Exam 1: Using Operations to Create Value

Which of the following is an example of a nested process?

You are interested in buying a laptop computer.Your list of considerations include the computer's speed in processing data,its weight,screen size,and price.You consider a number of different models,and narrow your list based on speed and monitor screen size,then finally select a model to buy based on its weight and price.In this decision,weight and price are examples of:

The three mainline functions of any business are ________,________,and ________.

Which of the following statements is more of a general characteristic of a manufacturing organization,as compared to a service organization?

Contact with the customer is usually higher in a manufacturing process than in a service process.

Name the two competitive priorities for quality and give an example of each.

The three-person crew worked their way through the neighborhood,testing doorknobs and windows and slipping past security systems like a team of ninjas.Of course,they weren't ninjas,but a crew of brazen burglars,hoping to grab cash and other valuables to fence at the next level of their supply chain.Fortune smiles on them on this day in the prestigious Edmond Oaks neighborhood.A lawn maintenance crew is creating a tremendous racket mowing and edging lawns,which completely drowns out the sounds of breaking glass.Details of the day's haul appear in Table C. a.What is the multifactor productivity? b.What is the labor productivity? Table C: The Haul Workers are paid at a flat rate of 20% of the sales price of the merchandise.Materials cost represents the cost of gasoline and surgical gloves,and overhead is 20% of the sales price of the merchandise.

A firm's core competencies should determine its core processes.

A manufacturing process requires 12 minutes of labor to make 10 units of product.Which of the following actions will increase productivity? 1.Increase labor per 10 units of production 2)Decrease labor per 10 units of production 3)Increase number of units per 10 minutes of labor 4)Decrease number of units per 12 minutes of labor

A popular haberdashery could take a customer's measurements in the afternoon and produce a dandy suit ready for customer pickup by next morning.Their competitive priority was:

A process involves transforming inputs into outputs.

A firm once made purchasing decisions based on which supplier had the lowest cost.But once cash flow was healthy,purchasing decisions were made based on the fastest delivery of goods and services by firms.In this case,delivery speed is clearly the order qualifier.

The process that includes the activities required to produce and deliver the service or product to the external customer is called the:

List and briefly describe five differences between services and manufacturing.Provide examples to illustrate your arguments.

Which of these statements about processes is NOT true?

Manufacturing processes usually have:

For students not wanting a traditional major in marketing or accounting,for example,the college decided to create a general business major,which allowed any combination of the easiest business courses to comprise the program.The competitive priority achieved in this example is:

As a functional area of a business,Operations translates materials and services into outputs.

Table 1.1 You are the Production Manager for the toy manufacturing process at the ABC Company. -Use the information provided in Table 1.1.An example of an internal customer is:

________ is the ability to accelerate or decelerate the rate of production quickly to handle large fluctuations in demand.