Question 1

Discrepancy theory suggests that job dissatisfaction develops when

Accepted Answer

A) supervisors and employees differ radically in their values. 
B) workers don't see their jobs as offering what they want. 
C) job outcomes don't match job inputs. 
D) work is unchallenging and repetitive. 
E) workers begin to take benefits for granted. 
A) supervisors and employees differ radically in their values. 
B) workers don't see their jobs as offering what they want. 
C) job outcomes don't match job inputs. 
D) work is unchallenging and repetitive. 
E) workers begin to take benefits for granted.

Question 2

Values are a product of beliefs and attitudes.

Accepted Answer

A) True 
 B)False

Question 3

The concept of organizational citizenship behaviour illustrates one good reason to cultivate the job satisfaction of the workforce.

Accepted Answer

A) True 
 B)False

Question 4

Explain the difference between values,beliefs,and attitudes.How are they linked to behaviour? Give a hypothetical example of how a value,belief,and attitude may lead an individual to quit their job.

Accepted Answer

Values are broad preferences towards cer

Question 5

Generation X is also known as the Millennials.

Accepted Answer

A) True 
 B)False

Question 6

Mark says that he is happy with his salary,but finds that his job is not very challenging.This illustrates the concept of

Accepted Answer

A) discrepancy. 
B) inequity. 
C) facet satisfaction. 
D) distributive fairness. 
E) procedural fairness. 
A) discrepancy. 
B) inequity. 
C) facet satisfaction. 
D) distributive fairness. 
E) procedural fairness.

Question 7

Occupations with high cognitive demands tend to be paid more when the jobs are also high in .

Accepted Answer

The answer of Occupations with high cognitive demands tend to...

Question 8

All forms of commitment reduce

Accepted Answer

The answer of All forms of commitment reduce...

Question 9

When is behaviour most likely to correspond to attitudes?

Accepted Answer

A) When people have held the attitude for a long time and the attitude is held confidently 
B) When people have held the attitude for a long time and the attitude is held in different situations 
C) When people have direct experience with the target of the attitude and the attitude is held confidently 
D) When people have direct experience with the target of the attitude and the attitude is held in different situations 
E) When people have direct experience with the type of attitude and the attitude is held in different situations 
A) When people have held the attitude for a long time and the attitude is held confidently 
B) When people have held the attitude for a long time and the attitude is held in different situations 
C) When people have direct experience with the target of the attitude and the attitude is held confidently 
D) When people have direct experience with the target of the attitude and the attitude is held in different situations 
E) When people have direct experience with the type of attitude and the attitude is held in different situations

Question 10

What role do rewards play in the relationship between job satisfaction and job performance?

Accepted Answer

A) Employees who are satisfied are more likely to be rewarded so they will perform better. 
B) Employees who are rewarded will be more satisfied so they will perform better. 
C) Employees who perform better will be rewarded so they will be more likely to be satisfied. 
D) Employees who perform better will be more satisfied so they will be more likely to be rewarded. 
E) Employees who are rewarded will perform better so they will be more likely to be satisfied. 
A) Employees who are satisfied are more likely to be rewarded so they will perform better. 
B) Employees who are rewarded will be more satisfied so they will perform better. 
C) Employees who perform better will be rewarded so they will be more likely to be satisfied. 
D) Employees who perform better will be more satisfied so they will be more likely to be rewarded. 
E) Employees who are rewarded will perform better so they will be more likely to be satisfied.

Question 11

Which of the following is true?

Accepted Answer

A) Pay is often considered an input in equity theory. 
B) The Job Descriptive Index measures job satisfaction. 
C) The Job Descriptive Index measures how happy employees are with various aspects of their job. 
D) The values held by members of various occupations are remarkably similar. 
E) The Minnesota Satisfaction Questionnaire uses responses of "yes," "no," and "I don't know." 
A) Pay is often considered an input in equity theory. 
B) The Job Descriptive Index measures job satisfaction. 
C) The Job Descriptive Index measures how happy employees are with various aspects of their job. 
D) The values held by members of various occupations are remarkably similar. 
E) The Minnesota Satisfaction Questionnaire uses responses of "yes," "no," and "I don't know."

Question 12

The third response in the progression of withdrawal is

Accepted Answer

The answer of The third response in the progression of...

Question 13

Emotional labour is an informal term for emotional contagion.

Accepted Answer

A) True 
 B)False

Question 14

Describe the relationship between employee job satisfaction and customer satisfaction and explain when they are or are not related.

Accepted Answer

There is growing evidence that employee

Question 15

What type of commitment is negatively related to performance?

Accepted Answer

A) Affective commitment 
B) Affective commitment and normative commitment 
C) Continuance commitment 
D) Continuance commitment and normative commitment 
E) Normative commitment 
A) Affective commitment 
B) Affective commitment and normative commitment 
C) Continuance commitment 
D) Continuance commitment and normative commitment 
E) Normative commitment

Question 16

When it comes to organizational commitment,which of the following is considered to be an especially bad combination for both the employee and the organization?

Accepted Answer

A) High normative commitment and low affective commitment 
B) Low normative commitment and high affective commitment 
C) High continuance commitment and low affective commitment 
D) Low continuance commitment and low affective commitment 
E) Low continuance commitment and high normative commitment 
A) High normative commitment and low affective commitment 
B) Low normative commitment and high affective commitment 
C) High continuance commitment and low affective commitment 
D) Low continuance commitment and low affective commitment 
E) Low continuance commitment and high normative commitment

Question 17

The word discrepancy in discrepancy theory refers to the discrepancy between job inputs and job outcomes.

Accepted Answer

A) True 
 B)False

Question 18

Research shows that there is sometimes a progression of withdrawal in response to job dissatisfaction.Which of the following is often the first withdrawal response?

Accepted Answer

A) Lateness 
B) Reduced organizational citizenship behaviours 
C) Absenteeism 
D) Turnover 
E) Reduced job performance 
A) Lateness 
B) Reduced organizational citizenship behaviours 
C) Absenteeism 
D) Turnover 
E) Reduced job performance

Question 19

What factor would be most likely to boost continuance commitment?

Accepted Answer

A) A generous pension fund 
B) Interesting work 
C) Organizational ideology 
D) Friendly supervision 
E) Moving to a new community 
A) A generous pension fund 
B) Interesting work 
C) Organizational ideology 
D) Friendly supervision 
E) Moving to a new community

Question 20

Describe how changes in the workplace are having an impact on organizational commitment.

Accepted Answer

The impact of changes in the workplace o

Discrepancy theory suggests that job dissatisfaction develops when

Values are a product of beliefs and attitudes.

The concept of organizational citizenship behaviour illustrates one good reason to cultivate the job satisfaction of the workforce.

Explain the difference between values,beliefs,and attitudes.How are they linked to behaviour? Give a hypothetical example of how a value,belief,and attitude may lead an individual to quit their job.

Generation X is also known as the Millennials.

Mark says that he is happy with his salary,but finds that his job is not very challenging.This illustrates the concept of

Occupations with high cognitive demands tend to be paid more when the jobs are also high in .

All forms of commitment reduce

When is behaviour most likely to correspond to attitudes?

What role do rewards play in the relationship between job satisfaction and job performance?

Which of the following is true?

The third response in the progression of withdrawal is

Emotional labour is an informal term for emotional contagion.

Describe the relationship between employee job satisfaction and customer satisfaction and explain when they are or are not related.

What type of commitment is negatively related to performance?

When it comes to organizational commitment,which of the following is considered to be an especially bad combination for both the employee and the organization?

The word discrepancy in discrepancy theory refers to the discrepancy between job inputs and job outcomes.

Research shows that there is sometimes a progression of withdrawal in response to job dissatisfaction.Which of the following is often the first withdrawal response?

What factor would be most likely to boost continuance commitment?

Describe how changes in the workplace are having an impact on organizational commitment.

Organizational Behaviour and Management

Personality and Learning

Perception, attribution, and Diversity

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, politics, and Ethics

Conflict and Stress

Organizational Structure

Environment,strategy,and Technology

Organizational Change, development, and Innovation

Filters

Exam 4: Values, attitudes, and Work Behaviour

Discrepancy theory suggests that job dissatisfaction develops when

Values are a product of beliefs and attitudes.

The concept of organizational citizenship behaviour illustrates one good reason to cultivate the job satisfaction of the workforce.

Explain the difference between values,beliefs,and attitudes.How are they linked to behaviour? Give a hypothetical example of how a value,belief,and attitude may lead an individual to quit their job.

Generation X is also known as the Millennials.

Mark says that he is happy with his salary,but finds that his job is not very challenging.This illustrates the concept of

Occupations with high cognitive demands tend to be paid more when the jobs are also high in .

All forms of commitment reduce

When is behaviour most likely to correspond to attitudes?

What role do rewards play in the relationship between job satisfaction and job performance?

Which of the following is true?

The third response in the progression of withdrawal is

Emotional labour is an informal term for emotional contagion.

Describe the relationship between employee job satisfaction and customer satisfaction and explain when they are or are not related.

What type of commitment is negatively related to performance?

When it comes to organizational commitment,which of the following is considered to be an especially bad combination for both the employee and the organization?

The word discrepancy in discrepancy theory refers to the discrepancy between job inputs and job outcomes.

Research shows that there is sometimes a progression of withdrawal in response to job dissatisfaction.Which of the following is often the first withdrawal response?

What factor would be most likely to boost continuance commitment?

Describe how changes in the workplace are having an impact on organizational commitment.

Organizational Behaviour and Management

Personality and Learning

Perception, attribution, and Diversity

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, politics, and Ethics

Conflict and Stress

Organizational Structure

Environment,strategy,and Technology

Organizational Change, development, and Innovation

Filters