Question 1

Some control criteria, such as employee satisfaction, can be used for any management situation.

Accepted Answer

A) True 
 B)False

Question 2

Basic corrective action corrects problems at once to get performance back on track.

Accepted Answer

A) True 
 B)False

Question 3

Identify three feedback control measures which would reduce workplace violence.

Accepted Answer

The following could be used as feedback

Question 4

An organization hires additional personnel as soon as they get a major contract. The organization is using ________ control.

Accepted Answer

A)  feedforward 
B)  concurrent 
C)  feedback 
D)  management 
A)  feedforward 
B)  concurrent 
C)  feedback 
D)  management

Question 5

________ refers to the process of monitoring, comparing, and correcting work performance.

Accepted Answer

A)  Controlling 
B)  Checking 
C)  Measuring 
D)  Verifying 
A)  Controlling 
B)  Checking 
C)  Measuring 
D)  Verifying

Question 6

MegaMogul Mfg. was a very successful company about 50 years ago. Its managers still behave today as they did back then. They are rigid, aggressive and condescending in their communication. Their favorites are given the easiest assignments. No one is allowed to question them. This situation is ripe for ________.

Accepted Answer

A)  employee theft 
B)  employee fraud 
C)  a control system makeover 
D)  workplace violence 
A)  employee theft 
B)  employee fraud 
C)  a control system makeover 
D)  workplace violence

Question 7

The Sarbanes-Oxley Act called for ________.

Accepted Answer

A)  increased pollution control measures from the government 
B)  more disclosure and transparency of corporate financial information 
C)  limited accountability of directors and executives of corporations 
D)  more social contribution from companies in the United States 
A)  increased pollution control measures from the government 
B)  more disclosure and transparency of corporate financial information 
C)  limited accountability of directors and executives of corporations 
D)  more social contribution from companies in the United States

Question 8

Factors that have been found to be linked to workplace violence include ________.

Accepted Answer

A)  too much caffeine 
B)  employee stress 
C)  poor employee diet 
D)  poor personal hygiene 
A)  too much caffeine 
B)  employee stress 
C)  poor employee diet 
D)  poor personal hygiene

Question 9

Managers should not consider the standards when measuring the actual performance of employees.

Accepted Answer

A) True 
 B)False

Question 10

Managers should do nothing if the variance observed from the standard is acceptable.

Accepted Answer

A) True 
 B)False

Question 11

The management control that takes place while a work activity is in progress is known as ________ control.

Accepted Answer

A)  immediate 
B)  concurrent 
C)  feedback 
D)  consistent 
A)  immediate 
B)  concurrent 
C)  feedback 
D)  consistent

Question 12

The control process assumes that ________.

Accepted Answer

A)  feedback is the only way to improve performance 
B)  managers will be aware of the actions and activities of their employees 
C)  performance standards are already in place 
D)  employee monitoring costs are part and parcel of doing business 
A)  feedback is the only way to improve performance 
B)  managers will be aware of the actions and activities of their employees 
C)  performance standards are already in place 
D)  employee monitoring costs are part and parcel of doing business

Question 13

The Sarbanes-Oxley Act called for more disclosure and transparency of corporate financial information.

Accepted Answer

A) True 
 B)False

Question 14

The earthquake/tsunami which hit Japan in March of 2011 highlights the contemporary need to design organizational controls for ________.

Accepted Answer

A)  cross-cultural differences 
B)  global turmoil and disasters 
C)  workplace privacy 
D)  workplace safety 
A)  cross-cultural differences 
B)  global turmoil and disasters 
C)  workplace privacy 
D)  workplace safety

Question 15

Which one of the following is a feedforward control measure to prevent employee theft?

Accepted Answer

A)  employee assistance programs to help employees with behavioral problems 
B)  thorough investigation of the incident by an external agency 
C)  use of quick and decisive managerial intervention during the incident 
D)  open communication about incidents and what's being done 
A)  employee assistance programs to help employees with behavioral problems 
B)  thorough investigation of the incident by an external agency 
C)  use of quick and decisive managerial intervention during the incident 
D)  open communication about incidents and what's being done

Question 16

Andrew prefers to get his performance data in the form of charts and graphs. Andrew prefers ________.

Accepted Answer

A)  personal observations 
B)  statistical reports 
C)  oral reports 
D)  written reports 
A)  personal observations 
B)  statistical reports 
C)  oral reports 
D)  written reports

Question 17

The information provided by the customer who brings a product in for warranty work can be used for ________ control

Accepted Answer

A)  feedforward 
B)  concurrent 
C)  preventive 
D)  feedback 
A)  feedforward 
B)  concurrent 
C)  preventive 
D)  feedback

Question 18

For which of the following is a subjective measure most appropriate?

Accepted Answer

A)  level of satisfaction of patient care in a hospital 
B)  degree of improvement in closing sales in a real estate brokerage 
C)  quality of a water supply 
D)  reduction of waste in a manufacturing process 
A)  level of satisfaction of patient care in a hospital 
B)  degree of improvement in closing sales in a real estate brokerage 
C)  quality of a water supply 
D)  reduction of waste in a manufacturing process

Question 19

Managers tend to use more direct supervision and highly centralized decision making for control in less technologically advanced countries.

Accepted Answer

A) True 
 B)False

Question 20

Which one of the following sources provides information which is comprehensive, formal, and easy to file and retrieve?

Accepted Answer

A)  oral reports 
B)  personal observations 
C)  online reports 
D)  written reports 
A)  oral reports 
B)  personal observations 
C)  online reports 
D)  written reports

Some control criteria, such as employee satisfaction, can be used for any management situation.

Basic corrective action corrects problems at once to get performance back on track.

Identify three feedback control measures which would reduce workplace violence.

An organization hires additional personnel as soon as they get a major contract. The organization is using ________ control.

________ refers to the process of monitoring, comparing, and correcting work performance.

The Sarbanes-Oxley Act called for ________.

Factors that have been found to be linked to workplace violence include ________.

Managers should not consider the standards when measuring the actual performance of employees.

Managers should do nothing if the variance observed from the standard is acceptable.

The management control that takes place while a work activity is in progress is known as ________ control.

The control process assumes that ________.

The Sarbanes-Oxley Act called for more disclosure and transparency of corporate financial information.

The earthquake/tsunami which hit Japan in March of 2011 highlights the contemporary need to design organizational controls for ________.

Which one of the following is a feedforward control measure to prevent employee theft?

Andrew prefers to get his performance data in the form of charts and graphs. Andrew prefers ________.

The information provided by the customer who brings a product in for warranty work can be used for ________ control

For which of the following is a subjective measure most appropriate?

Managers tend to use more direct supervision and highly centralized decision making for control in less technologically advanced countries.

Which one of the following sources provides information which is comprehensive, formal, and easy to file and retrieve?

Managers and You in the Workplace

Making Decisions

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Entrepreneurial Ventures

Designing Organizational Structure

Managing Human Resources

Creating and Managing Teams

Managing Communication

Understanding and Managing Individual Behavior

Motivating Employees

Being an Effective Leader

Filters

Exam 18: Monitoring and Controlling

Some control criteria, such as employee satisfaction, can be used for any management situation.

Basic corrective action corrects problems at once to get performance back on track.

Identify three feedback control measures which would reduce workplace violence.

An organization hires additional personnel as soon as they get a major contract. The organization is using ________ control.

________ refers to the process of monitoring, comparing, and correcting work performance.

The Sarbanes-Oxley Act called for ________.

Factors that have been found to be linked to workplace violence include ________.

Managers should not consider the standards when measuring the actual performance of employees.

Managers should do nothing if the variance observed from the standard is acceptable.

The management control that takes place while a work activity is in progress is known as ________ control.

The control process assumes that ________.

The Sarbanes-Oxley Act called for more disclosure and transparency of corporate financial information.

The earthquake/tsunami which hit Japan in March of 2011 highlights the contemporary need to design organizational controls for ________.

Which one of the following is a feedforward control measure to prevent employee theft?

Andrew prefers to get his performance data in the form of charts and graphs. Andrew prefers ________.

The information provided by the customer who brings a product in for warranty work can be used for ________ control

For which of the following is a subjective measure most appropriate?

Managers tend to use more direct supervision and highly centralized decision making for control in less technologically advanced countries.

Which one of the following sources provides information which is comprehensive, formal, and easy to file and retrieve?

Managers and You in the Workplace

Making Decisions

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Entrepreneurial Ventures

Designing Organizational Structure

Managing Human Resources

Creating and Managing Teams

Managing Communication

Understanding and Managing Individual Behavior

Motivating Employees

Being an Effective Leader

Filters