Question 1

Three types of processes are

Accepted Answer

A) goods,services,and hybrids. 
B) manual,automated,and service. 
C) process focus,repetitive focus,and product focus. 
D) modular,continuous,and technological. 
E) input,transformation,and output. 
A) goods,services,and hybrids. 
B) manual,automated,and service. 
C) process focus,repetitive focus,and product focus. 
D) modular,continuous,and technological. 
E) input,transformation,and output. C

Question 2

Explain,in your own words,what a flexible manufacturing system is.List the benefits of flexible manufacturing systems.

Accepted Answer

An FMS is a system using an automated work cell controlled by electronic signals from a common centralized computer facility.Benefits of an FMS include improved capital utilization,low direct labor cost,reduced inventory,and consistent quality.

Question 3

One use of camera-and-computer-based vision systems is to replace humans doing tedious and error-prone visual inspection activities.

Accepted Answer

A) True 
 B)False  True

Question 4

In an affluent society,how do we produce a wide number of options for products at low cost?

Accepted Answer

In an affluent society we produce a wide

Question 5

Flexible manufacturing systems,because of easily changed control programs,are able to perform such tasks as manufacturing one-of-a-kind parts economically.

Accepted Answer

A) True 
 B)False

Question 6

Harley-Davidson,because it has so many possible combinations of products,utilizes the process strategy of mass customization.

Accepted Answer

A) True 
 B)False

Question 7

The process strategy that is organized around processes to facilitate low-volume,high-variety processes is called a(n)________.

Accepted Answer

The answer of The process strategy that is organized around...

Question 8

Service blueprinting is a process analysis technique that focuses on the customer and the provider's interaction with the customer.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following statements is not true process redesign?

Accepted Answer

A) it is the fundamental rethinking of business processes 
B) it can focus on any process 
C) it tries to bring about dramatic improvements in performance 
D) it focuses on activities that cross functional lines 
E) it applies to a few and specific processes 
A) it is the fundamental rethinking of business processes 
B) it can focus on any process 
C) it tries to bring about dramatic improvements in performance 
D) it focuses on activities that cross functional lines 
E) it applies to a few and specific processes

Question 10

The textbook described four basic process models,and hinted that there are others.Construct an example of a hybrid process.Can this process be applied in any well-known organization? How common do you think hybrid processes are?

Accepted Answer

Most students will graft elements of pro

Question 11

Which of the following is not true about Value Stream Mapping?

Accepted Answer

A) It is a variation on time function mapping. 
B) It examines the supply chain to determine where value is added. 
C) It extends time function mapping back to the supplier. 
D) It starts with the customer and works backwards. 
E) It starts with the supplier. 
A) It is a variation on time function mapping. 
B) It examines the supply chain to determine where value is added. 
C) It extends time function mapping back to the supplier. 
D) It starts with the customer and works backwards. 
E) It starts with the supplier.

Question 12

Activity times should not be included in a service blueprint.

Accepted Answer

A) True 
 B)False

Question 13

How are modules useful in manufacturing processes?

Accepted Answer

Modules are parts or component

Question 14

Which of the following is true regarding opportunities to improve service processes?

Accepted Answer

A) Automation can do little to improve service processes,because services are so personal. 
B) Layout is of little consequence,since services seldom use an assembly line. 
C) If a work force is strongly committed it need not be cross-trained. 
D) If a work force is strongly committed it need not be flexible. 
E) None of the above are true. 
A) Automation can do little to improve service processes,because services are so personal. 
B) Layout is of little consequence,since services seldom use an assembly line. 
C) If a work force is strongly committed it need not be cross-trained. 
D) If a work force is strongly committed it need not be flexible. 
E) None of the above are true.

Question 15

________ is a process analysis technique that focuses on the customer and the producer's interaction with the customer.

Accepted Answer

Service bl

Question 16

Computer-integrated manufacturing (CIM)includes manufacturing systems that have

Accepted Answer

A) computer-aided design,a flexible manufacturing system,inventory control,warehousing and shipping integrated. 
B) transaction processing,management information systems,and decision support systems integrated. 
C) automated guided vehicles,robots,and process control. 
D) robots,automated guided vehicles,and transfer equipment. 
E) process control,robots,and decision support systems. 
A) computer-aided design,a flexible manufacturing system,inventory control,warehousing and shipping integrated. 
B) transaction processing,management information systems,and decision support systems integrated. 
C) automated guided vehicles,robots,and process control. 
D) robots,automated guided vehicles,and transfer equipment. 
E) process control,robots,and decision support systems.

Question 17

Production technology has had a major impact on services,but as yet there has been little reduction in service labor requirements.

Accepted Answer

A) True 
 B)False

Question 18

Brandon's computer shop is considering two different configuration options.The first one is to have each computer built by the sales associates when they have free time.The second option is to hire a dedicated assembly technician.Option A has variable costs of $50 per computer and no fixed costs.Option B has a fixed cost of $1,000 but variable costs of only $5 per computer.What is the cross-over point?

Accepted Answer

50X = 1000 + 5X,X(cr

Question 19

Which of the following company(ies)use a mass customization approach?

Accepted Answer

A) Dell and Arnold Palmer Hospital 
B) Align Technology 
C) Frito-Lay 
D) Arnold Palmer Hospital and Frito-Lay 
E) Dell and Align Technology 
A) Dell and Arnold Palmer Hospital 
B) Align Technology 
C) Frito-Lay 
D) Arnold Palmer Hospital and Frito-Lay 
E) Dell and Align Technology

Question 20

Which of the following technologies would enable a cashier to scan the entire contents of a shopping cart in seconds?

Accepted Answer

A) ASRS 
B) AGV 
C) CAD/CAM 
D) RFID 
E) FMS 
A) ASRS 
B) AGV 
C) CAD/CAM 
D) RFID 
E) FMS

Exam 7: Process Strategy and Sustainability

Three types of processes are

Explain,in your own words,what a flexible manufacturing system is.List the benefits of flexible manufacturing systems.

One use of camera-and-computer-based vision systems is to replace humans doing tedious and error-prone visual inspection activities.

In an affluent society,how do we produce a wide number of options for products at low cost?

Flexible manufacturing systems,because of easily changed control programs,are able to perform such tasks as manufacturing one-of-a-kind parts economically.

Harley-Davidson,because it has so many possible combinations of products,utilizes the process strategy of mass customization.

The process strategy that is organized around processes to facilitate low-volume,high-variety processes is called a(n)________.

Service blueprinting is a process analysis technique that focuses on the customer and the provider's interaction with the customer.

Which of the following statements is not true process redesign?

The textbook described four basic process models,and hinted that there are others.Construct an example of a hybrid process.Can this process be applied in any well-known organization? How common do you think hybrid processes are?

Which of the following is not true about Value Stream Mapping?

Activity times should not be included in a service blueprint.

How are modules useful in manufacturing processes?

Which of the following is true regarding opportunities to improve service processes?

________ is a process analysis technique that focuses on the customer and the producer's interaction with the customer.

Computer-integrated manufacturing (CIM)includes manufacturing systems that have

Production technology has had a major impact on services,but as yet there has been little reduction in service labor requirements.

Which of the following company(ies)use a mass customization approach?

Which of the following technologies would enable a cashier to scan the entire contents of a shopping cart in seconds?

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Statistical Process Control

Capacity and Constraint Management

Location Strategies

Layout Strategies

Human Resources,job Design,and Work Measurement

Supply-Chain Management

Outsourcing As a Supply-Chain Strategy

Inventory Management

Aggregate Planning

Material Requirements Planning Mrpand Erp

Short-Term Scheduling

Jit and Lean Operations

Maintenance and Reliability

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters