Question 1

Moods are intense feelings that are directed at someone or something.

Accepted Answer

A) True 
 B)False

Question 2

Affect intensity is an individual difference measuring the strength with which people experience emotion.

Accepted Answer

A) True 
 B)False

Question 3

The correlation between the emotional demands of jobs and compensation is high.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is a mood dimension consisting of nervousness, stress, and anxiety at one end and relaxation, tranquility, and poise at the other?

Accepted Answer

A)  positive regard 
B)  static regard 
C)  negative affect 
D)  emotional range 
E)  positive affect 
A)  positive regard 
B)  static regard 
C)  negative affect 
D)  emotional range 
E)  positive affect

Question 5

When Ariana's mom tells her that her dog has been killed by a car, her eyes widen in disbelief and tears begin to stream down her face. Later that day she is able to laugh and talk about the fun times she had with her dog. What is one of the reasons that Ariana's reaction can be categorized as an emotion?

Accepted Answer

A)  It is a general, unambiguous feeling. 
B)  It is accompanied by facial expressions. 
C)  It has a lengthy duration. 
D)  It is a positive feeling. 
E)  Her reaction is cognitive in nature. 
A)  It is a general, unambiguous feeling. 
B)  It is accompanied by facial expressions. 
C)  It has a lengthy duration. 
D)  It is a positive feeling. 
E)  Her reaction is cognitive in nature.

Question 6

What term is used for intense feelings that are directed at someone or something?

Accepted Answer

A)  affect 
B)  cognition 
C)  moods 
D)  thoughts. 
E)  emotions 
A)  affect 
B)  cognition 
C)  moods 
D)  thoughts. 
E)  emotions

Question 7

Emotional intelligence appears to be especially relevant in jobs that demand which of the following?

Accepted Answer

A)  social interaction 
B)  commitment 
C)  task structure 
D)  charisma 
E)  leadership skills 
A)  social interaction 
B)  commitment 
C)  task structure 
D)  charisma 
E)  leadership skills

Question 8

Evidence confirms there is no real difference between men and women when it comes to emotional reactions.

Accepted Answer

A) True 
 B)False

Question 9

What do you call the practice of modifying one's true inner feelings based on display rules?

Accepted Answer

A)  surface acting 
B)  deep acting 
C)  emotional subterfuge 
D)  affective camouflage 
E)  repressed affection 
A)  surface acting 
B)  deep acting 
C)  emotional subterfuge 
D)  affective camouflage 
E)  repressed affection

Question 10

What is the name of the theory that has demonstrated that employees react emotionally to things that happen to them at work and that this reaction influences their job performance and satisfaction?

Accepted Answer

A)  psychoanalytic theory 
B)  the actor/observer bias 
C)  the theory of planned behavior 
D)  cognitive dissonance theory 
E)  affective events theory 
A)  psychoanalytic theory 
B)  the actor/observer bias 
C)  the theory of planned behavior 
D)  cognitive dissonance theory 
E)  affective events theory

Question 11

What is positivity offset?

Accepted Answer

A)  having misperceptions of one's environment 
B)  experiencing self-elation 
C)  experiencing the fundamental attribution error 
D)  exhibiting a self-serving bias when there is negative input 
E)  experiencing a mildly positive mood at zero input 
A)  having misperceptions of one's environment 
B)  experiencing self-elation 
C)  experiencing the fundamental attribution error 
D)  exhibiting a self-serving bias when there is negative input 
E)  experiencing a mildly positive mood at zero input

Question 12

Carlos is upset because his boss gave him work to finish over the weekend. It is Friday. Which of the following will least help Carlos lift his spirits?

Accepted Answer

A)  making his Friday night soccer match 
B)  playing video games with his friends 
C)  going out to dinner with his friends 
D)  going to the party at his girlfriend's house 
E)  having his card club over for dinner at his house 
A)  making his Friday night soccer match 
B)  playing video games with his friends 
C)  going out to dinner with his friends 
D)  going to the party at his girlfriend's house 
E)  having his card club over for dinner at his house

Question 13

An illusory correlation occurs when people associate two events but in reality there is no connection between the events.

Accepted Answer

A) True 
 B)False

Question 14

________ is an emotion that falls into the category of high positive affect.

Accepted Answer

A)  Serene 
B)  Elated 
C)  Tense 
D)  Thoughtful 
E)  Fatigued 
A)  Serene 
B)  Elated 
C)  Tense 
D)  Thoughtful 
E)  Fatigued

Question 15

What effect does stress typically have on mood?

Accepted Answer

A)  short-term positive 
B)  long-term positive 
C)  short term positive but long term negative 
D)  negative 
E)  small and insignificant 
A)  short-term positive 
B)  long-term positive 
C)  short term positive but long term negative 
D)  negative 
E)  small and insignificant

Question 16

Gina and Hanna are teachers. Gina dislikes her students, but pretends she likes them by making sure she acts in a friendly manner toward them. Hanna also dislikes her students, but is trying to change the way she feels about them. Which of these teachers is most likely to feel the most stress from their actions and why?

Accepted Answer

A)  Gina, since she has to engage in surface acting 
B)  Gina, since her surface emotions conflict with what her job requires 
C)  Hanna, since she has to engage in deep acting 
D)  Hanna, since it is difficult to change displayed emotion. 
E)  Their actions are unlikely to cause stress. 
A)  Gina, since she has to engage in surface acting 
B)  Gina, since her surface emotions conflict with what her job requires 
C)  Hanna, since she has to engage in deep acting 
D)  Hanna, since it is difficult to change displayed emotion. 
E)  Their actions are unlikely to cause stress.

Question 17

Which of the following is a mood dimension consisting of positive emotions?

Accepted Answer

A)  positive regard 
B)  static regard 
C)  negative affect 
D)  emotional range 
E)  positive affect 
A)  positive regard 
B)  static regard 
C)  negative affect 
D)  emotional range 
E)  positive affect

Question 18

People think about ________ five times longer than they think about ________ .

Accepted Answer

A)  negative events, positive events 
B)  positive events, negative events 
C)  behavior affects, the consequences 
D)  their moods, their emotions 
E)  positive events, positive emotions 
A)  negative events, positive events 
B)  positive events, negative events 
C)  behavior affects, the consequences 
D)  their moods, their emotions 
E)  positive events, positive emotions

Question 19

Amber and Emmet were recently hired at a marketing agency. While Amber is typically in a good mood, Emmet appears to be depressed most of the time.
-The corporate office has determined that the company vision needs tweaking. As their manager, how might you increase the likelihood that Amber and Emmet will accept the change?

Accepted Answer

A)  Arouse emotions and link them to the vision. 
B)  Demonstrate how the vision will better the company . 
C)  Evoke empathy for the CEO . 
D)  Negotiate with them and express anger . 
E)  Motivate employees by putting them in a good mood . 
A)  Arouse emotions and link them to the vision. 
B)  Demonstrate how the vision will better the company . 
C)  Evoke empathy for the CEO . 
D)  Negotiate with them and express anger . 
E)  Motivate employees by putting them in a good mood .

Question 20

For most people social activities decrease positive mood.

Accepted Answer

A) True 
 B)False

Moods are intense feelings that are directed at someone or something.

Affect intensity is an individual difference measuring the strength with which people experience emotion.

The correlation between the emotional demands of jobs and compensation is high.

Which of the following is a mood dimension consisting of nervousness, stress, and anxiety at one end and relaxation, tranquility, and poise at the other?

What term is used for intense feelings that are directed at someone or something?

Emotional intelligence appears to be especially relevant in jobs that demand which of the following?

Evidence confirms there is no real difference between men and women when it comes to emotional reactions.

What do you call the practice of modifying one's true inner feelings based on display rules?

What is the name of the theory that has demonstrated that employees react emotionally to things that happen to them at work and that this reaction influences their job performance and satisfaction?

What is positivity offset?

Carlos is upset because his boss gave him work to finish over the weekend. It is Friday. Which of the following will least help Carlos lift his spirits?

An illusory correlation occurs when people associate two events but in reality there is no connection between the events.

________ is an emotion that falls into the category of high positive affect.

What effect does stress typically have on mood?

Which of the following is a mood dimension consisting of positive emotions?

People think about five times longer than they think about .

For most people social activities decrease positive mood.

What Is Organizational Behavior

Foundations of Individual Behavior

Attitudes and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Basic Motivation Concepts

Motivation: From Concept to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Basic Approaches to Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters

Exam 4: Emotions and Moods

Moods are intense feelings that are directed at someone or something.

Affect intensity is an individual difference measuring the strength with which people experience emotion.

The correlation between the emotional demands of jobs and compensation is high.

Which of the following is a mood dimension consisting of nervousness, stress, and anxiety at one end and relaxation, tranquility, and poise at the other?

What term is used for intense feelings that are directed at someone or something?

Emotional intelligence appears to be especially relevant in jobs that demand which of the following?

Evidence confirms there is no real difference between men and women when it comes to emotional reactions.

What do you call the practice of modifying one's true inner feelings based on display rules?

What is the name of the theory that has demonstrated that employees react emotionally to things that happen to them at work and that this reaction influences their job performance and satisfaction?

What is positivity offset?

Carlos is upset because his boss gave him work to finish over the weekend. It is Friday. Which of the following will least help Carlos lift his spirits?

An illusory correlation occurs when people associate two events but in reality there is no connection between the events.

________ is an emotion that falls into the category of high positive affect.

What effect does stress typically have on mood?

Which of the following is a mood dimension consisting of positive emotions?

People think about ________ five times longer than they think about ________ .

For most people social activities decrease positive mood.

What Is Organizational Behavior

Foundations of Individual Behavior

Attitudes and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Basic Motivation Concepts

Motivation: From Concept to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Basic Approaches to Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters

People think about five times longer than they think about .