Question 1

A primary enabler of process reengineering is:

Accepted Answer

A) the service-product matrix. 
B) a process flow chart. 
C) information technology. 
D) employee training. 
A) the service-product matrix. 
B) a process flow chart. 
C) information technology. 
D) employee training. C

Question 2

Use the following to answer the questions below.
You currently purchase a part used in your production process from an outside supplier,and have decided to begin making this part in-house.You have two equipment options for moving production in-house: special-purpose equipment and general-purpose equipment.Cost information for these two options is as follows:
  
-Refer to the instruction above.At an annual requirement of 40,000 units,what does the company save per year by selecting the low-cost option?

Accepted Answer

A) $150,000 
B) $300,000 
C) $50,000 
D) $40,000 
A) $150,000 
B) $300,000 
C) $50,000 
D) $40,000 C

Question 3

Reengineering is the fundamental rethinking and radical redesign of processes to improve performance dramatically.

Accepted Answer

A) True 
 B)False  True

Question 4

The product-process matrix used to analyze manufacturing operations brings together the elements of:

Accepted Answer

A) volume,process,and intensity. 
B) process,intensity,and product design. 
C) intensity,volume,and process. 
D) customization,volume,and process. 
A) volume,process,and intensity. 
B) process,intensity,and product design. 
C) intensity,volume,and process. 
D) customization,volume,and process.

Question 5

A make-to-stock strategy involves holding items in stock for immediate delivery and is feasible for standardized products with high volumes and reasonably accurate forecasts.

Accepted Answer

A) True 
 B)False

Question 6

Under which one of the following environments would you opt for a higher degree of resource flexibility?

Accepted Answer

A) a firm using a flexible flow strategy 
B) a firm facing a stable demand 
C) a firm using a line flow strategy 
D) a firm producing only one product 
A) a firm using a flexible flow strategy 
B) a firm facing a stable demand 
C) a firm using a line flow strategy 
D) a firm producing only one product

Question 7

________ reflects the ways in which customers become part of the process and the extent of their participation.

Accepted Answer

Customer i

Question 8

Which one of the following statements concerning the role of process reengineering is best?

Accepted Answer

A) Reengineering is the fundamental rethinking and radical design of business processes. 
B) Reengineering efforts should focus on functional departments. 
C) Information technology should be kept separate from reengineering initiatives. 
D) Reengineering requires an attitude of incremental improvement. 
A) Reengineering is the fundamental rethinking and radical design of business processes. 
B) Reengineering efforts should focus on functional departments. 
C) Information technology should be kept separate from reengineering initiatives. 
D) Reengineering requires an attitude of incremental improvement.

Question 9

A manufacturer that produces standard products in large volumes is likely to be using a(n):

Accepted Answer

A) make-to-stock strategy. 
B) make-to-order strategy. 
C) assemble-to-order strategy. 
D) engineer-to-order strategy. 
A) make-to-stock strategy. 
B) make-to-order strategy. 
C) assemble-to-order strategy. 
D) engineer-to-order strategy.

Question 10

A politician conducting a town hall meeting is an example of:

Accepted Answer

A) back office. 
B) passive contact. 
C) active contact. 
D) hybrid office. 
A) back office. 
B) passive contact. 
C) active contact. 
D) hybrid office.

Question 11

Which statement about economies of scope is not true?

Accepted Answer

A) Economies of scope are often attained through programmable automation. 
B) Economies of scope bring together two competitive priorities-customization and low price. 
C) Economies of scope reflect the ability to produce multiple products more cheaply in combination than separately. 
D) Economies of scope reflect low capital intensity and high resource flexibility. 
A) Economies of scope are often attained through programmable automation. 
B) Economies of scope bring together two competitive priorities-customization and low price. 
C) Economies of scope reflect the ability to produce multiple products more cheaply in combination than separately. 
D) Economies of scope reflect low capital intensity and high resource flexibility.

Question 12

In a line process,there is little variability in the products manufactured,and production and material handling equipment are often specialized.

Accepted Answer

A) True 
 B)False

Question 13

A team consisting of members from each functional area affected by the process change is referred to as a(n):

Accepted Answer

A) reengineering team. 
B) cross-functional team. 
C) process team. 
D) improvement team. 
A) reengineering team. 
B) cross-functional team. 
C) process team. 
D) improvement team.

Question 14

Use the following to answer the questions below.
A company is considering two options for the production of a part needed downstream in the manufacturing process.Particulars are as follows:
  
-Refer to the instruction above.What is the monthly break-even quantity for choosing between the two automation approaches?

Accepted Answer

A) 1,000 units 
B) 2,000 units 
C) 6,000 units 
D) 12,000 units 
A) 1,000 units 
B) 2,000 units 
C) 6,000 units 
D) 12,000 units

Question 15

High customer involvement increases service provider productivity and makes quality measurement easier.

Accepted Answer

A) True 
 B)False

Question 16

Use the following to answer the questions below.
Acme Machine is a job shop that makes specialty parts for the airline industry.Figure #1 below shows the block plan for key manufacturing operations in its current facility.Acme believes there may be a way to reduce the total distance traveled between departments.Consider the two revisions that have been suggested,based on the closeness matrix shown below the block plans.The aisles are shown by the dotted lines in Figure 1.    
-If travel between departments is restricted to the aisles shown in Figure 1,what is the total weighted-distance (wd)score for the block plan shown in Figure 1?

Accepted Answer

A) less than or equal to 30 
B) greater than 30 but less than or equal to 60 
C) greater than 60 but less than or equal to 90 
D) greater than 90 
A) less than or equal to 30 
B) greater than 30 but less than or equal to 60 
C) greater than 60 but less than or equal to 90 
D) greater than 90

Question 17

Service providers with a line process tend to move customers,materials,or information in a fixed sequence from one operation to the next.

Accepted Answer

A) True 
 B)False

Question 18

________ is the ease with which employees and equipment can handle a wide variety of products,output levels,duties,and functions.

Accepted Answer

Resource f

Question 19

People processing services require:

Accepted Answer

A) a high degree of process structure. 
B) high capital intensity. 
C) physical presence. 
D) hybrid low volume-capital intensive operations. 
A) a high degree of process structure. 
B) high capital intensity. 
C) physical presence. 
D) hybrid low volume-capital intensive operations.

Question 20

A firm that uses large batch,line,or continuous-flow process most likely have:

Accepted Answer

A) low-cost operations as a competitive priority. 
B) top quality as a competitive priority. 
C) flexibility as a competitive priority. 
D) on-time delivery as a competitive priority. 
A) low-cost operations as a competitive priority. 
B) top quality as a competitive priority. 
C) flexibility as a competitive priority. 
D) on-time delivery as a competitive priority.

Exam 3: Process Strategy

A primary enabler of process reengineering is:

Reengineering is the fundamental rethinking and radical redesign of processes to improve performance dramatically.

The product-process matrix used to analyze manufacturing operations brings together the elements of:

A make-to-stock strategy involves holding items in stock for immediate delivery and is feasible for standardized products with high volumes and reasonably accurate forecasts.

Under which one of the following environments would you opt for a higher degree of resource flexibility?

________ reflects the ways in which customers become part of the process and the extent of their participation.

Which one of the following statements concerning the role of process reengineering is best?

A manufacturer that produces standard products in large volumes is likely to be using a(n):

A politician conducting a town hall meeting is an example of:

Which statement about economies of scope is not true?

In a line process,there is little variability in the products manufactured,and production and material handling equipment are often specialized.

A team consisting of members from each functional area affected by the process change is referred to as a(n):

High customer involvement increases service provider productivity and makes quality measurement easier.

Service providers with a line process tend to move customers,materials,or information in a fixed sequence from one operation to the next.

________ is the ease with which employees and equipment can handle a wide variety of products,output levels,duties,and functions.

People processing services require:

A firm that uses large batch,line,or continuous-flow process most likely have:

Using Operations to Compete

Project Management

Process Analysis

Quality and Performance

Capacity Planning

Constraint Management

Lean Systems

Supply Chain Inventory Management

Supply Chain Design

Supply Chain Location Decisions

Supply Chain Integration

Supply Chain Sustainability and Humanitarian Logistics

Forecasting

Operations Planning and Scheduling

Resource Planning

Decision Making

Waiting Line

Special Inventory Models

Linear Programming

Simulation

Financial Analysis

Acceptance Sampling Plans

Measuring Output Rates

Learning Curve Analysis

Operations Scheduling

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