Exam 10: Human Resources,job Design,and Work Measurement

Sample observations of a claims processor made over a 160-hour work month reveal that the worker produced a total of 384 completed claims forms.The performance rating was 80%.The worker was idle 20% of the time (so that idle time should be subtracted from the total time when computing the average observed time).The allowance factor is 8%.What is the standard time per unit?

An advantage of work sampling is that it completely breaks down work elements.

Flow diagrams are used to analyse

A worker completed a job 10 times during a period in which a normal,trained employee completed the task 8 times.What is the worker's performance rating?

List the eight steps used to develop a time study-based labour standard.

In time studies,average observed time for an element is

Labour standards based on historical experience are the preferred method of choice.

Ergonomics is not concerned with

Methods analysis employs which of the following charts in its analysis of the movement of workers and materials?

How might ergonomics be used to help design an employee workstation?

The allowances that convert normal time to standard time have three components: personal time allowances,delay allowances,and fatigue allowances.

Ergonomics is a branch of economics that deals with costs of scheduling workers.

________ is a means of determining staffing policies dealing with employment stability and work schedules.

UPS may run the "tightest ship in the shipping business," but they got that high level of efficiency without time standards,because their contract with the Teamsters Union forbids them.

Among the advantages of predetermined time standards are all of the following except

Which of the following is true regarding work sampling?

________ means a job that is not only reasonably safe and for which the pay is equitable,but which also achieves an appropriate level of both physical and psychological requirements.

Describe how supervisors might need to change their roles after organizing self-directed teams.

Equitable pay alone cannot achieve a reasonable quality of work life in an organization.

Work sampling estimates the percent of time that a worker spends on various tasks.