Question 1

Discuss whether there are gender differences regarding emotions.

Accepted Answer

The common belief is that women are more

Question 2

Henry is upset because his boss recently reprimanded him for missing a deadline. He put him on a probation period in which Henry lost his two day a week telecommuting privilege. Henry now has to work at the office five days a week. Which of the following might result from Henry's negative attitude due to the reprimand?

Accepted Answer

A)  deviant behavior 
B)  emotional contagion 
C)  negotiation 
D)  emotional appeals 
E)  motivation 
A)  deviant behavior 
B)  emotional contagion 
C)  negotiation 
D)  emotional appeals 
E)  motivation

Question 3

Research suggests which of the following relationships exists between weather and mood?

Accepted Answer

A)  a moderately positive 
B)  a moderately negative 
C)  a strong positive 
D)  a strong negative 
E)  weather tends to have little effect on mood 
A)  a moderately positive 
B)  a moderately negative 
C)  a strong positive 
D)  a strong negative 
E)  weather tends to have little effect on mood

Question 4

On which of the following days do people tend to be in their best moods?

Accepted Answer

A)  Monday 
B)  Tuesday 
C)  Wednesday 
D)  Friday 
E)  Sunday 
A)  Monday 
B)  Tuesday 
C)  Wednesday 
D)  Friday 
E)  Sunday

Question 5

Affective events theory demonstrates that employees react emotionally to things that happen to them at work and that this reaction influences their job performance and satisfaction.

Accepted Answer

A) True 
 B)False

Question 6

Men generally express anger more frequently than do women.

Accepted Answer

A) True 
 B)False

Question 7

Studies show that people who are depressed tend to make poorer decisions than those with a more positive outlook. Why is this thought to be the case?

Accepted Answer

A)  They tend to choose an outcome that will confirm their negative world view. 
B)  They search for the perfect solution when rarely is any solution perfect. 
C)  They rarely weigh up all the options when making a decision. 
D)  They avoid stereotyping and other behaviors that allow them to come to a rapid decision. 
E)  They tend to put too great a value on their own ability to affect outcomes. 
A)  They tend to choose an outcome that will confirm their negative world view. 
B)  They search for the perfect solution when rarely is any solution perfect. 
C)  They rarely weigh up all the options when making a decision. 
D)  They avoid stereotyping and other behaviors that allow them to come to a rapid decision. 
E)  They tend to put too great a value on their own ability to affect outcomes.

Question 8

Erin works on a software help desk. After being yelled at by a customer about the state of her company's software, she becomes angry, and has to take a short break to calm down. What makes her anger an emotion, rather than a mood?

Accepted Answer

A)  It is a simple, unambiguous feeling. 
B)  It interferes with her capacity to work effectively. 
C)  It has a contextual stimulus. 
D)  It can be controlled given some time. 
E)  It cannot be controlled when it is elicited. 
A)  It is a simple, unambiguous feeling. 
B)  It interferes with her capacity to work effectively. 
C)  It has a contextual stimulus. 
D)  It can be controlled given some time. 
E)  It cannot be controlled when it is elicited.

Question 9

People tend to be in their best moods on Sunday.

Accepted Answer

A) True 
 B)False

Question 10

Zach is a pharmaceutical sales representative and must put on a smile everyday at work with his clients. Explain the types of emotional labor that are demanded of Zach in order to be successful, and how he applies his emotions and moods in his job.

Accepted Answer

Zach has to engage in surface acting on

Question 11

Explain the differences between the following terms: affect, emotions, and moods.

Accepted Answer

Affect is a generic term that covers a b

Question 12

Ben is very prone to experiencing emotions in a much stronger manner than most other people. Things that wouldn't provoke any significant emotional response in the average person often send him into fits of happiness, anger, or depression. Ben has a high level of which of the following?

Accepted Answer

A)  introversion 
B)  negative affect 
C)  extroversion 
D)  positive affect 
E)  affect intensity 
A)  introversion 
B)  negative affect 
C)  extroversion 
D)  positive affect 
E)  affect intensity

Question 13

Gerardo believes that every time he picks up a penny he is blessed with good fortune, since the last time he picked up a penny he had a lottery win, and the time before that he got a big bonus at work. Gerardo's perception is likely a product of a(n) ________.

Accepted Answer

A)  affect intensity 
B)  high-positive affect 
C)  emotional dimensions 
D)  self-serving bias 
E)  illusory correlation 
A)  affect intensity 
B)  high-positive affect 
C)  emotional dimensions 
D)  self-serving bias 
E)  illusory correlation

Question 14

Which of the following is not one of the six universal emotions, as agreed upon by most contemporary researchers?

Accepted Answer

A)  anger 
B)  fear 
C)  hate 
D)  sadness 
E)  happiness 
A)  anger 
B)  fear 
C)  hate 
D)  sadness 
E)  happiness

Question 15

Valerie is in a negative mood, so she decides to watch a rental movie at home with her friends to improve her mood. What effect will this activity likely have on her negative mood?

Accepted Answer

A)  strongly decrease it 
B)  moderately decrease it 
C)  little or no effect on it 
D)  moderately increase it 
E)  strongly increase it 
A)  strongly decrease it 
B)  moderately decrease it 
C)  little or no effect on it 
D)  moderately increase it 
E)  strongly increase it

Question 16

Negative affect is a mood dimension consisting of nervousness, stress and anxiety at one end and relaxation, tranquility, and poise at the other.

Accepted Answer

A) True 
 B)False

Question 17

When Phineas Gage had an iron bar driven through his brain he ________.

Accepted Answer

A)  died immediately 
B)  became uncontrollably violent 
C)  became much less intelligent 
D)  lost the ability to encode new memories 
E)  lost the ability to experience emotions 
A)  died immediately 
B)  became uncontrollably violent 
C)  became much less intelligent 
D)  lost the ability to encode new memories 
E)  lost the ability to experience emotions

Question 18

Displayed emotions are innate.

Accepted Answer

A) True 
 B)False

Question 19

For jobs that are cognitively demanding, increasing emotional demands lead to ________ pay. For jobs that are not cognitively demanding, increasing emotional demands lead to ________ pay.

Accepted Answer

A)  higher; higher 
B)  lower; lower 
C)  higher; lower 
D)  lower; higher 
E)  There is no relationship between pay and emotional demands. 
A)  higher; higher 
B)  lower; lower 
C)  higher; lower 
D)  lower; higher 
E)  There is no relationship between pay and emotional demands.

Question 20

Alejandro is constantly annoying people in the office. He speaks his mind freely, doesn't try to smile when he's in a bad mood, and can't understand why other people are upset with him. Alejandro's inability to be self-aware indicates that he has a very low ________.

Accepted Answer

A)  cognitive intelligence 
B)  self-esteem 
C)  negative affect 
D)  emotional intelligence 
E)  job satisfaction 
A)  cognitive intelligence 
B)  self-esteem 
C)  negative affect 
D)  emotional intelligence 
E)  job satisfaction

Discuss whether there are gender differences regarding emotions.

Research suggests which of the following relationships exists between weather and mood?

On which of the following days do people tend to be in their best moods?

Affective events theory demonstrates that employees react emotionally to things that happen to them at work and that this reaction influences their job performance and satisfaction.

Men generally express anger more frequently than do women.

Studies show that people who are depressed tend to make poorer decisions than those with a more positive outlook. Why is this thought to be the case?

Erin works on a software help desk. After being yelled at by a customer about the state of her company's software, she becomes angry, and has to take a short break to calm down. What makes her anger an emotion, rather than a mood?

People tend to be in their best moods on Sunday.

Zach is a pharmaceutical sales representative and must put on a smile everyday at work with his clients. Explain the types of emotional labor that are demanded of Zach in order to be successful, and how he applies his emotions and moods in his job.

Explain the differences between the following terms: affect, emotions, and moods.

Ben is very prone to experiencing emotions in a much stronger manner than most other people. Things that wouldn't provoke any significant emotional response in the average person often send him into fits of happiness, anger, or depression. Ben has a high level of which of the following?

Gerardo believes that every time he picks up a penny he is blessed with good fortune, since the last time he picked up a penny he had a lottery win, and the time before that he got a big bonus at work. Gerardo's perception is likely a product of a(n) ________.

Which of the following is not one of the six universal emotions, as agreed upon by most contemporary researchers?

Valerie is in a negative mood, so she decides to watch a rental movie at home with her friends to improve her mood. What effect will this activity likely have on her negative mood?

Negative affect is a mood dimension consisting of nervousness, stress and anxiety at one end and relaxation, tranquility, and poise at the other.

When Phineas Gage had an iron bar driven through his brain he ________.

Displayed emotions are innate.

For jobs that are cognitively demanding, increasing emotional demands lead to pay. For jobs that are not cognitively demanding, increasing emotional demands lead to pay.

Alejandro is constantly annoying people in the office. He speaks his mind freely, doesn't try to smile when he's in a bad mood, and can't understand why other people are upset with him. Alejandro's inability to be self-aware indicates that he has a very low ________.

What Is Organizational Behavior

Foundations of Individual Behavior

Attitudes and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Basic Motivation Concepts

Motivation: From Concept to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Basic Approaches to Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters

Exam 4: Emotions and Moods

Discuss whether there are gender differences regarding emotions.

Research suggests which of the following relationships exists between weather and mood?

On which of the following days do people tend to be in their best moods?

Affective events theory demonstrates that employees react emotionally to things that happen to them at work and that this reaction influences their job performance and satisfaction.

Men generally express anger more frequently than do women.

Studies show that people who are depressed tend to make poorer decisions than those with a more positive outlook. Why is this thought to be the case?

Erin works on a software help desk. After being yelled at by a customer about the state of her company's software, she becomes angry, and has to take a short break to calm down. What makes her anger an emotion, rather than a mood?

People tend to be in their best moods on Sunday.

Zach is a pharmaceutical sales representative and must put on a smile everyday at work with his clients. Explain the types of emotional labor that are demanded of Zach in order to be successful, and how he applies his emotions and moods in his job.

Explain the differences between the following terms: affect, emotions, and moods.

Ben is very prone to experiencing emotions in a much stronger manner than most other people. Things that wouldn't provoke any significant emotional response in the average person often send him into fits of happiness, anger, or depression. Ben has a high level of which of the following?

Gerardo believes that every time he picks up a penny he is blessed with good fortune, since the last time he picked up a penny he had a lottery win, and the time before that he got a big bonus at work. Gerardo's perception is likely a product of a(n) ________.

Which of the following is not one of the six universal emotions, as agreed upon by most contemporary researchers?

Valerie is in a negative mood, so she decides to watch a rental movie at home with her friends to improve her mood. What effect will this activity likely have on her negative mood?

Negative affect is a mood dimension consisting of nervousness, stress and anxiety at one end and relaxation, tranquility, and poise at the other.

When Phineas Gage had an iron bar driven through his brain he ________.

Displayed emotions are innate.

For jobs that are cognitively demanding, increasing emotional demands lead to ________ pay. For jobs that are not cognitively demanding, increasing emotional demands lead to ________ pay.

Alejandro is constantly annoying people in the office. He speaks his mind freely, doesn't try to smile when he's in a bad mood, and can't understand why other people are upset with him. Alejandro's inability to be self-aware indicates that he has a very low ________.

What Is Organizational Behavior

Foundations of Individual Behavior

Attitudes and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Basic Motivation Concepts

Motivation: From Concept to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Basic Approaches to Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters

For jobs that are cognitively demanding, increasing emotional demands lead to pay. For jobs that are not cognitively demanding, increasing emotional demands lead to pay.