Question 1

What is a knowledge society?

Accepted Answer

A knowledge society is one in which much of the labour force has migrated from manual work to work based on knowledge.

Question 2

One reason to study operations management is to learn how people organize themselves for productive enterprise.

Accepted Answer

A) True 
 B)False  True

Question 3

The Ten Critical Decisions of Operations Management include

Accepted Answer

A) finance/accounting. 
B) advertising. 
C) process and capacity design. 
D) pricing. 
E) employee benefits. 
A) finance/accounting. 
B) advertising. 
C) process and capacity design. 
D) pricing. 
E) employee benefits. C

Question 4

Starbucks stopped requiring signatures on credit-card purchases under $25 in an attempt to reduce ________.

Accepted Answer

transactio

Question 5

When a tangible product is not included in a service,such as with counseling,it is called a ________.

Accepted Answer

The answer of When a tangible product is not included...

Question 6

Which of the following pioneers was not making a professional impact during the Scientific Management Era?

Accepted Answer

A) Frank Gilbreth 
B) W.Edwards Deming 
C) Henry L.Gantt 
D) Lillian Gilbreth 
E) Frederick W.Taylor 
A) Frank Gilbreth 
B) W.Edwards Deming 
C) Henry L.Gantt 
D) Lillian Gilbreth 
E) Frederick W.Taylor

Question 7

Which of the following are the primary functions of all organizations?

Accepted Answer

A) production/operations,marketing,and human resources 
B) marketing,human resources,and finance/accounting 
C) sales,quality control,and production/operations, 
D) marketing,production/operations,and finance/accounting 
E) research and development,finance/accounting,and purchasing 
A) production/operations,marketing,and human resources 
B) marketing,human resources,and finance/accounting 
C) sales,quality control,and production/operations, 
D) marketing,production/operations,and finance/accounting 
E) research and development,finance/accounting,and purchasing

Question 8

Manufacturing now constitutes the largest economic sector in postindustrial societies.

Accepted Answer

A) True 
 B)False

Question 9

The field of operations management is shaped by advances in which of the following fields?

Accepted Answer

A) chemistry and physics 
B) industrial engineering and management science 
C) biology and anatomy 
D) information technology 
E) all of the above 
A) chemistry and physics 
B) industrial engineering and management science 
C) biology and anatomy 
D) information technology 
E) all of the above

Question 10

New trends in operations management include

Accepted Answer

A) global focus. 
B) mass customization. 
C) empowered employees. 
D) rapid product development. 
E) All of the above are new trends in operations management. 
A) global focus. 
B) mass customization. 
C) empowered employees. 
D) rapid product development. 
E) All of the above are new trends in operations management.

Question 11

Which of the following is not one of the Ten Critical Decisions of Operations Management?

Accepted Answer

A) location strategy 
B) human resources and job design 
C) managing quality 
D) design of goods and services 
E) determining the financial leverage position 
A) location strategy 
B) human resources and job design 
C) managing quality 
D) design of goods and services 
E) determining the financial leverage position

Question 12

Which of the following statements about trends in operations management is false?

Accepted Answer

A) Job specialization is giving way to empowered employees. 
B) Local or national focus is giving way to global focus. 
C) Environmentally-sensitive production is giving way to low-cost focus. 
D) Rapid product development is partly the result of shorter product cycles. 
E) Large batch shipments are being replaced by just-in-time. 
A) Job specialization is giving way to empowered employees. 
B) Local or national focus is giving way to global focus. 
C) Environmentally-sensitive production is giving way to low-cost focus. 
D) Rapid product development is partly the result of shorter product cycles. 
E) Large batch shipments are being replaced by just-in-time.

Question 13

Gibson Valves produces cast bronze valves on an assembly line,currently producing 1600 valves each 8-hour shift.If the productivity is increased by 10%,it would then be

Accepted Answer

A) 180 valves/hr. 
B) 200 valves/hr. 
C) 220 valves/hr. 
D) 880 valves/hr. 
E) 1760 valves/hr. 
A) 180 valves/hr. 
B) 200 valves/hr. 
C) 220 valves/hr. 
D) 880 valves/hr. 
E) 1760 valves/hr.

Question 14

Which of the following is not a typical service attribute?

Accepted Answer

A) intangible product 
B) easy to store 
C) customer interaction is high 
D) simultaneous production and consumption 
E) difficult to resell 
A) intangible product 
B) easy to store 
C) customer interaction is high 
D) simultaneous production and consumption 
E) difficult to resell

Question 15

The marketing function's main concern is with

Accepted Answer

A) producing goods or providing services. 
B) procuring materials,supplies,and equipment. 
C) building and maintaining a positive image. 
D) generating the demand for the organization's products or services. 
E) securing monetary resources. 
A) producing goods or providing services. 
B) procuring materials,supplies,and equipment. 
C) building and maintaining a positive image. 
D) generating the demand for the organization's products or services. 
E) securing monetary resources.

Question 16

________ is the set of activities that transforms inputs into goods and services.

Accepted Answer

Operations

Question 17

Gibson Valves produces cast bronze valves on an assembly line.If 1600 valves are produced in an 8-hour shift,the productivity of the line is

Accepted Answer

A) 2 valves/hr. 
B) 40 valves/hr. 
C) 80 valves/hr. 
D) 200 valves/hr. 
E) 1600 valves/hr. 
A) 2 valves/hr. 
B) 40 valves/hr. 
C) 80 valves/hr. 
D) 200 valves/hr. 
E) 1600 valves/hr.

Question 18

What are some of the ethical and social challenges faced by operations managers?

Accepted Answer

Efficiently developing and pro

Question 19

Which of the following statements is true?

Accepted Answer

A) The person most responsible for initiating the use of interchangeable parts in manufacturing was Eli Whitney. 
B) The origins of management by exception are generally credited to Frederick W.Taylor. 
C) The person most responsible for initiating the use of interchangeable parts in manufacturing was Walter Shewhart. 
D) The origins of the scientific management movement are generally credited to Henry Ford. 
E) The person most responsible for initiating the use of interchangeable parts in manufacturing was Henry Ford. 
A) The person most responsible for initiating the use of interchangeable parts in manufacturing was Eli Whitney. 
B) The origins of management by exception are generally credited to Frederick W.Taylor. 
C) The person most responsible for initiating the use of interchangeable parts in manufacturing was Walter Shewhart. 
D) The origins of the scientific management movement are generally credited to Henry Ford. 
E) The person most responsible for initiating the use of interchangeable parts in manufacturing was Henry Ford.

Question 20

A cleaning company uses $10 of chemicals,$40 of labour,and $5 of misc.expenses for each house it cleans.After some quality complaints,the company has decided to increase its use of chemicals by 50%.By what % has multifactor productivity fallen?

Accepted Answer

A) 0% 
B) 8.3% 
C) 25% 
D) 50% 
E) 0.83% 
A) 0% 
B) 8.3% 
C) 25% 
D) 50% 
E) 0.83%

Exam 1: Operations and Productivity

What is a knowledge society?

One reason to study operations management is to learn how people organize themselves for productive enterprise.

The Ten Critical Decisions of Operations Management include

Starbucks stopped requiring signatures on credit-card purchases under $25 in an attempt to reduce ________.

When a tangible product is not included in a service,such as with counseling,it is called a ________.

Which of the following pioneers was not making a professional impact during the Scientific Management Era?

Which of the following are the primary functions of all organizations?

Manufacturing now constitutes the largest economic sector in postindustrial societies.

The field of operations management is shaped by advances in which of the following fields?

New trends in operations management include

Which of the following is not one of the Ten Critical Decisions of Operations Management?

Which of the following statements about trends in operations management is false?

Gibson Valves produces cast bronze valves on an assembly line,currently producing 1600 valves each 8-hour shift.If the productivity is increased by 10%,it would then be

Which of the following is not a typical service attribute?

The marketing function's main concern is with

________ is the set of activities that transforms inputs into goods and services.

Gibson Valves produces cast bronze valves on an assembly line.If 1600 valves are produced in an 8-hour shift,the productivity of the line is

What are some of the ethical and social challenges faced by operations managers?

Which of the following statements is true?

A cleaning company uses $10 of chemicals,$40 of labour,and $5 of misc.expenses for each house it cleans.After some quality complaints,the company has decided to increase its use of chemicals by 50%.By what % has multifactor productivity fallen?

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Statistical Process Control

Process Strategy and Sustainability

Capacity and Constraint Management

Location Strategies

Layout Strategies

Human Resources,job Design,and Work Measurement

Supply-Chain Management

Outsourcing As a Supply-Chain Strategy

Inventory Management

Aggregate Planning

Material Requirements Planning Mrpand Erp

Short-Term Scheduling

Jit and Lean Operations

Maintenance and Reliability

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters