Question 1

E-mail is becoming a major communication medium because of all of the following EXCEPT:

Accepted Answer

A)  it reduces the cost of distributing information to a large number of employees. 
B)  it is a tool for increasing teamwork. 
C)  it reduces costs associated with print duplication and paper distribution. 
D)  it fosters flexibility. 
E)  it encourages face-to-face communication. 
A)  it reduces the cost of distributing information to a large number of employees. 
B)  it is a tool for increasing teamwork. 
C)  it reduces costs associated with print duplication and paper distribution. 
D)  it fosters flexibility. 
E)  it encourages face-to-face communication.

Question 2

Chung Hua,a Chinese employee at TCS,finds it very difficult to maintain eye contact with his superiors in meetings.His managers can correctly assume from the nonverbal cue that he is uninterested in the meeting and disrespectful toward his superiors.

Accepted Answer

A) True 
 B)False

Question 3

Linguistic style not only helps explain communication differences between women and men,but it also influences our perceptions of others' confidence,competence,and abilities.

Accepted Answer

A) True 
 B)False

Question 4

Transgenics is a bio-medical documentation company that allows its employees to work from home based on their seniority.They use information communication technology (ICT)to enable these employees to work for three out of five days without coming in to the office.This is called:

Accepted Answer

A)  telecommuting. 
B)  networking. 
C)  social integration. 
D)  information management. 
E)  information assurance. 
A)  telecommuting. 
B)  networking. 
C)  social integration. 
D)  information management. 
E)  information assurance.

Question 5

How is listening different from hearing? Identify the various listening styles.

Accepted Answer

Listening involves much more than hearin

Question 6

Linguistic styles matter both in person and over the Internet.

Accepted Answer

A) True 
 B)False

Question 7

According to the perceptual model of communication,the receiver creates the meaning of a message in his/her own mind.

Accepted Answer

A) True 
 B)False

Question 8

Tracy feels quite cold but does not ask her colleagues to turn down the air-conditioner.She tends to shy away from confrontations and often ends up losing out on opportunities as she never speaks up.Her communication style is:

Accepted Answer

A)  effective. 
B)  assertive. 
C)  reflexive. 
D)  nonassertive. 
E)  nonverbal. 
A)  effective. 
B)  assertive. 
C)  reflexive. 
D)  nonassertive. 
E)  nonverbal.

Question 9

Women are more likely to tactfully give feedback by mitigating criticism with praise.

Accepted Answer

A) True 
 B)False

Question 10

It is important for managers to utilize the similarities between genders and between generations,before trying to understand or deal with differences.

Accepted Answer

A) True 
 B)False

Question 11

Semantics refers to a person's characteristic speaking pattern.

Accepted Answer

A) True 
 B)False

Question 12

A recent meta-analysis of nonverbal expressions of emotions found that those who more effectively demonstrated their own emotions and perceived the emotional cues of others,performed better across a range of situations.

Accepted Answer

A) True 
 B)False

Question 13

Cherries & Cream is a cake designing institute that is looking at increasing its content online.It invites the public to write about innovative cake designs and techniques they would like to learn about and has a contest where the public can vote for the best baking video on their site.It is looking at picking out the top videos for its online cake design course.The technique used here is:

Accepted Answer

A)  crowdsourcing. 
B)  community membership. 
C)  teleworking. 
D)  participation confidence. 
E)  social constructionism. 
A)  crowdsourcing. 
B)  community membership. 
C)  teleworking. 
D)  participation confidence. 
E)  social constructionism.

Question 14

Jose was in a meeting with his supervisor regarding sales analysis.Throughout the meeting,he had his arms folded and legs crossed.His nonverbal behavior suggests a(n)_____ communication.

Accepted Answer

A)  semantic 
B)  defensive 
C)  aggressive 
D)  immediacy 
E)  nonassertive 
A)  semantic 
B)  defensive 
C)  aggressive 
D)  immediacy 
E)  nonassertive

Question 15

E-mail is an ever-present challenge and often an enormous time drain.

Accepted Answer

A) True 
 B)False

Question 16

When communicating with his subordinates,Greg has a tendency to lean backward.Which of the following is communicated by his behavior?

Accepted Answer

A)  Aloofness 
B)  Defensiveness 
C)  Aggressiveness 
D)  Immediacy 
E)  Nonassertiveness 
A)  Aloofness 
B)  Defensiveness 
C)  Aggressiveness 
D)  Immediacy 
E)  Nonassertiveness

Question 17

Identify the nonverbal behavior pattern that matches with an aggressive communication style.

Accepted Answer

A)  Wringing hands 
B)  Strong,steady,and audible voice 
C)  Good eye contact 
D)  Firm posture 
E)  Frequent interruptions 
A)  Wringing hands 
B)  Strong,steady,and audible voice 
C)  Good eye contact 
D)  Firm posture 
E)  Frequent interruptions

Question 18

In communication,when compared to women,men are likely to:

Accepted Answer

A)  share credit for success. 
B)  bluntly give feedback. 
C)  indirectly tell others what to do. 
D)  ask questions for clarification. 
E)  promote interpersonal communication. 
A)  share credit for success. 
B)  bluntly give feedback. 
C)  indirectly tell others what to do. 
D)  ask questions for clarification. 
E)  promote interpersonal communication.

Question 19

Alex,a German,is informing his subordinates who are of African origin that the ERP for travel has been significantly modified.Due to his German accent,none of the employees understand him as there is a _____ barrier.

Accepted Answer

A)  semantic 
B)  process 
C)  physical 
D)  personal 
E)  medium 
A)  semantic 
B)  process 
C)  physical 
D)  personal 
E)  medium

Question 20

Researchers recognize communication as an accurate process in which social information processing occurs.

Accepted Answer

A) True 
 B)False

E-mail is becoming a major communication medium because of all of the following EXCEPT:

Chung Hua,a Chinese employee at TCS,finds it very difficult to maintain eye contact with his superiors in meetings.His managers can correctly assume from the nonverbal cue that he is uninterested in the meeting and disrespectful toward his superiors.

Linguistic style not only helps explain communication differences between women and men,but it also influences our perceptions of others' confidence,competence,and abilities.

Transgenics is a bio-medical documentation company that allows its employees to work from home based on their seniority.They use information communication technology (ICT)to enable these employees to work for three out of five days without coming in to the office.This is called:

How is listening different from hearing? Identify the various listening styles.

Linguistic styles matter both in person and over the Internet.

According to the perceptual model of communication,the receiver creates the meaning of a message in his/her own mind.

Tracy feels quite cold but does not ask her colleagues to turn down the air-conditioner.She tends to shy away from confrontations and often ends up losing out on opportunities as she never speaks up.Her communication style is:

Women are more likely to tactfully give feedback by mitigating criticism with praise.

It is important for managers to utilize the similarities between genders and between generations,before trying to understand or deal with differences.

Semantics refers to a person's characteristic speaking pattern.

A recent meta-analysis of nonverbal expressions of emotions found that those who more effectively demonstrated their own emotions and perceived the emotional cues of others,performed better across a range of situations.

Jose was in a meeting with his supervisor regarding sales analysis.Throughout the meeting,he had his arms folded and legs crossed.His nonverbal behavior suggests a(n)_____ communication.

E-mail is an ever-present challenge and often an enormous time drain.

When communicating with his subordinates,Greg has a tendency to lean backward.Which of the following is communicated by his behavior?

Identify the nonverbal behavior pattern that matches with an aggressive communication style.

In communication,when compared to women,men are likely to:

Alex,a German,is informing his subordinates who are of African origin that the ERP for travel has been significantly modified.Due to his German accent,none of the employees understand him as there is a _____ barrier.

Researchers recognize communication as an accurate process in which social information processing occurs.

Needed: People-Centered Managers and Workplaces

Organizational Culture, Socialization, and Mentoring

Developing Global Managers

Understanding Social Perception and Managing Diversity

Appreciating Individual Differences: Intelligence, ability, personality, core Self-Evaluations, attitudes, and Emotions

Motivation I: Needs, Job Design, and Satisfaction

Motivation Ii: Equity, Expectancy, and Goal Setting

Improving Performance With Feedback, Rewards, and Positive Reinforcement

Effective Groups and Teams

Making Decisions

Managing Conflict and Negotiating

Influence, Power, and Politics: an Organizational Survival Kit

Leadership

Designing Effective Organizations

Managing Change and Organizational Learning

Filters

Exam 12: Communicating in the Digital Age

E-mail is becoming a major communication medium because of all of the following EXCEPT:

Chung Hua,a Chinese employee at TCS,finds it very difficult to maintain eye contact with his superiors in meetings.His managers can correctly assume from the nonverbal cue that he is uninterested in the meeting and disrespectful toward his superiors.

Linguistic style not only helps explain communication differences between women and men,but it also influences our perceptions of others' confidence,competence,and abilities.

Transgenics is a bio-medical documentation company that allows its employees to work from home based on their seniority.They use information communication technology (ICT)to enable these employees to work for three out of five days without coming in to the office.This is called:

How is listening different from hearing? Identify the various listening styles.

Linguistic styles matter both in person and over the Internet.

According to the perceptual model of communication,the receiver creates the meaning of a message in his/her own mind.

Tracy feels quite cold but does not ask her colleagues to turn down the air-conditioner.She tends to shy away from confrontations and often ends up losing out on opportunities as she never speaks up.Her communication style is:

Women are more likely to tactfully give feedback by mitigating criticism with praise.

It is important for managers to utilize the similarities between genders and between generations,before trying to understand or deal with differences.

Semantics refers to a person's characteristic speaking pattern.

A recent meta-analysis of nonverbal expressions of emotions found that those who more effectively demonstrated their own emotions and perceived the emotional cues of others,performed better across a range of situations.

Jose was in a meeting with his supervisor regarding sales analysis.Throughout the meeting,he had his arms folded and legs crossed.His nonverbal behavior suggests a(n)_____ communication.

E-mail is an ever-present challenge and often an enormous time drain.

When communicating with his subordinates,Greg has a tendency to lean backward.Which of the following is communicated by his behavior?

Identify the nonverbal behavior pattern that matches with an aggressive communication style.

In communication,when compared to women,men are likely to:

Alex,a German,is informing his subordinates who are of African origin that the ERP for travel has been significantly modified.Due to his German accent,none of the employees understand him as there is a _____ barrier.

Researchers recognize communication as an accurate process in which social information processing occurs.

Needed: People-Centered Managers and Workplaces

Organizational Culture, Socialization, and Mentoring

Developing Global Managers

Understanding Social Perception and Managing Diversity

Appreciating Individual Differences: Intelligence, ability, personality, core Self-Evaluations, attitudes, and Emotions

Motivation I: Needs, Job Design, and Satisfaction

Motivation Ii: Equity, Expectancy, and Goal Setting

Improving Performance With Feedback, Rewards, and Positive Reinforcement

Effective Groups and Teams

Making Decisions

Managing Conflict and Negotiating

Influence, Power, and Politics: an Organizational Survival Kit

Leadership

Designing Effective Organizations

Managing Change and Organizational Learning

Filters