Question 1

All of the following are ways to overcome problems encountered with performance evaluations except ________.

Accepted Answer

A)  evaluate selectively 
B)  focus on identifiable traits 
C)  use multiple evaluators 
D)  provide employees with due process 
E)  train evaluators 
A)  evaluate selectively 
B)  focus on identifiable traits 
C)  use multiple evaluators 
D)  provide employees with due process 
E)  train evaluators

Question 2

Which of the following is nota part of the selection process for most organizations?

Accepted Answer

A)  physical selection 
B)  initial selection 
C)  job offer 
D)  contingent selection 
E)  substantive selection 
A)  physical selection 
B)  initial selection 
C)  job offer 
D)  contingent selection 
E)  substantive selection

Question 3

Performance evaluations are used to ________.

Accepted Answer

A)  improve group cohesiveness 
B)  define departmental structure 
C)  help management make HR decisions 
D)  identify how jobs are completed 
E)  decrease conformity within organizations 
A)  improve group cohesiveness 
B)  define departmental structure 
C)  help management make HR decisions 
D)  identify how jobs are completed 
E)  decrease conformity within organizations

Question 4

WorldProducts is considering implementing employee ethics training programs. Some members of senior management are opposed to these programs. Their opposition is most likely based on which of the following beliefs?

Accepted Answer

A)  Ethics training is almost nonexistent in today's workplace. 
B)  Ethics can be learned only through formal teaching programs. 
C)  Individual values systems are fixed at an early age. 
D)  Integrity cannot be taught by example. 
E)  Ethics programs help employees to recognize ethical dilemmas. 
A)  Ethics training is almost nonexistent in today's workplace. 
B)  Ethics can be learned only through formal teaching programs. 
C)  Individual values systems are fixed at an early age. 
D)  Integrity cannot be taught by example. 
E)  Ethics programs help employees to recognize ethical dilemmas.

Question 5

Most formal training revolves around employees simply helping each other out.

Accepted Answer

A) True 
 B)False

Question 6

Work samples yield validities almost consistently superior to written aptitude tests.

Accepted Answer

A) True 
 B)False

Question 7

Lavert hates the annual review process he has to do of the employees in his department. Although he is fully aware of some of his employees' faults he is reluctant to discuss them in person, and is only comfortable writing them in an unsigned report that his supervisor will review. Lavert's behavior demonstrates ________.

Accepted Answer

A)  provision of due process 
B)  employee inflated assessment of performance 
C)  employee defensiveness about weaknesses 
D)  managerial sincerity 
E)  fear of confrontation 
A)  provision of due process 
B)  employee inflated assessment of performance 
C)  employee defensiveness about weaknesses 
D)  managerial sincerity 
E)  fear of confrontation

Question 8

Which of the following is not a measure of the effectiveness of a training program?

Accepted Answer

A)  the amount of information learned 
B)  the transfer of information to the job 
C)  teacher satisfaction with students 
D)  the financial return on investment 
E)  student satisfaction with the training 
A)  the amount of information learned 
B)  the transfer of information to the job 
C)  teacher satisfaction with students 
D)  the financial return on investment 
E)  student satisfaction with the training

Question 9

Training employees on how to be better listeners falls under which of the following training categories?

Accepted Answer

A)  ethical skills 
B)  technical skills 
C)  problem-solving skills 
D)  interpersonal skills 
E)  cultural skills 
A)  ethical skills 
B)  technical skills 
C)  problem-solving skills 
D)  interpersonal skills 
E)  cultural skills

Question 10

Which of the following is not a type of background check commonly used by employers?

Accepted Answer

A)  phone interview of former employer 
B)  letter of recommendation 
C)  credit history check 
D)  criminal record check 
E)  intelligence test 
A)  phone interview of former employer 
B)  letter of recommendation 
C)  credit history check 
D)  criminal record check 
E)  intelligence test

Question 11

Sylvia is applying for a job as an air traffic controller at the local airport. Which of the following statements is not true regarding her contingency selection.

Accepted Answer

A)  Sylvia will not likely undergo physical testing as an air traffic controller. 
B)  Sylvia will most likely be required to submit a urine sample for a drug test. 
C)  Sylvia will need to pass a series of medical exams for the job. 
D)  Sylvia will need to pass exams showing her psychological ability to perform. 
E)  A criminal background check could be a part of her contingency selection. 
A)  Sylvia will not likely undergo physical testing as an air traffic controller. 
B)  Sylvia will most likely be required to submit a urine sample for a drug test. 
C)  Sylvia will need to pass a series of medical exams for the job. 
D)  Sylvia will need to pass exams showing her psychological ability to perform. 
E)  A criminal background check could be a part of her contingency selection.

Question 12

Fiona can learn anything quickly, if she can see someone else doing it. If she has to figure it out by any other method, it will take her a long time and she will not be productive. Fiona is a(n) ________, and her manager should ________.

Accepted Answer

A)  listener, provide her with audio tapes 
B)  reader, give her books to review 
C)  observer, use Internet videos to train 
D)  participator, provide hands-on training 
E)  actor, simulate role-playing situations 
A)  listener, provide her with audio tapes 
B)  reader, give her books to review 
C)  observer, use Internet videos to train 
D)  participator, provide hands-on training 
E)  actor, simulate role-playing situations

Question 13

Critical incidents as a method of performance evaluation focus on problem behaviors.

Accepted Answer

A) True 
 B)False

Question 14

The most effective training is conducted through the use of standardized teaching techniques.

Accepted Answer

A) True 
 B)False

Question 15

Describe the advantages and disadvantages of the selection interview.

Accepted Answer

Not only is the interview widely used, i

Question 16

________ refers to a series of devices submitted by applicants in which preliminary rough cuts are made by the potential employer when it is decided whether or not an applicant meets basic job requirements.

Accepted Answer

A)  A job offer 
B)  Initial selection 
C)  Substantive selection 
D)  A background check 
E)  Contingent selection 
A)  A job offer 
B)  Initial selection 
C)  Substantive selection 
D)  A background check 
E)  Contingent selection

Question 17

You are involved in training and development for your division at WorldProducts, Inc. You want to target some specific organizational problems through training.
-Your organization is situated in an urban area where many students do not finish high school. You will probably first have to address the skill category termed ________.

Accepted Answer

A)  basic literacy 
B)  technical 
C)  interpersonal 
D)  problem solving 
E)  managerial 
A)  basic literacy 
B)  technical 
C)  interpersonal 
D)  problem solving 
E)  managerial

Question 18

Which performance evaluation method requires no complex forms or extensive training to complete?

Accepted Answer

A)  written essays 
B)  critical incidents 
C)  graphic rating scales 
D)  behaviorally anchored rating scales 
E)  intellectual assessment 
A)  written essays 
B)  critical incidents 
C)  graphic rating scales 
D)  behaviorally anchored rating scales 
E)  intellectual assessment

Question 19

Which of the following is not a company consideration to help employees address work-life conflicts?

Accepted Answer

A)  keeping work-related travel reasonable 
B)  reducing workloads 
C)  offering on-site quality child-care 
D)  tie manager pay to customer satisfaction 
E)  employee participation evaluation 
A)  keeping work-related travel reasonable 
B)  reducing workloads 
C)  offering on-site quality child-care 
D)  tie manager pay to customer satisfaction 
E)  employee participation evaluation

Question 20

Technical training has become increasingly important because of changes in organizational design.

Accepted Answer

A) True 
 B)False

All of the following are ways to overcome problems encountered with performance evaluations except ________.

Which of the following is nota part of the selection process for most organizations?

Performance evaluations are used to ________.

WorldProducts is considering implementing employee ethics training programs. Some members of senior management are opposed to these programs. Their opposition is most likely based on which of the following beliefs?

Most formal training revolves around employees simply helping each other out.

Work samples yield validities almost consistently superior to written aptitude tests.

Which of the following is not a measure of the effectiveness of a training program?

Training employees on how to be better listeners falls under which of the following training categories?

Which of the following is not a type of background check commonly used by employers?

Sylvia is applying for a job as an air traffic controller at the local airport. Which of the following statements is not true regarding her contingency selection.

Fiona can learn anything quickly, if she can see someone else doing it. If she has to figure it out by any other method, it will take her a long time and she will not be productive. Fiona is a(n) , and her manager should .

Critical incidents as a method of performance evaluation focus on problem behaviors.

The most effective training is conducted through the use of standardized teaching techniques.

Describe the advantages and disadvantages of the selection interview.

________ refers to a series of devices submitted by applicants in which preliminary rough cuts are made by the potential employer when it is decided whether or not an applicant meets basic job requirements.

Which performance evaluation method requires no complex forms or extensive training to complete?

Which of the following is not a company consideration to help employees address work-life conflicts?

Technical training has become increasingly important because of changes in organizational design.

What Is Organizational Behavior

Foundations of Individual Behavior

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Basic Motivation Concepts

Motivation: From Concept to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Basic Approaches to Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Organizational Change and Stress Management

Filters

Exam 17: Human Resource Policies and Practices

All of the following are ways to overcome problems encountered with performance evaluations except ________.

Which of the following is nota part of the selection process for most organizations?

Performance evaluations are used to ________.

WorldProducts is considering implementing employee ethics training programs. Some members of senior management are opposed to these programs. Their opposition is most likely based on which of the following beliefs?

Most formal training revolves around employees simply helping each other out.

Work samples yield validities almost consistently superior to written aptitude tests.

Which of the following is not a measure of the effectiveness of a training program?

Training employees on how to be better listeners falls under which of the following training categories?

Which of the following is not a type of background check commonly used by employers?

Sylvia is applying for a job as an air traffic controller at the local airport. Which of the following statements is not true regarding her contingency selection.

Fiona can learn anything quickly, if she can see someone else doing it. If she has to figure it out by any other method, it will take her a long time and she will not be productive. Fiona is a(n) ________, and her manager should ________.

Critical incidents as a method of performance evaluation focus on problem behaviors.

The most effective training is conducted through the use of standardized teaching techniques.

Describe the advantages and disadvantages of the selection interview.

________ refers to a series of devices submitted by applicants in which preliminary rough cuts are made by the potential employer when it is decided whether or not an applicant meets basic job requirements.

Which performance evaluation method requires no complex forms or extensive training to complete?

Which of the following is not a company consideration to help employees address work-life conflicts?

Technical training has become increasingly important because of changes in organizational design.

What Is Organizational Behavior

Foundations of Individual Behavior

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Basic Motivation Concepts

Motivation: From Concept to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Basic Approaches to Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Organizational Change and Stress Management

Filters

Fiona can learn anything quickly, if she can see someone else doing it. If she has to figure it out by any other method, it will take her a long time and she will not be productive. Fiona is a(n) , and her manager should .