immediate corrective action 
D)  delayed corrective action

Question 5

List and discuss four performance control tools used for monitoring and measuring organizational performance.

Accepted Answer

a. Financial controls-one of the primary

Question 6

Which one of the following sources usually provides filtered information which cannot be documented?

Accepted Answer

A)  oral reports 
B)  personal observations 
C)  online reports 
D)  written reports 
A)  oral reports 
B)  personal observations 
C)  online reports 
D)  written reports

Question 7

Diane wants to take corrective measures to prevent future theft. Which one of the following is a feedback tactic that Diane could use to control theft?

Accepted Answer

A)  use the services of professional investigators 
B)  openly communicate the costs of stealing 
C)  use corporate hotlines for reporting incidents 
D)  educate and train employees about the policies 
A)  use the services of professional investigators 
B)  openly communicate the costs of stealing 
C)  use corporate hotlines for reporting incidents 
D)  educate and train employees about the policies

Question 8

What do you think are the benefits of benchmarking? Provide examples of benchmarking practices.

Accepted Answer

Benchmarking is the search for the best

Question 9

The balanced scorecard approach evaluates organizational performance from more than just the financial perspective.

Accepted Answer

A) True 
 B)False

Question 10

The goal for the sales team at the auto dealership was to sell one new car per day every day of the month. In August the team sold 33 cars. What should management do?

Accepted Answer

A)  Nothing. The deviation is insignificant. 
B)  Revise the goal. If the team sold more than the goal, obviously the goal is too low. 
C)  Wait. See if the performance is duplicated next month before taking any action. 
D)  Celebrate. Any achievement beyond the goal is deserving of a celebration. 
A)  Nothing. The deviation is insignificant. 
B)  Revise the goal. If the team sold more than the goal, obviously the goal is too low. 
C)  Wait. See if the performance is duplicated next month before taking any action. 
D)  Celebrate. Any achievement beyond the goal is deserving of a celebration.

Question 11

Buchanan Welders cannot raise its prices in its highly competitive industry. Which one of the following is an option if Buchanan wants to increase its productivity?

Accepted Answer

A)  introduce a lower-cost model 
B)  emphasize the importance of quality in its sales materials 
C)  Exceed customers' expectations with early deliveries 
D)  use less expensive inputs 
A)  introduce a lower-cost model 
B)  emphasize the importance of quality in its sales materials 
C)  Exceed customers' expectations with early deliveries 
D)  use less expensive inputs

Question 12

Which one of the following management responsibilities determines if organizational goals are being achieved?

Accepted Answer

A)  designing the organization's structure 
B)  motivating employees 
C)  formulating business strategy 
D)  measuring firm performance 
A)  designing the organization's structure 
B)  motivating employees 
C)  formulating business strategy 
D)  measuring firm performance

Question 13

Provide a few examples for feedforward strategies to reduce employee theft.

Accepted Answer

The following strategies can be used to

Question 14

The comparing step in the control process determines ________.

Accepted Answer

A)  a company's relative position in the industry in terms of the standards used 
B)  a company's relative position in the industry in terms of performance variances 
C)  the variation between actual performance and an external benchmark from a noncompetitor 
D)  the variation between actual performance and the standard 
A)  a company's relative position in the industry in terms of the standards used 
B)  a company's relative position in the industry in terms of performance variances 
C)  the variation between actual performance and an external benchmark from a noncompetitor 
D)  the variation between actual performance and the standard

Question 15

Brenda is always ready with a story to tell about performance in her area. Unfortunately, Brenda sometimes leaves out important facts and makes statements that cannot be corroborated. Brenda is delivering ________.

Accepted Answer

A)  personal observations 
B)  statistical reports 
C)  oral reports 
D)  anecdotes 
A)  personal observations 
B)  statistical reports 
C)  oral reports 
D)  anecdotes

Question 16

Irene was quite upset to learn her employer read her e-mails. She thought all her messages were private. Which one of the following arguments would best explain her employer's actions?

Accepted Answer

A)  Managers want to ensure company e-mail servers are not being used for personal e-mails. 
B)  Managers want to be certain employees are not inadvertently passing on company secrets. 
C)  Managers are looking for information that can later be used to terminate employees. 
D)  Managers monitor computer usage to justify system upgrades. 
A)  Managers want to ensure company e-mail servers are not being used for personal e-mails. 
B)  Managers want to be certain employees are not inadvertently passing on company secrets. 
C)  Managers are looking for information that can later be used to terminate employees. 
D)  Managers monitor computer usage to justify system upgrades.

Question 17

Which one of the following sources of information for measuring performance is time consuming, obtrusive, and subject to personal biases?

Accepted Answer

A)  oral reports 
B)  personal observations 
C)  statistical reports 
D)  written reports 
A)  oral reports 
B)  personal observations 
C)  statistical reports 
D)  written reports

Question 18

When data is analyzed and processed, it becomes ________.

Accepted Answer

A)  a system 
B)  information 
C)  fact 
D)  a structure 
A)  a system 
B)  information 
C)  fact 
D)  a structure

Question 19

Having a control system reduces the scope of employee empowerment and autonomy.

Accepted Answer

A) True 
 B)False

Question 20

Every March, Bill, who owns and operates a small retail shop, takes a large box of receipts and invoices to his accountant so the accountant can file Bill's taxes in April. Only then does Bill know if his business has been profitable. Bill could benefit from a(n) ________.

Accepted Answer

A)  concurrent control system 
B)  balanced scorecard system 
C)  inventory control system 
D)  management information system 
A)  concurrent control system 
B)  balanced scorecard system 
C)  inventory control system 
D)  management information system

Management by walking around is an example of ________ control.

Having a control system increases the scope of employee empowerment.

If a manager investigates how and why performance has deviated beyond the acceptable range of variation, and then corrects the source of the deviation, she is using ________.

"No, James, you must start the timer after you lower the French fry basket into the fryer, not before." This supervisor is using ________.

List and discuss four performance control tools used for monitoring and measuring organizational performance.

Which one of the following sources usually provides filtered information which cannot be documented?

Diane wants to take corrective measures to prevent future theft. Which one of the following is a feedback tactic that Diane could use to control theft?

What do you think are the benefits of benchmarking? Provide examples of benchmarking practices.

The balanced scorecard approach evaluates organizational performance from more than just the financial perspective.

The goal for the sales team at the auto dealership was to sell one new car per day every day of the month. In August the team sold 33 cars. What should management do?

Buchanan Welders cannot raise its prices in its highly competitive industry. Which one of the following is an option if Buchanan wants to increase its productivity?

Which one of the following management responsibilities determines if organizational goals are being achieved?

Provide a few examples for feedforward strategies to reduce employee theft.

The comparing step in the control process determines ________.

Brenda is always ready with a story to tell about performance in her area. Unfortunately, Brenda sometimes leaves out important facts and makes statements that cannot be corroborated. Brenda is delivering ________.

Irene was quite upset to learn her employer read her e-mails. She thought all her messages were private. Which one of the following arguments would best explain her employer's actions?

Which one of the following sources of information for measuring performance is time consuming, obtrusive, and subject to personal biases?

When data is analyzed and processed, it becomes ________.

Having a control system reduces the scope of employee empowerment and autonomy.

Every March, Bill, who owns and operates a small retail shop, takes a large box of receipts and invoices to his accountant so the accountant can file Bill's taxes in April. Only then does Bill know if his business has been profitable. Bill could benefit from a(n) ________.

Managers and You in the Workplace

Making Decisions

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Entrepreneurial Ventures

Designing Organizational Structure

Managing Human Resources

Creating and Managing Teams

Managing Communication

Understanding and Managing Individual Behavior

Motivating Employees

Being an Effective Leader

Filters

Exam 18: Monitoring and Controlling

Management by walking around is an example of ________ control.

Having a control system increases the scope of employee empowerment.

If a manager investigates how and why performance has deviated beyond the acceptable range of variation, and then corrects the source of the deviation, she is using ________.

"No, James, you must start the timer after you lower the French fry basket into the fryer, not before." This supervisor is using ________.

List and discuss four performance control tools used for monitoring and measuring organizational performance.

Which one of the following sources usually provides filtered information which cannot be documented?

Diane wants to take corrective measures to prevent future theft. Which one of the following is a feedback tactic that Diane could use to control theft?

What do you think are the benefits of benchmarking? Provide examples of benchmarking practices.

The balanced scorecard approach evaluates organizational performance from more than just the financial perspective.

The goal for the sales team at the auto dealership was to sell one new car per day every day of the month. In August the team sold 33 cars. What should management do?

Buchanan Welders cannot raise its prices in its highly competitive industry. Which one of the following is an option if Buchanan wants to increase its productivity?

Which one of the following management responsibilities determines if organizational goals are being achieved?

Provide a few examples for feedforward strategies to reduce employee theft.

The comparing step in the control process determines ________.

Brenda is always ready with a story to tell about performance in her area. Unfortunately, Brenda sometimes leaves out important facts and makes statements that cannot be corroborated. Brenda is delivering ________.

Irene was quite upset to learn her employer read her e-mails. She thought all her messages were private. Which one of the following arguments would best explain her employer's actions?

Which one of the following sources of information for measuring performance is time consuming, obtrusive, and subject to personal biases?

When data is analyzed and processed, it becomes ________.

Having a control system reduces the scope of employee empowerment and autonomy.

Every March, Bill, who owns and operates a small retail shop, takes a large box of receipts and invoices to his accountant so the accountant can file Bill's taxes in April. Only then does Bill know if his business has been profitable. Bill could benefit from a(n) ________.

Managers and You in the Workplace

Making Decisions

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Entrepreneurial Ventures

Designing Organizational Structure

Managing Human Resources

Creating and Managing Teams

Managing Communication

Understanding and Managing Individual Behavior

Motivating Employees

Being an Effective Leader

Filters