Exam 1: Managers and You in the Workplace

________ skills tend to be more important for first-line managers since they manage employees who produce the organization's product or service the organization's customers.

The ________ roles involve collecting, receiving, and disseminating information, according to Mintzberg's managerial roles.

Describe and provide examples of first-line, middle, and top managers.

A manager's job is all about personal achievement.

Kelly, a production supervisor, is responsible for ten employees who assemble components into a finished product. Kelly is a ________.

According to Mintzberg, the leader role is more important for higher-level managers because they have responsibility for more of the organization.

According to Mintzberg's managerial roles, the ________ roles are ones that involve people and other duties that are ceremonial and symbolic in nature.

Conceptual skills are less important to top managers.

When Sam Walton visited his Walmart stores, he would often lead the employees in cheers and give inspiring speeches. Sam knew the importance of ________ skills.

Increased accountability of employees is typically caused by ________.

Kenneth is a vice president of operations. His position would be regarded as a ________.

Because of the advances in social media and the extensive use of technology in business communications, social skills have diminished in importance in the workplace.

Technical skills include ________.

If your team quickly painted the wall but discovered afterward it was the wrong wall, your team would be ________.

When Paul manages the employees who produce the product, he is utilizing his ________.

A portion of a manager's job, especially at lower organizational levels, may entail duties that are often more clerical than managerial.

If Fiona accomplishes her projects with high-quality results, but takes more time than other managers in the process, as a manager she is ________.

Which one of the following is an example of an efficient manufacturing technique?

One of the most difficult aspects of the increasing use of technology in the workplace has been to make employees comfortable around robots.

The CEO of MindWerks must understand the industry in which his business competes, the future of that industry, and the competition. This requires strong ________ skills.