Question 1

Which of these ISO standards has the greatest number of organizations certified as of 2009?

Accepted Answer

A) ISO 9001:2008. 
B) ISO 14000:2004. 
C) ISO 19000:2008. 
D) ISO 26000:2010. 
A) ISO 9001:2008. 
B) ISO 14000:2004. 
C) ISO 19000:2008. 
D) ISO 26000:2010. A

Question 2

If the quality level is increased by taking steps to prevent defects before they happen,which one of the following statements is TRUE?

Accepted Answer

A) Prevention costs increase. 
B) Appraisal costs increase. 
C) Internal failure costs increase. 
D) External failure costs increase. 
A) Prevention costs increase. 
B) Appraisal costs increase. 
C) Internal failure costs increase. 
D) External failure costs increase. A

Question 3

Full-time teachers and leaders of teams involved in six sigma projects are referred to as ________.

Accepted Answer

black belts

Question 4

________ costs are associated with preventing defects before they happen.

Accepted Answer

The answer of ________ costs are associated with preventing defects...

Question 5

If a product initially fails to live up to the customer's expectations,which dimension of quality might salvage the sale and the company's reputation?

Accepted Answer

A) psychological impressions 
B) fitness for use 
C) support 
D) value 
A) psychological impressions 
B) fitness for use 
C) support 
D) value

Question 6

________ is the application of statistical techniques to determine if the quality of incoming materials should be accepted or rejected,based on the testing of a sample of parts.

Accepted Answer

The answer of ________ is the application of statistical techniques...

Question 7

Developing a cultural environment for ethical behavior in an organization includes all of the following EXCEPT:

Accepted Answer

A) education in how ethics is part of an employee's job. 
B) organization of an ethics public relations group to interface between the firm and society. 
C) redesign of a service or product to make it easier to produce. 
D) documentation of a company's ethical standards and practices. 
A) education in how ethics is part of an employee's job. 
B) organization of an ethics public relations group to interface between the firm and society. 
C) redesign of a service or product to make it easier to produce. 
D) documentation of a company's ethical standards and practices.

Question 8

Which one of the following statements is a key feature of both TQM and Six Sigma?

Accepted Answer

A) Quality is primarily the responsibility of all employees in the organization. 
B) Quality is primarily the responsibility of the quality control department. 
C) Quality is primarily the responsibility of the production department. 
D) Quality is primarily the responsibility of top management. 
A) Quality is primarily the responsibility of all employees in the organization. 
B) Quality is primarily the responsibility of the quality control department. 
C) Quality is primarily the responsibility of the production department. 
D) Quality is primarily the responsibility of top management.

Question 9

The ISO 14000 standards explicitly mentions:

Accepted Answer

A) composition of the company safety committee. 
B) fair labor practices. 
C) life-cycle assessment 
D) fair operating practices. 
A) composition of the company safety committee. 
B) fair labor practices. 
C) life-cycle assessment 
D) fair operating practices.

Question 10

Which one of the following statements is TRUE?

Accepted Answer

A) Fitness for use is how well a product or service serves its intended market at a price customers are willing to pay. 
B) The quality of service is generally easier to measure than is the quality of manufactured products. 
C) High conformance to quality in manufacturing has no effect on profit margins. 
D) Rework tends to increase lead time and inventory levels maintained in a manufacturing company. 
A) Fitness for use is how well a product or service serves its intended market at a price customers are willing to pay. 
B) The quality of service is generally easier to measure than is the quality of manufactured products. 
C) High conformance to quality in manufacturing has no effect on profit margins. 
D) Rework tends to increase lead time and inventory levels maintained in a manufacturing company.

Question 11

One common point for inspection is at the raw material input stage.

Accepted Answer

A) True 
 B)False

Question 12

Convicting an innocent defendant is an example of a type II error.

Accepted Answer

A) True 
 B)False

Question 13

The investment a company makes in training employees to perform their duties and redesigning products and processes to improve them would be categorized as prevention costs.

Accepted Answer

A) True 
 B)False

Question 14

Table 5.4
The manager of Champion Cooling Company has recently implemented a statistical process control method.The accompanying table shows the results of five different samples of walk-in coolers that were produced in the previous month.
  
-Use the information in Table 5.4.The first point plotted on the x-bar chart has a value of:

Accepted Answer

A) 104.3. 
B) 103.7. 
C) 102.0. 
D) 103.2. 
A) 104.3. 
B) 103.7. 
C) 102.0. 
D) 103.2.

Question 15

The international standard that is applied to determine a company's "social responsibility" is:

Accepted Answer

A) ISO 9001:2008. 
B) ISO 14000:2004. 
C) ISO 19000:2008. 
D) ISO 26000:2010. 
A) ISO 9001:2008. 
B) ISO 14000:2004. 
C) ISO 19000:2008. 
D) ISO 26000:2010.

Question 16

Increasing the quality level by better products and processes may:

Accepted Answer

A) allow a company to raise the price of the product. 
B) move a company closer to a competitive priority of price. 
C) reduce prevention costs. 
D) ensure that the trade-off between prevention costs and other costs of poor quality is worthwhile. 
A) allow a company to raise the price of the product. 
B) move a company closer to a competitive priority of price. 
C) reduce prevention costs. 
D) ensure that the trade-off between prevention costs and other costs of poor quality is worthwhile.

Question 17

Table 5.2  
-Using Table 5.2,for the   chart,what is the value of the lower control limit for the x-bar chart?

Accepted Answer

A) less than or equal to 9.00 
B) greater than 9.00 but less than or equal to 9.99 
C) greater than 9.99 but less than or equal to 10.99 
D) greater than 10.99 
A) less than or equal to 9.00 
B) greater than 9.00 but less than or equal to 9.99 
C) greater than 9.99 but less than or equal to 10.99 
D) greater than 10.99

Question 18

Financial and market results are one consideration of the Baldrige Performance Excellence Program.

Accepted Answer

A) True 
 B)False

Question 19

The Baldrige Performance Excellence Program:

Accepted Answer

A) focuses on large manufacturing companies because of the impact they have on the economy. 
B) involves seven major criteria that are built on the base of customer satisfaction. 
C) is a set of standards governing the requirements for documentation of a quality program. 
D) was devised by the International Organization for Standardization for companies doing business in Europe. 
A) focuses on large manufacturing companies because of the impact they have on the economy. 
B) involves seven major criteria that are built on the base of customer satisfaction. 
C) is a set of standards governing the requirements for documentation of a quality program. 
D) was devised by the International Organization for Standardization for companies doing business in Europe.

Question 20

A process may be in control according to the   chart and out of control according to the R-chart.In this case,the process is said to be in partial control.

Accepted Answer

A) True 
 B)False

Exam 5: Quality and Performance

Which of these ISO standards has the greatest number of organizations certified as of 2009?

If the quality level is increased by taking steps to prevent defects before they happen,which one of the following statements is TRUE?

Full-time teachers and leaders of teams involved in six sigma projects are referred to as ________.

________ costs are associated with preventing defects before they happen.

If a product initially fails to live up to the customer's expectations,which dimension of quality might salvage the sale and the company's reputation?

________ is the application of statistical techniques to determine if the quality of incoming materials should be accepted or rejected,based on the testing of a sample of parts.

Developing a cultural environment for ethical behavior in an organization includes all of the following EXCEPT:

Which one of the following statements is a key feature of both TQM and Six Sigma?

The ISO 14000 standards explicitly mentions:

Which one of the following statements is TRUE?

One common point for inspection is at the raw material input stage.

Convicting an innocent defendant is an example of a type II error.

The investment a company makes in training employees to perform their duties and redesigning products and processes to improve them would be categorized as prevention costs.

The international standard that is applied to determine a company's "social responsibility" is:

Increasing the quality level by better products and processes may:

Table 5.2 -Using Table 5.2,for the chart,what is the value of the lower control limit for the x-bar chart?

Financial and market results are one consideration of the Baldrige Performance Excellence Program.

The Baldrige Performance Excellence Program:

A process may be in control according to the chart and out of control according to the R-chart.In this case,the process is said to be in partial control.

Using Operations to Compete

Project Management

Process Strategy

Process Analysis

Capacity Planning

Constraint Management

Lean Systems

Supply Chain Inventory Management

Supply Chain Design

Supply Chain Location Decisions

Supply Chain Integration

Supply Chain Sustainability and Humanitarian Logistics

Forecasting

Operations Planning and Scheduling

Resource Planning

Decision Making

Waiting Line

Special Inventory Models

Linear Programming

Simulation

Financial Analysis

Acceptance Sampling Plans

Measuring Output Rates

Learning Curve Analysis

Operations Scheduling

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