Question 1

A fixed schedule gives each employee the next employee's schedule the following week.

Accepted Answer

A) True 
 B)False

Question 2

Use the information in the preceding table and sequence the six jobs using FCFS and EDD.The jobs are listed in the order of their arrival.Calculate the average flow time and average past due.It is now time zero.

Accepted Answer

@#IMG-DLM& Average Flow Time = 159 ÷ 6 =

Question 3

A hospital must have a skeleton crew on hand during the undesirable work period from midnight to 8 o'clock.One way to make sure that all employees have the opportunity to work this shift is by adopting a(n)________.

Accepted Answer

The answer of A hospital must have a skeleton crew...

Question 4

As October came to a close,Geoff updated the sales and operations plan with figures for actual sales,production,inventory,costs,and constraints before turning the production staff's attention to November,a process known as:

Accepted Answer

A) planning. 
B) rolling. 
C) closing out. 
D) pencil whipping. 
A) planning. 
B) rolling. 
C) closing out. 
D) pencil whipping.

Question 5

What is a Gantt chart? What does Gantt stand for?

Accepted Answer

Gantt charts come in two flavors;the pro

Question 6

Some ways to manage demand include building anticipation inventories of goods and hiring or laying off employees.

Accepted Answer

A) True 
 B)False

Question 7

A service firm's sales and operations plan,called a(n)________,centers on staffing and other labor-related factors.

Accepted Answer

The answer of A service firm's sales and operations plan,called...

Question 8

The lowest planning level in a sales and operations plan is:

Accepted Answer

A) resource planning. 
B) forecasting. 
C) scheduling. 
D) sales and operations planning. 
A) resource planning. 
B) forecasting. 
C) scheduling. 
D) sales and operations planning.

Question 9

The Acme Company is a cosmetics manufacturing company with corporate offices in Indianapolis.Explain how corporate goals and objectives developed as a business plan in Indianapolis become the tangible plans and steps that are actually implemented in Acme's remote production plants located in Virginia,Ohio and Arizona.

Accepted Answer

The Sales and Operations Plan is the veh

Question 10

A group of customers,services,or products that have similar demand requirements and common process,labor,and materials requirements is called a(n)________.

Accepted Answer

The answer of A group of customers,services,or products that have...

Question 11

________ is the accumulation of customer orders that have been promised for delivery at some future date.

Accepted Answer

The answer of ________ is the accumulation of customer orders...

Question 12

For the student advisement service at a university,business majors and education majors would constitute two different product families.

Accepted Answer

A) True 
 B)False

Question 13

Table 10.2
Archie Toys is a retailer operating out of Wichita,Kansas.It experiences a seasonal demand pattern for its services.Labor requirements over a typical six-month period follow.The workforce requirements (expressed as number of employees)are given in the following table for the next six periods.   Costs associated with operations are as follows:
Wages = $800 per worker per month
Hiring cost = $300 per worker
Layoff cost = $200 per worker
The current workforce level is nine workers,and the undertime is paid for.Use the spreadsheet approach and the preceding data to answer the following questions.
-Use the information in Table 10.2.The total cost of the staffing plan,including the cost of regular wages,hiring,and layoffs using a chase strategy with hiring and layoffs but no overtime,is:

Accepted Answer

A) less than or equal to $42,000. 
B) greater than $42,000 but less than or equal to $43,000. 
C) greater than $43,000 but less than or equal to $44,000. 
D) greater than $44,000. 
A) less than or equal to $42,000. 
B) greater than $42,000 but less than or equal to $43,000. 
C) greater than $43,000 but less than or equal to $44,000. 
D) greater than $44,000.

Question 14

Investment return that is unrealized by stocking raw materials and finished goods can be classified as holding cost.

Accepted Answer

A) True 
 B)False

Question 15

A services firm's sales and operations plan generates both production plan and a staffing plan.

Accepted Answer

A) True 
 B)False

Question 16

Table 10.1
Bart Incorporated manufactures rotary air fans and uses a production-planning horizon of one-half year.It allows for regular time,part time,overtime,and subcontracting production to meet the demand but no more than 12 units may be made by each of these methods.Both anticipation inventory and backorders are allowed.The beginning (or current)inventory is 20 units.Their first attempt at a sales and operations plan has resulted in the following.
  
-Use the information in Table 10.1.According to the production plan,what will be the total ending inventory in the second month after the second month's demand is satisfied?

Accepted Answer

A) -21 units 
B) 0 units 
C) 21 units 
D) This cannot be determined from the information provided. 
A) -21 units 
B) 0 units 
C) 21 units 
D) This cannot be determined from the information provided.

Question 17

A financial assessment of a for-profit organization's near future (for one or two years ahead)is a(n):

Accepted Answer

A) business plan. 
B) annual plan. 
C) resource plan. 
D) financial budget. 
A) business plan. 
B) annual plan. 
C) resource plan. 
D) financial budget.

Question 18

Table 10.10
A work center has the following six jobs waiting to be processed (all times are shown in days):
  
-Use the information in Table 10.10.Which job will be the first one completed if scheduling is done using the first-come,first-served (FCFS)rule?

Accepted Answer

A) A 
B) B 
C) C 
D) D 
A) A 
B) B 
C) C 
D) D

Question 19

Table 10.10
A work center has the following six jobs waiting to be processed (all times are shown in days):
  
-Use the information in Table 10.10.What is the average flow time (in days)using the FCFS rule?

Accepted Answer

A) fewer than or equal to 10 days 
B) greater than 10 days but fewer than or equal to 20 days 
C) greater than 20 days but fewer than or equal to 30 days 
D) greater than 30 days 
A) fewer than or equal to 10 days 
B) greater than 10 days but fewer than or equal to 20 days 
C) greater than 20 days but fewer than or equal to 30 days 
D) greater than 30 days

Question 20

Table 10.7
The framing department has six jobs waiting to be processed.It is now time zero and all jobs are ready to begin.Each has only one operation remaining.All jobs arrived at the same time,and FCFS begins with job A,then B,etc.
  
-Using the information in Table 10.7 and the first-come,first-served (FCFS)rule,what is the average days past due?

Accepted Answer

A) fewer than or equal to 6 days 
B) greater than 6 days but fewer than or equal to 10 days 
C) greater than 10 days but fewer than or equal to 14 days 
D) greater than 14 days 
A) fewer than or equal to 6 days 
B) greater than 6 days but fewer than or equal to 10 days 
C) greater than 10 days but fewer than or equal to 14 days 
D) greater than 14 days

Exam 10: Operations Planning and Scheduling

A fixed schedule gives each employee the next employee's schedule the following week.

Use the information in the preceding table and sequence the six jobs using FCFS and EDD.The jobs are listed in the order of their arrival.Calculate the average flow time and average past due.It is now time zero.

A hospital must have a skeleton crew on hand during the undesirable work period from midnight to 8 o'clock.One way to make sure that all employees have the opportunity to work this shift is by adopting a(n)________.

As October came to a close,Geoff updated the sales and operations plan with figures for actual sales,production,inventory,costs,and constraints before turning the production staff's attention to November,a process known as:

What is a Gantt chart? What does Gantt stand for?

Some ways to manage demand include building anticipation inventories of goods and hiring or laying off employees.

A service firm's sales and operations plan,called a(n)________,centers on staffing and other labor-related factors.

The lowest planning level in a sales and operations plan is:

A group of customers,services,or products that have similar demand requirements and common process,labor,and materials requirements is called a(n)________.

________ is the accumulation of customer orders that have been promised for delivery at some future date.

For the student advisement service at a university,business majors and education majors would constitute two different product families.

Investment return that is unrealized by stocking raw materials and finished goods can be classified as holding cost.

A services firm's sales and operations plan generates both production plan and a staffing plan.

A financial assessment of a for-profit organization's near future (for one or two years ahead)is a(n):

Table 10.10 A work center has the following six jobs waiting to be processed (all times are shown in days): -Use the information in Table 10.10.Which job will be the first one completed if scheduling is done using the first-come,first-served (FCFS)rule?

Table 10.10 A work center has the following six jobs waiting to be processed (all times are shown in days): -Use the information in Table 10.10.What is the average flow time (in days)using the FCFS rule?

Using Operations to Create Value

Process Strategy and Analysis

Quality and Performance

Capacity Planning

Constraint Management

Lean Systems

Project Management

Forecasting

Inventory Management

Resource Planning

Supply Chain Design

Supply Chain Logistic Networks

Supply Chain Integration

Supply Chain Sustainability

Decision Making

Waiting Lines

Special Inventory Models

Linear Programming

Simulation

Financial Analysis

Acceptance Sampling Plans

Measuring Output Rates

Learning Curve Analysis

Operations Scheduling

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