Question 1

Which one of the following is an advantage of using statistical reports as the source of information?

Accepted Answer

A)  Statistical reports can be used to obtain firsthand knowledge. 
B)  Unfiltered information can be obtained using statistical reports. 
C)  Statistical reports are effective for showing relationships. 
D)  Statistical reports provide unbiased information. 
A)  Statistical reports can be used to obtain firsthand knowledge. 
B)  Unfiltered information can be obtained using statistical reports. 
C)  Statistical reports are effective for showing relationships. 
D)  Statistical reports provide unbiased information.

Question 2

The launch went off without a hitch but the space capsule directed toward Neptune has veered off course. NASA sends signals to change the direction of flight to get it back on track. NASA is using ________ control.

Accepted Answer

A)  feedback 
B)  concurrent 
C)  preventive 
D)  feedforward 
A)  feedback 
B)  concurrent 
C)  preventive 
D)  feedforward

Question 3

Managers could choose to do nothing when ________.

Accepted Answer

A)  an employee fails to attain the standard because of internal problems 
B)  the difference between actual performance and standard performance is low and acceptable 
C)  performance standards are acceptable, though the employees have not attained it 
D)  the variance observed from the expected performance is caused due to unrealistic standards 
A)  an employee fails to attain the standard because of internal problems 
B)  the difference between actual performance and standard performance is low and acceptable 
C)  performance standards are acceptable, though the employees have not attained it 
D)  the variance observed from the expected performance is caused due to unrealistic standards

Question 4

If the variance between the standard and the actual result is in the organization's favor, managers do not need to do anything.

Accepted Answer

A) True 
 B)False

Question 5

Devon interacts directly with the employees in the work area to identify problem areas. He works with various departments to obtain a holistic idea of the business. This type of direct supervision is an example of ________ control.

Accepted Answer

A)  proactive 
B)  preventive 
C)  direct supervision 
D)  feedback 
A)  proactive 
B)  preventive 
C)  direct supervision 
D)  feedback

Question 6

Embezzlement and fraudulent filing of expenses are examples of employee theft.

Accepted Answer

A) True 
 B)False

Question 7

Using corporate hotlines or other mechanisms for reporting and investigating workplace violence is an example of feedback control.

Accepted Answer

A) True 
 B)False

Question 8

The service profit chain is the service sequence from employees to customers to profit. According to this concept, the company's strategy and service delivery system determines ________.

Accepted Answer

A)  the skill development of employees 
B)  how the firm performs in the short run 
C)  the employee satisfaction in the company 
D)  how employees serve customers 
A)  the skill development of employees 
B)  how the firm performs in the short run 
C)  the employee satisfaction in the company 
D)  how employees serve customers

Question 9

Which one of the following best fits the definition of organizational performance which managers should control?

Accepted Answer

A)  Mr. B's Pizzeria sold an average of 18 pizzas per hour on Saturday night. 
B)  The customer ordered the Victorian Rose interior décor. 
C)  Colin arrived 15 minutes early for his shift. 
D)  The shipment of parts arrived two days late. 
A)  Mr. B's Pizzeria sold an average of 18 pizzas per hour on Saturday night. 
B)  The customer ordered the Victorian Rose interior décor. 
C)  Colin arrived 15 minutes early for his shift. 
D)  The shipment of parts arrived two days late.

Question 10

Activity ratios measure an organization's ability to meet its current debt obligations.

Accepted Answer

A) True 
 B)False

Question 11

The operations manager suggests a hike in the prices to improve productivity. However, the marketing manager rules this option out. What could be the possible reason for this?

Accepted Answer

A)  Product prices are not related to organizational productivity. 
B)  Selling price is negatively correlated to organizational productivity. 
C)  The industry is characterized by intense competition. 
D)  Such an action would lead to reduced employee satisfaction. 
A)  Product prices are not related to organizational productivity. 
B)  Selling price is negatively correlated to organizational productivity. 
C)  The industry is characterized by intense competition. 
D)  Such an action would lead to reduced employee satisfaction.

Question 12

Explain the importance of delivering employee performance feedback including the use of disciplinary action.

Accepted Answer

Managers must assure that employees' wor

Question 13

Deviations that exceed the acceptable range of variation become significant and need a manager's attention.

Accepted Answer

A) True 
 B)False

Question 14

Filing of fraudulent expense reports is an example of ________.

Accepted Answer

A)  employee theft 
B)  workplace piracy 
C)  workplace violence 
D)  privacy intrusion 
A)  employee theft 
B)  workplace piracy 
C)  workplace violence 
D)  privacy intrusion

Question 15

Clinical psychologists suggest that employee theft ________.

Accepted Answer

A)  occurs primarily when there are poor management-labor relations 
B)  is a symptom of poor planning and management control 
C)  happens because people find ways to rationalize this behavior as correct 
D)  reflects deep cultural problems in the society 
A)  occurs primarily when there are poor management-labor relations 
B)  is a symptom of poor planning and management control 
C)  happens because people find ways to rationalize this behavior as correct 
D)  reflects deep cultural problems in the society

Question 16

Managers should use subjective measures when ________.

Accepted Answer

A)  work activities cannot be expressed in quantifiable terms 
B)  work activities are critical to the organization 
C)  organizational processes and activities are complex 
D)  employee attitudes are at stake 
A)  work activities cannot be expressed in quantifiable terms 
B)  work activities are critical to the organization 
C)  organizational processes and activities are complex 
D)  employee attitudes are at stake

Question 17

Organizational ________ is a measure of how appropriate organizational goals are and how well an organization is achieving those goals.

Accepted Answer

A)  productivity 
B)  effectiveness 
C)  efficiency 
D)  yield 
A)  productivity 
B)  effectiveness 
C)  efficiency 
D)  yield

Question 18

________ is the search for the best practices among competitors or non-competitors that lead to their superior performance.

Accepted Answer

A)  Factor analysis 
B)  Total quality management 
C)  Market positioning 
D)  Benchmarking 
A)  Factor analysis 
B)  Total quality management 
C)  Market positioning 
D)  Benchmarking

Question 19

Feedforward control takes place while a work activity is in progress.

Accepted Answer

A) True 
 B)False

Question 20

It has been suggested that the concept of "The customer is Number One" is incorrect and should be replaced with "Our employees are Number One." The logic behind this suggestion is that when employees are treated well, they will treat the customers well, thereby strengthening the ________.

Accepted Answer

A)  company's financial outlook 
B)  labor-management relationship 
C)  service profit chain 
D)  productivity ratio 
A)  company's financial outlook 
B)  labor-management relationship 
C)  service profit chain 
D)  productivity ratio

Which one of the following is an advantage of using statistical reports as the source of information?

The launch went off without a hitch but the space capsule directed toward Neptune has veered off course. NASA sends signals to change the direction of flight to get it back on track. NASA is using ________ control.

Managers could choose to do nothing when ________.

If the variance between the standard and the actual result is in the organization's favor, managers do not need to do anything.

Devon interacts directly with the employees in the work area to identify problem areas. He works with various departments to obtain a holistic idea of the business. This type of direct supervision is an example of ________ control.

Embezzlement and fraudulent filing of expenses are examples of employee theft.

Using corporate hotlines or other mechanisms for reporting and investigating workplace violence is an example of feedback control.

The service profit chain is the service sequence from employees to customers to profit. According to this concept, the company's strategy and service delivery system determines ________.

Which one of the following best fits the definition of organizational performance which managers should control?

Activity ratios measure an organization's ability to meet its current debt obligations.

The operations manager suggests a hike in the prices to improve productivity. However, the marketing manager rules this option out. What could be the possible reason for this?

Explain the importance of delivering employee performance feedback including the use of disciplinary action.

Deviations that exceed the acceptable range of variation become significant and need a manager's attention.

Filing of fraudulent expense reports is an example of ________.

Clinical psychologists suggest that employee theft ________.

Managers should use subjective measures when ________.

Organizational ________ is a measure of how appropriate organizational goals are and how well an organization is achieving those goals.

________ is the search for the best practices among competitors or non-competitors that lead to their superior performance.

Feedforward control takes place while a work activity is in progress.

It has been suggested that the concept of "The customer is Number One" is incorrect and should be replaced with "Our employees are Number One." The logic behind this suggestion is that when employees are treated well, they will treat the customers well, thereby strengthening the ________.

Managers and You in the Workplace

Making Decisions

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Entrepreneurial Ventures

Designing Organizational Structure

Managing Human Resources

Creating and Managing Teams

Managing Communication

Understanding and Managing Individual Behavior

Motivating Employees

Being an Effective Leader

Filters

Exam 18: Monitoring and Controlling

Which one of the following is an advantage of using statistical reports as the source of information?

The launch went off without a hitch but the space capsule directed toward Neptune has veered off course. NASA sends signals to change the direction of flight to get it back on track. NASA is using ________ control.

Managers could choose to do nothing when ________.

If the variance between the standard and the actual result is in the organization's favor, managers do not need to do anything.

Devon interacts directly with the employees in the work area to identify problem areas. He works with various departments to obtain a holistic idea of the business. This type of direct supervision is an example of ________ control.

Embezzlement and fraudulent filing of expenses are examples of employee theft.

Using corporate hotlines or other mechanisms for reporting and investigating workplace violence is an example of feedback control.

The service profit chain is the service sequence from employees to customers to profit. According to this concept, the company's strategy and service delivery system determines ________.

Which one of the following best fits the definition of organizational performance which managers should control?

Activity ratios measure an organization's ability to meet its current debt obligations.

The operations manager suggests a hike in the prices to improve productivity. However, the marketing manager rules this option out. What could be the possible reason for this?

Explain the importance of delivering employee performance feedback including the use of disciplinary action.

Deviations that exceed the acceptable range of variation become significant and need a manager's attention.

Filing of fraudulent expense reports is an example of ________.

Clinical psychologists suggest that employee theft ________.

Managers should use subjective measures when ________.

Organizational ________ is a measure of how appropriate organizational goals are and how well an organization is achieving those goals.

________ is the search for the best practices among competitors or non-competitors that lead to their superior performance.

Feedforward control takes place while a work activity is in progress.

It has been suggested that the concept of "The customer is Number One" is incorrect and should be replaced with "Our employees are Number One." The logic behind this suggestion is that when employees are treated well, they will treat the customers well, thereby strengthening the ________.

Managers and You in the Workplace

Making Decisions

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Entrepreneurial Ventures

Designing Organizational Structure

Managing Human Resources

Creating and Managing Teams

Managing Communication

Understanding and Managing Individual Behavior

Motivating Employees

Being an Effective Leader

Filters