Exam 1: Using Operations to Create Value

The supplier relationship process selects the suppliers of services,materials and information,while the order fulfillment process facilitates the timely and efficient flow of these items into the firm.

The cumulative work of the processes of a firm is a(n)________.

Every process has a customer.

Most products today are composites of global materials and services from throughout the world.

Consider the information in Table 1.3. Table 1.3 The Abco Company manufactures electrical assemblies.The current process uses 10 workers and produces 200 units per hour.You are considering changing the process with new assembly methods that increase output to 300 units per hour,but will require 14 workers.Particulars are as follows: Workers are paid at a rate of $10 per hour,and overhead is charged at 140% (or 1.4 times)labor costs.Finished switches sell for $20/unit. a.Calculate the multifactor productivity for the current process. b.Calculate the multifactor productivity for the new process. c.Determine if the new process should be implemented.

The framework for carrying out all of an organization's functions is:

Which of these Great Moments in Operations and Supply Chain Management did not occur in the 20th century?

What are some disadvantages of globalization?

One form of strategic alliance is the ________,in which two firms agree to cooperate to produce a product or service together.

In an assembly operation at a furniture factory,six employees assembled an average of 450 custom chairs per 5-day week.What is the labor productivity of this operation?

The three person crew worked their way through the neighborhood,mowing lawns,edging,applying fertilizer and weed treatments where necessary and collecting all the clippings for use as mulch as part of their new green initiative.Their pricing scheme appears in Table A and the mix of orders and service costs appear in Table B: a.What is their multifactor productivity for these orders in the prestigious Edmond Oaks neighborhood? b.Which of the service combinations provided by them is the most productive service combination from a multifactor perspective? c.What is their labor productivity for the same mix of orders? Table A: Price List Workers are paid at a rate of $10 per hour,and overhead is charged at 120% (or 1.2 times)labor costs.For a customer that gets both mowing and edging,their $95 bill would be discounted for two services times 5% for a total of 10% off the $95 straight charge for a cost of $85.50.A customer receiving three services would get a 15% discount off their service bill.Labor hours shown in Table A are total hours for the three-person crew. Table B: Orders Processed

In response to social and political moves to discourage cigarette smoking,major cigarette manufacturers have had to diversify into other products.Identifying the pressures against smoking is an example of:

At the process level,it is much easier to distinguish whether the process is providing a service or manufacturing a product.

Strategic plans are developed farther into the future than tactical plans.

Operations managers are involved at both the strategic and tactical levels of corporate strategy.

At the level of the firm,service providers offer just services and manufacturers offer just products.

You are interested in buying a laptop computer.Your list of considerations include the computer's speed in processing data,its weight,screen size and price.You consider a number of different models,and narrow your list based on its speed and monitor screen size,then finally select a model to buy based on its weight and price.In this decision,speed and monitor screen size are examples of:

Table 1.1 You are the Production Manager for the toy manufacturing process at the ABC Company. -Use the information provided in Table 1.1.An example of an internal supplier is:

Regardless of how departments like Accounting,Engineering,Finance,and Marketing function in an organization,they are all linked together through:

A core process is a set of activities that delivers value to external customers.