Question 1

Evolutionary psychologists propose that men cannot turn off the biologically-based determinants of their behavior.

Accepted Answer

A) True 
 B)False

Question 2

What is communication competence? What determines it? How can managers improve their communication competence?

Accepted Answer

Communication competence is a performanc

Question 3

Which communication style is characterized by timid and self-denying behavior?

Accepted Answer

A)  Protective 
B)  Nonassertive 
C)  Nonverbal 
D)  Assertive 
E)  Semantic 
A)  Protective 
B)  Nonassertive 
C)  Nonverbal 
D)  Assertive 
E)  Semantic

Question 4

Which of the following nonverbal behavior patterns matches with the assertive communication style?

Accepted Answer

A)  Moving or leaning too close 
B)  Good eye contact 
C)  Loud voice 
D)  Wringing hands 
E)  Ambiguous tone 
A)  Moving or leaning too close 
B)  Good eye contact 
C)  Loud voice 
D)  Wringing hands 
E)  Ambiguous tone

Question 5

Which of the following is a component of communication competence?

Accepted Answer

A)  Jargon 
B)  Stereotyping 
C)  Tendency to evaluate other's messages 
D)  Business etiquette 
E)  Nonverbal communication 
A)  Jargon 
B)  Stereotyping 
C)  Tendency to evaluate other's messages 
D)  Business etiquette 
E)  Nonverbal communication

Question 6

In what ways do men and women communicate differently?

Accepted Answer

Women are more likely to share credit fo

Question 7

Bridget likes to listen in a relaxed manner.She enjoys listening to interesting or funny topics and tunes out boring ones.She is a(n)_____ listener.

Accepted Answer

A)  appreciative 
B)  empathetic 
C)  comprehensive 
D)  discerning 
E)  evaluative 
A)  appreciative 
B)  empathetic 
C)  comprehensive 
D)  discerning 
E)  evaluative

Question 8

Linus has an expressive and self-enhancing communication style,which is based on the notion that it is not right or good to violate our own or others' basic human rights.Linus can be described as having which of the following communication styles?

Accepted Answer

A)  Aggressive 
B)  Nonassertive 
C)  Nonverbal 
D)  Assertive 
E)  Semantic 
A)  Aggressive 
B)  Nonassertive 
C)  Nonverbal 
D)  Assertive 
E)  Semantic

Question 9

Your statistics teacher writes illegibly on the blackboard in a class.This is an example of:

Accepted Answer

A)  crowdsourcing. 
B)  encoding. 
C)  noise. 
D)  decoding. 
E)  jargon. 
A)  crowdsourcing. 
B)  encoding. 
C)  noise. 
D)  decoding. 
E)  jargon.

Question 10

Research reveals that teleworkers have lower job satisfaction and their careers are derailed because they do not have the same amount of face time as other workers.

Accepted Answer

A) True 
 B)False

Question 11

All of the following statements hold true for linguistic styles EXCEPT:

Accepted Answer

A)  they influence our perceptions of others' confidence,competence,and abilities. 
B)  they matter both in person and over the Internet. 
C)  they increase your understanding of interpersonal communication between women and men. 
D)  they are not independent of culture or age. 
E)  they have no impact on group cohesiveness. 
A)  they influence our perceptions of others' confidence,competence,and abilities. 
B)  they matter both in person and over the Internet. 
C)  they increase your understanding of interpersonal communication between women and men. 
D)  they are not independent of culture or age. 
E)  they have no impact on group cohesiveness.

Question 12

The use of time and space,distance between persons when conversing,use of color,dress,and walking behavior are all factors in _____ communication.

Accepted Answer

A)  electronic 
B)  virtual 
C)  verbal 
D)  nonverbal 
E)  passive 
A)  electronic 
B)  virtual 
C)  verbal 
D)  nonverbal 
E)  passive

Question 13

The benefits of telecommuting include all of the following EXCEPT:

Accepted Answer

A)  reduced role stress. 
B)  reduced work-family conflict. 
C)  increased take-home pay. 
D)  increased job satisfaction. 
E)  increased autonomy for workers. 
A)  reduced role stress. 
B)  reduced work-family conflict. 
C)  increased take-home pay. 
D)  increased job satisfaction. 
E)  increased autonomy for workers.

Question 14

Usage of language or terminology that is specific to a particular profession,group,or company is:

Accepted Answer

A)  jargon. 
B)  communication competence. 
C)  business etiquette. 
D)  workplace incivility. 
E)  linguistic style. 
A)  jargon. 
B)  communication competence. 
C)  business etiquette. 
D)  workplace incivility. 
E)  linguistic style.

Question 15

_____ was seen to create improved access to valuable market and customer information,increased marketing effectiveness,reduced communication costs,and enhanced supplier and strategic partner satisfaction.

Accepted Answer

A)  Information communication technology 
B)  Search engine marketing 
C)  Search engine optimization 
D)  Information security components 
E)  Transaction processing networks 
A)  Information communication technology 
B)  Search engine marketing 
C)  Search engine optimization 
D)  Information security components 
E)  Transaction processing networks

Question 16

Kelly is disappointed with her team's performance,and in a team meeting says to her team in a strong,steady,and audible voice,"Folks,we've had a miserable pre-sales response,and I need you to buck up and tell me what you think we've been doing wrong".Kelly's communication style is:

Accepted Answer

A)  aggressive. 
B)  discerning. 
C)  assertive. 
D)  defensive. 
E)  nonassertive. 
A)  aggressive. 
B)  discerning. 
C)  assertive. 
D)  defensive. 
E)  nonassertive.

Question 17

Glen tends to get very high strung and loudly voices his opinions during meetings.He also glares at people who oppose his views and drives his point home by picking at their weak points publicly.He is employing a(n)_____ communication style.

Accepted Answer

A)  aggressive 
B)  reflexive 
C)  nonverbal 
D)  assertive 
E)  semantic 
A)  aggressive 
B)  reflexive 
C)  nonverbal 
D)  assertive 
E)  semantic

Question 18

Communication begins when a sender _____ an idea or thought.

Accepted Answer

A)  decodes 
B)  selects a medium for 
C)  provides feedback for 
D)  encodes 
E)  neutralizes noise for sending 
A)  decodes 
B)  selects a medium for 
C)  provides feedback for 
D)  encodes 
E)  neutralizes noise for sending

Question 19

Justin is continuously coming up with opposition while listening to the talk "Religion is an opium of the masses." He is a strong believer in God and keeps interrupting the speaker with questions.Justin is said to be a(n)_____ listener.

Accepted Answer

A)  appreciative 
B)  discerning 
C)  empathetic 
D)  evaluative 
E)  comprehensive 
A)  appreciative 
B)  discerning 
C)  empathetic 
D)  evaluative 
E)  comprehensive

Question 20

Which of the following is an example of a barrier due to variations in information processing and interpretation?

Accepted Answer

A)  People not trusting each other. 
B)  People's oversimplified beliefs about specific groups. 
C)  Being raised in a loving home. 
D)  Egos affecting people's receptiveness to being influenced by others. 
E)  Natural tendency to evaluate others' messages. 
A)  People not trusting each other. 
B)  People's oversimplified beliefs about specific groups. 
C)  Being raised in a loving home. 
D)  Egos affecting people's receptiveness to being influenced by others. 
E)  Natural tendency to evaluate others' messages.

Evolutionary psychologists propose that men cannot turn off the biologically-based determinants of their behavior.

What is communication competence? What determines it? How can managers improve their communication competence?

Which communication style is characterized by timid and self-denying behavior?

Which of the following nonverbal behavior patterns matches with the assertive communication style?

Which of the following is a component of communication competence?

In what ways do men and women communicate differently?

Bridget likes to listen in a relaxed manner.She enjoys listening to interesting or funny topics and tunes out boring ones.She is a(n)_____ listener.

Linus has an expressive and self-enhancing communication style,which is based on the notion that it is not right or good to violate our own or others' basic human rights.Linus can be described as having which of the following communication styles?

Your statistics teacher writes illegibly on the blackboard in a class.This is an example of:

Research reveals that teleworkers have lower job satisfaction and their careers are derailed because they do not have the same amount of face time as other workers.

All of the following statements hold true for linguistic styles EXCEPT:

The use of time and space,distance between persons when conversing,use of color,dress,and walking behavior are all factors in _____ communication.

The benefits of telecommuting include all of the following EXCEPT:

Usage of language or terminology that is specific to a particular profession,group,or company is:

_____ was seen to create improved access to valuable market and customer information,increased marketing effectiveness,reduced communication costs,and enhanced supplier and strategic partner satisfaction.

Kelly is disappointed with her team's performance,and in a team meeting says to her team in a strong,steady,and audible voice,"Folks,we've had a miserable pre-sales response,and I need you to buck up and tell me what you think we've been doing wrong".Kelly's communication style is:

Glen tends to get very high strung and loudly voices his opinions during meetings.He also glares at people who oppose his views and drives his point home by picking at their weak points publicly.He is employing a(n)_____ communication style.

Communication begins when a sender _____ an idea or thought.

Justin is continuously coming up with opposition while listening to the talk "Religion is an opium of the masses." He is a strong believer in God and keeps interrupting the speaker with questions.Justin is said to be a(n)_____ listener.

Which of the following is an example of a barrier due to variations in information processing and interpretation?

Needed: People-Centered Managers and Workplaces

Organizational Culture, Socialization, and Mentoring

Developing Global Managers

Understanding Social Perception and Managing Diversity

Appreciating Individual Differences: Intelligence, ability, personality, core Self-Evaluations, attitudes, and Emotions

Motivation I: Needs, Job Design, and Satisfaction

Motivation Ii: Equity, Expectancy, and Goal Setting

Improving Performance With Feedback, Rewards, and Positive Reinforcement

Effective Groups and Teams

Making Decisions

Managing Conflict and Negotiating

Influence, Power, and Politics: an Organizational Survival Kit

Leadership

Designing Effective Organizations

Managing Change and Organizational Learning

Filters

Exam 12: Communicating in the Digital Age

Evolutionary psychologists propose that men cannot turn off the biologically-based determinants of their behavior.

What is communication competence? What determines it? How can managers improve their communication competence?

Which communication style is characterized by timid and self-denying behavior?

Which of the following nonverbal behavior patterns matches with the assertive communication style?

Which of the following is a component of communication competence?

In what ways do men and women communicate differently?

Bridget likes to listen in a relaxed manner.She enjoys listening to interesting or funny topics and tunes out boring ones.She is a(n)_____ listener.

Linus has an expressive and self-enhancing communication style,which is based on the notion that it is not right or good to violate our own or others' basic human rights.Linus can be described as having which of the following communication styles?

Your statistics teacher writes illegibly on the blackboard in a class.This is an example of:

Research reveals that teleworkers have lower job satisfaction and their careers are derailed because they do not have the same amount of face time as other workers.

All of the following statements hold true for linguistic styles EXCEPT:

The use of time and space,distance between persons when conversing,use of color,dress,and walking behavior are all factors in _____ communication.

The benefits of telecommuting include all of the following EXCEPT:

Usage of language or terminology that is specific to a particular profession,group,or company is:

_____ was seen to create improved access to valuable market and customer information,increased marketing effectiveness,reduced communication costs,and enhanced supplier and strategic partner satisfaction.

Kelly is disappointed with her team's performance,and in a team meeting says to her team in a strong,steady,and audible voice,"Folks,we've had a miserable pre-sales response,and I need you to buck up and tell me what you think we've been doing wrong".Kelly's communication style is:

Glen tends to get very high strung and loudly voices his opinions during meetings.He also glares at people who oppose his views and drives his point home by picking at their weak points publicly.He is employing a(n)_____ communication style.

Communication begins when a sender _____ an idea or thought.

Justin is continuously coming up with opposition while listening to the talk "Religion is an opium of the masses." He is a strong believer in God and keeps interrupting the speaker with questions.Justin is said to be a(n)_____ listener.

Which of the following is an example of a barrier due to variations in information processing and interpretation?

Needed: People-Centered Managers and Workplaces

Organizational Culture, Socialization, and Mentoring

Developing Global Managers

Understanding Social Perception and Managing Diversity

Appreciating Individual Differences: Intelligence, ability, personality, core Self-Evaluations, attitudes, and Emotions

Motivation I: Needs, Job Design, and Satisfaction

Motivation Ii: Equity, Expectancy, and Goal Setting

Improving Performance With Feedback, Rewards, and Positive Reinforcement

Effective Groups and Teams

Making Decisions

Managing Conflict and Negotiating

Influence, Power, and Politics: an Organizational Survival Kit

Leadership

Designing Effective Organizations

Managing Change and Organizational Learning

Filters