Exam 2: Process Strategy and Analysis

How could a fishbone chart be used to design a new process?

Process ________ is the boundary of the process to be analyzed.

Scenario 2.3 A job consists of three elements.Twenty observations for each element were timed,and the resulting data are shown in the following table.A performance rating has also been assigned for each element,as shown in the table.The job has an allowance of 15% of normal time. -Use the information in Scenario 2.3.What is the normal time for the entire job?

Sketch and discuss the product-process matrix for manufacturing.

Process analysis is the documentation and detailed understanding of how work is performed and how it can be redesigned.

Capital intensive automation is appropriate for high and low volume operations.

The break-even graph shown below represents the cost structure associated with a flexible production process and one that is fixed (less flexible).Using the information displayed in the graph,determine the cost structures associated with the two alternative production methods.

A(n)________ process would probably not be used to produce products before a customer has placed a firm order.

A front office structure features high levels of customer contact where the service provider interacts directly with the internal or external customer.

When managing processes,it is vital that:

A farmer that has been well-trained in the scientific method divides his acreage into several plots and plants the same variety of hay in each.He varies the amount of fertilizer applied to each plot and carefully records the yield,in bales per acre,for each of the plots.Which of these tools would be the best to help him analyze the effect of fertilizer application on hay yield?

Benchmarking studies must have:

Process analysis focuses on:

Two manufacturing processes are being considered for making a new product.Process #1 is less capital intensive,with fixed costs of $50,000 per year and variable costs of $700 per unit.Process #2 has fixed costs of $400,000 annually,with variable costs of $200 per unit. a.What is the break-even quantity for the two processes? b.If annual sales are expected to be 600 units,which process should be selected? c.If lowest overall costs per year is your overall objective,for what range of annual production quantities should you select the first process? the second process? d.Operations and Engineering have found a way to reduce the cost of the second process,such that the fixed costs for this process decrease from $400,000 to $300,000 annually.All other costs remain the same (1st process fixed = $50,000 / year,1st process variable = $700 / unit,2nd process variable = $200 / unit).What is the new break even quantity between the two processes? e.Does this change the process selection for the annual sales volume of 600 units? If so,for what range of annual production quantities should you select the first process and the second process?

An eighty percent learning curve means that for each doubling of output,the time required to complete the last task is ________ percent less than before.

Create a flowchart that displays the proper sequential use of the major graphical tools in Chapter 4,"Process Analysis." Include a note next to each tool that explains how the output of one tool is used as the input for the following tool.

A group of people,who are knowledgeable about the process and its disconnects,meets to propose ideas for change in a rapid-fire manner.Such a session is called a brainstorming session.

Active customer contact and personalized attention can lower cost to the customer by:

Higher volume processes are more likely to be encountered in the back office.

An examination of strategic issues such as possible gaps between a process's competitive priorities and current competitive capabilities falls in the: