Exam 12: Communicating in the Digital Age

Research shows that at the individual level,employee benefits of information communication technology (ICT)include increased job satisfaction and better work-life balance.

Researchers and consultants overwhelmingly agree that multitasking decreases productivity.

All of the following are challenges that managers of teleworkers have to deal with EXCEPT:

Kate and Leo are both in charge of the editorial team for a publishing house,Books R Us.According to the social role theory,which of the following statements is true?

"I don't know if that is the,um,way to do this.It's not all that important to know,is it?" This illustrates an assertive communication style.

List the five motives that affect people's participation in social networking.

Mark is a very private person but is a member of a number of online communities that discuss security issues in information systems.He is also a regular blogger and uses various online forums to gather information about problems in online security.His motive for social networking is:

John finds it very difficult to maintain eye contact and has the tendency to sit in a slumped posture during meetings.His nonverbal behavior patterns indicate a((n)_____ communication style.

Alfred and Marie are American journalists working on an assignment in China.Alfred is an Indian who migrated to America.Two of his Chinese colleagues comment that he looks "chubby." Alfred smiles at their "friendly" observation while Marie is indignant about it.This illustrates the conduit model of communication.

During the communication process,poor hearing,poor eyesight,and environmental noises are examples of noise.

When individuals use qualifiers such as "maybe" or "kind of" or negaters such as "I'm not sure," they are exhibiting which of the following communication styles?

Differentiate between assertiveness and aggressiveness.What nonverbal behavior patterns are characteristic of each style of communication? Explain

Savannah is handling a team of 10 at an information security firm.She rarely smiles and often tells her team that she thinks she really does not need so many unproductive people working with her.Her communication style is:

Identify at least five keys to effective listening and cultivating the respective habits of good listeners.

Listening effectiveness was positively associated with customer satisfaction and negatively associated with employee intentions to quit.

In telecommuting,communicating and embedding the culture is surprisingly easy.

When a message is sent independent of the written and spoken word,it is called:

Participation confidence is a(n):

What is teleworking? List three challenges managers face in dealing with teleworkers?

A person's characteristic speaking pattern is called their _____ style.