Question 1

What is the connection between managers and customers?

Accepted Answer

A)  Today, managers are expected to interact regularly with customers. 
B)  Managers in service industries are expected to deliver customer service. but managers in manufacturing are not. 
C)  Managers must create a customer-responsive organization in order to survive successfully in today's environment. 
D)  There is no connection between managers and customers. 
A)  Today, managers are expected to interact regularly with customers. 
B)  Managers in service industries are expected to deliver customer service. but managers in manufacturing are not. 
C)  Managers must create a customer-responsive organization in order to survive successfully in today's environment. 
D)  There is no connection between managers and customers.

Question 2

List at least five rewards and five challenges of being a manager.

Accepted Answer

Rewards of Being a Manager:
a. Managers

Question 3

The universality of management means that ________.

Accepted Answer

A)  all managers in all organizations perform the four management functions 
B)  all managers in all organizations perform the same quantity of managerial functions 
C)  all managers in all organizations perform managerial functions in similar ways 
D)  any manager can work in any organization and perform any management function 
A)  all managers in all organizations perform the four management functions 
B)  all managers in all organizations perform the same quantity of managerial functions 
C)  all managers in all organizations perform managerial functions in similar ways 
D)  any manager can work in any organization and perform any management function

Question 4

In a short essay, describe the importance of customers to the manager's job.

Accepted Answer

Organizations need customers. Without th

Question 5

A ________ is an example of a first-line manager.

Accepted Answer

A)  division manager 
B)  store manager 
C)  regional manager 
D)  shift manager 
A)  division manager 
B)  store manager 
C)  regional manager 
D)  shift manager

Question 6

Select three of the focuses of today's managers and discuss its importance to the success of business.

Accepted Answer

Students' answers will vary.
a. Customer

Question 7

Determining who reports to whom is part of the planning function of management.

Accepted Answer

A) True 
 B)False

Question 8

As part of Dave's controlling function of management, he must monitor and evaluate performance.

Accepted Answer

A) True 
 B)False

Question 9

Management is universally needed in all organizations.

Accepted Answer

A) True 
 B)False

Question 10

Briefly discuss the difference between efficiency and effectiveness.

Accepted Answer

a. Efficiency refers to getting the most

Question 11

________ have titles such as executive vice president, chief operating officer, and chief executive officer.

Accepted Answer

A)  Supervisors 
B)  Middle managers 
C)  First-line managers 
D)  Top managers 
A)  Supervisors 
B)  Middle managers 
C)  First-line managers 
D)  Top managers

Question 12

When Gavin decides how many units of output his employees should produce, he is performing which of the following management functions?

Accepted Answer

A)  controlling 
B)  leading 
C)  planning 
D)  organizing 
A)  controlling 
B)  leading 
C)  planning 
D)  organizing

Question 13

One of Calvin's employees is having problems with a production machine so Calvin helps him troubleshoot the problem. Calvin is using his ________ skills.

Accepted Answer

A)  negotiator 
B)  technical 
C)  interpersonal 
D)  conceptual 
A)  negotiator 
B)  technical 
C)  interpersonal 
D)  conceptual

Question 14

When the mayor officiates at the ribbon-cutting ceremony for the new bridge, he is performing one of Mintzberg's ________ roles.

Accepted Answer

A)  interpersonal 
B)  informational 
C)  decisional 
D)  organizing 
A)  interpersonal 
B)  informational 
C)  decisional 
D)  organizing

Question 15

From a business perspective, a company's ability to achieve its business goals and increase long-term shareholder value by integrating economic, environmental, and social opportunities into its business strategies is known as ________.

Accepted Answer

A)  accountability 
B)  universality 
C)  equitability 
D)  sustainability 
A)  accountability 
B)  universality 
C)  equitability 
D)  sustainability

Question 16

A manager must coordinate and oversee the work of other people so that organizational goals can be accomplished.

Accepted Answer

A) True 
 B)False

Question 17

Middle managers are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization.

Accepted Answer

A) True 
 B)False

Question 18

When Michael meets with the human resources manager to discuss a complaint filed by one of the employees in the production department, he requires which of the following managerial skills?

Accepted Answer

A)  conceptual skills 
B)  interpersonal skills 
C)  negotiator skills 
D)  disturbance handler skills 
A)  conceptual skills 
B)  interpersonal skills 
C)  negotiator skills 
D)  disturbance handler skills

Question 19

Today, the basic management functions include ________.

Accepted Answer

A)  planning, organizing, commanding, and coordinating 
B)  planning, organizing, coordinating, and controlling 
C)  planning, organizing, directing, and controlling 
D)  planning, organizing, leading, and controlling 
A)  planning, organizing, commanding, and coordinating 
B)  planning, organizing, coordinating, and controlling 
C)  planning, organizing, directing, and controlling 
D)  planning, organizing, leading, and controlling

Question 20

Blue Fin and ChrisCraft, two boat manufacturers, have merged. Top managers now must decide how the work will be divided and who will do what work. Such an arrangement makes up a(n) ________.

Accepted Answer

A)  strategic partnership 
B)  coalition 
C)  organization 
D)  affinity group 
A)  strategic partnership 
B)  coalition 
C)  organization 
D)  affinity group

What is the connection between managers and customers?

List at least five rewards and five challenges of being a manager.

The universality of management means that ________.

In a short essay, describe the importance of customers to the manager's job.

A ________ is an example of a first-line manager.

Select three of the focuses of today's managers and discuss its importance to the success of business.

Determining who reports to whom is part of the planning function of management.

As part of Dave's controlling function of management, he must monitor and evaluate performance.

Management is universally needed in all organizations.

Briefly discuss the difference between efficiency and effectiveness.

________ have titles such as executive vice president, chief operating officer, and chief executive officer.

When Gavin decides how many units of output his employees should produce, he is performing which of the following management functions?

One of Calvin's employees is having problems with a production machine so Calvin helps him troubleshoot the problem. Calvin is using his ________ skills.

When the mayor officiates at the ribbon-cutting ceremony for the new bridge, he is performing one of Mintzberg's ________ roles.

From a business perspective, a company's ability to achieve its business goals and increase long-term shareholder value by integrating economic, environmental, and social opportunities into its business strategies is known as ________.

A manager must coordinate and oversee the work of other people so that organizational goals can be accomplished.

Middle managers are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization.

When Michael meets with the human resources manager to discuss a complaint filed by one of the employees in the production department, he requires which of the following managerial skills?

Today, the basic management functions include ________.

Blue Fin and ChrisCraft, two boat manufacturers, have merged. Top managers now must decide how the work will be divided and who will do what work. Such an arrangement makes up a(n) ________.

Making Decisions

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Entrepreneurial Ventures

Designing Organizational Structure

Managing Human Resources

Creating and Managing Teams

Managing Communication

Understanding and Managing Individual Behavior

Motivating Employees

Being an Effective Leader

Monitoring and Controlling

Filters

Exam 1: Managers and You in the Workplace

What is the connection between managers and customers?

List at least five rewards and five challenges of being a manager.

The universality of management means that ________.

In a short essay, describe the importance of customers to the manager's job.

A ________ is an example of a first-line manager.

Select three of the focuses of today's managers and discuss its importance to the success of business.

Determining who reports to whom is part of the planning function of management.

As part of Dave's controlling function of management, he must monitor and evaluate performance.

Management is universally needed in all organizations.

Briefly discuss the difference between efficiency and effectiveness.

________ have titles such as executive vice president, chief operating officer, and chief executive officer.

When Gavin decides how many units of output his employees should produce, he is performing which of the following management functions?

One of Calvin's employees is having problems with a production machine so Calvin helps him troubleshoot the problem. Calvin is using his ________ skills.

When the mayor officiates at the ribbon-cutting ceremony for the new bridge, he is performing one of Mintzberg's ________ roles.

From a business perspective, a company's ability to achieve its business goals and increase long-term shareholder value by integrating economic, environmental, and social opportunities into its business strategies is known as ________.

A manager must coordinate and oversee the work of other people so that organizational goals can be accomplished.

Middle managers are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization.

When Michael meets with the human resources manager to discuss a complaint filed by one of the employees in the production department, he requires which of the following managerial skills?

Today, the basic management functions include ________.

Blue Fin and ChrisCraft, two boat manufacturers, have merged. Top managers now must decide how the work will be divided and who will do what work. Such an arrangement makes up a(n) ________.

Making Decisions

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Entrepreneurial Ventures

Designing Organizational Structure

Managing Human Resources

Creating and Managing Teams

Managing Communication

Understanding and Managing Individual Behavior

Motivating Employees

Being an Effective Leader

Monitoring and Controlling

Filters