Exam 4: Emotions and Moods

Amber and Emmet were recently hired at a marketing agency. While Amber is typically in a good mood, Emmet appears to be depressed most of the time. -What would you expect from Amber?_________________

If an employee expresses organizationally desired emotions during interpersonal transactions, which of the following is being expressed?

What term is used for feelings that tend to be less intense than emotions?

It is likely that most people within a given culture would agree on what a particular emotion means.

Research has identified six universal emotions: anger, fear, sadness, happiness, disgust, and surprise.

Which of the following is a generic term that covers a broad range of feelings that people experience?

Women generally show greater emotional expression than do men.

Surface acting deals only with ________ emotions.

What is the difference between felt emotions and displayed emotions?

Which of the following statements is generally accepted by experts?

Which of the following is an argument that supports the existence of emotional intelligence?

________ are the emotions an individual actually is experiencing, despite what they might outwardly show.

Which of the following is not something you should do if considering an office romance?

What is one way that emotions can be classified?

Surface acting deals only with strong emotions.

Stress typically has a negative effect on mood.

People who are good at reading others' emotions may be more effective in their jobs.

Which of the following is not an example of how emotions vary across cultures?

Which of the following is the term used for the strength with which individuals experience emotion?

Critics of EI have criticized it for being poorly defined.