Exam 4: Emotions and Moods

A researcher finds that people who work in a fish processing plant, doing work that most people find extremely unpleasant, still have a positive mood about 60 percent of the time. Such a finding could most likely be explained by which of the following?

In Japan, a person that smiles all the time is considered to be less intelligent. This is an example of how ________.

Emotions that are organizationally required and considered appropriate in a given job are termed displayed emotions.

What does the case of Phineas Gage serve to illustrate?

Several studies have shown that negotiators who fake anger in a negotiation can win an advantage over their opponents by doing so.

A ________ means that when nothing is going on, people are generally in a good mood.

Which of the following statements is true?

Ismael spent the morning in the field making sales calls. He called on four prospective clients and they all declined to purchase his company's product. Ismael returned to the office stressed and exhausted. He has an hour and a half lunch before he has to make a large sales presentation to a current client, which Ismael hopes will expand his account. What is be the best way for Ismael to spend his lunch hour?

Which of the following is not a way in which negative emotions contribute to increased injuries at work?

Which of the following statements is not true about moods and exercise?

Alicia's supervisor is constantly giving her positive feedback for her work as a book keeper. Alicia, who is often in a good mood, is excited about her work and making the balance sheets work. Alicia's supervisor is using mood for ________ .

Joseph was very excited about moving into his new office with a window, after four years of working in a cubicle. However, after moving in, he found that nothing had really changed. His level of work satisfaction remained the same. Which of the following explains what happened to Joseph?

According to a recent poll, people are getting ________ sleep than they did in the past.

Positive affect is a mood dimension consisting of excitement, self-assurance, and cheerfulness at one end and boredom, sluggishness, and tiredness at the other.

Julie smiles and acts politely towards a customer at her checkout, even though she really deeply dislikes this customer. What is the term used to explain the disparity between the emotion Julie displays and the emotions she is actually experiencing?

Elvira wants to hire three new customer service representatives. She is considering using a measure of EI to help select her new employees. Explain what EI is and how it could be useful for Elvira for the jobs that she's hiring for, and the reasons why she should not depend entirely on the EI measures for her selection.

Which of the following is a person's ability to be self-aware, detect emotions in others, and manage emotional cues and information?

Some researchers doubt the existence of emotional intelligence. Which of the following is an argument they use against it?

Explain how a worker's emotional state can affect customer service and customers.

________ is a series of emotional experiences, precipitated by a single event and containing elements of both emotions and mood cycles.