Question 1

Process analysis focuses on:

Accepted Answer

A) how work is actually done. 
B) who is responsible for the customer. 
C) the customer's needs. 
D) the number of steps in between supplier and customer. 
A) how work is actually done. 
B) who is responsible for the customer. 
C) the customer's needs. 
D) the number of steps in between supplier and customer. A

Question 2

Scenario 4.1
Garman observes a worker assembling peanut valves and records the data displayed in the table.
  
-Use the information in Scenario 4.1.What is the standard time for this job element if the allowance for the process is 25%?

Accepted Answer

A) 15 seconds 
B) 20 seconds 
C) 25 seconds 
D) 30 seconds 
A) 15 seconds 
B) 20 seconds 
C) 25 seconds 
D) 30 seconds C

Question 3

Brainstorming sessions can be effectively conducted on the Internet using software that allows one person to see another's ideas and build on them.

Accepted Answer

A) True 
 B)False  True

Question 4

When using work sampling,the times of day when the analyst collects the sample data should be selected at random over the length of the study.

Accepted Answer

A) True 
 B)False

Question 5

The labor time for successive units produced is plotted in the graph shown below.What is the learning percentage reflected by this graph?

Accepted Answer

The first unit takes 20 units of time an

Question 6

________ is based on comparison of processes with a direct adversary in industry.

Accepted Answer

Competitiv

Question 7

All forms of benchmarking are best applied in situations where long-term continuous improvement is desired.

Accepted Answer

A) True 
 B)False

Question 8

A farmer that has been well-trained in the scientific method divides his acreage into several plots and plants the same variety of hay in each.He varies the amount of fertilizer applied to each plot and carefully records the yield,in bales per acre,for each of the plots.Which of these tools would be the best to help him analyze the effect of fertilizer application on hay yield?

Accepted Answer

A) cause and effect diagram 
B) scatter diagram 
C) Pareto chart 
D) flow chart 
A) cause and effect diagram 
B) scatter diagram 
C) Pareto chart 
D) flow chart

Question 9

Which one of the following groups of activities is likely to be shown on a process chart?

Accepted Answer

A) operation,inspection,delay 
B) operation,capital intensity,flow strategy 
C) transportation,material flow,physical layout 
D) storage,delay,personnel involved 
A) operation,inspection,delay 
B) operation,capital intensity,flow strategy 
C) transportation,material flow,physical layout 
D) storage,delay,personnel involved

Question 10

The ________ is a measurement found by multiplying the average time and the rating factor.

Accepted Answer

The answer of The ________ is a measurement found by...

Question 11

A manager is interested in setting a time standard for a machining operation.Which one of the following is LEAST likely to be of use?

Accepted Answer

A) time-study method 
B) elemental standard data approach 
C) predetermined data approach 
D) work sampling method 
A) time-study method 
B) elemental standard data approach 
C) predetermined data approach 
D) work sampling method

Question 12

Create a flowchart that displays the proper sequential use of the major graphical tools in Chapter 4,"Process Analysis." Include a note next to each tool that explains how the output of one tool is used as the input for the following tool.

Accepted Answer

A flowchart shows a big picture view of

Question 13

________ data is probably the easiest to obtain compared to other types of benchmarking data.

Accepted Answer

Internal b

Question 14

Xerox benchmarked its distribution system against that of L.L.Bean's.This is an example of:

Accepted Answer

A) competitive benchmarking. 
B) internal benchmarking. 
C) functional benchmarking. 
D) disaggregate benchmarking. 
A) competitive benchmarking. 
B) internal benchmarking. 
C) functional benchmarking. 
D) disaggregate benchmarking.

Question 15

A work sampling method is used to determine the proportion of the time a worker is idle.The following information was gathered on a random basis.   What is the proportion of idle time observed for this worker?

Accepted Answer

A) less than or equal to 5% 
B) greater than 5% but less than or equal to 10% 
C) greater than 10% but less than or equal to 20% 
D) greater than 20% 
A) less than or equal to 5% 
B) greater than 5% but less than or equal to 10% 
C) greater than 10% but less than or equal to 20% 
D) greater than 20%

Question 16

The act of reproducing the behavior of a process using a model that describes each step of the process is called:

Accepted Answer

A) process analysis. 
B) Pareto analysis. 
C) benchmarking. 
D) simulation. 
A) process analysis. 
B) Pareto analysis. 
C) benchmarking. 
D) simulation.

Question 17

Benchmarking involves four basic steps,which are:

Accepted Answer

A) plan,do,check,and act. 
B) planning,analysis,integration,and action. 
C) search,check,systematize,and act. 
D) find,do,change,and calibrate. 
A) plan,do,check,and act. 
B) planning,analysis,integration,and action. 
C) search,check,systematize,and act. 
D) find,do,change,and calibrate.

Question 18

The ________ can be represented by a line called a learning curve.

Accepted Answer

The answer of The ________ can be represented by a...

Question 19

A process chart activity that occurs when something is put away until a later time is a(n):

Accepted Answer

A) storage. 
B) transportation. 
C) inspection. 
D) delay. 
A) storage. 
B) transportation. 
C) inspection. 
D) delay.

Question 20

The manager of a supermarket would like to know which of several quality problems to address first.A tool that would be most helpful would be a:

Accepted Answer

A) checklist. 
B) cause-and-effect diagram. 
C) Pareto chart. 
D) scatter diagram. 
A) checklist. 
B) cause-and-effect diagram. 
C) Pareto chart. 
D) scatter diagram.

Exam 4: Process Analysis

Process analysis focuses on:

Scenario 4.1 Garman observes a worker assembling peanut valves and records the data displayed in the table. -Use the information in Scenario 4.1.What is the standard time for this job element if the allowance for the process is 25%?

Brainstorming sessions can be effectively conducted on the Internet using software that allows one person to see another's ideas and build on them.

When using work sampling,the times of day when the analyst collects the sample data should be selected at random over the length of the study.

The labor time for successive units produced is plotted in the graph shown below.What is the learning percentage reflected by this graph?

________ is based on comparison of processes with a direct adversary in industry.

All forms of benchmarking are best applied in situations where long-term continuous improvement is desired.

Which one of the following groups of activities is likely to be shown on a process chart?

The ________ is a measurement found by multiplying the average time and the rating factor.

A manager is interested in setting a time standard for a machining operation.Which one of the following is LEAST likely to be of use?

Create a flowchart that displays the proper sequential use of the major graphical tools in Chapter 4,"Process Analysis." Include a note next to each tool that explains how the output of one tool is used as the input for the following tool.

________ data is probably the easiest to obtain compared to other types of benchmarking data.

Xerox benchmarked its distribution system against that of L.L.Bean's.This is an example of:

A work sampling method is used to determine the proportion of the time a worker is idle.The following information was gathered on a random basis. What is the proportion of idle time observed for this worker?

The act of reproducing the behavior of a process using a model that describes each step of the process is called:

Benchmarking involves four basic steps,which are:

The ________ can be represented by a line called a learning curve.

A process chart activity that occurs when something is put away until a later time is a(n):

The manager of a supermarket would like to know which of several quality problems to address first.A tool that would be most helpful would be a:

Using Operations to Compete

Project Management

Process Strategy

Quality and Performance

Capacity Planning

Constraint Management

Lean Systems

Supply Chain Inventory Management

Supply Chain Design

Supply Chain Location Decisions

Supply Chain Integration

Supply Chain Sustainability and Humanitarian Logistics

Forecasting

Operations Planning and Scheduling

Resource Planning

Decision Making

Waiting Line

Special Inventory Models

Linear Programming

Simulation

Financial Analysis

Acceptance Sampling Plans

Measuring Output Rates

Learning Curve Analysis

Operations Scheduling

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