Exam 1: Using Operations to Create Value

Using an airline example for competitive priorities,the process capability of handling service needs of all market segments and promotional programs would be best described by:

It takes the Blacksburg shipyard twenty six weeks with 500 workers to build a small tanker.Material costs are $32 million and overhead costs are $2 million.Workers cost $40 per hour including benefits and work 40 hours per week.The ship sells for $75 million.What is the multifactor productivity ratio?

Service processes usually have:

Admission to the prestigious school had become so competitive that a high GPA is no longer enough to separate one fresh-faced high school student from another.Today's outstanding candidate must also demonstrate their involvement in a myriad of extracurricular activities in order to be admitted.It seems that good grades are now:

Operations management refers to the direction and control of inputs that transform processes into products and services.

What are four core processes in a firm and how are they related?

The Gap,Inc.has targeted teenagers and young adults in need of casual clothes,and through its GapKids stores,the parents or guardians of infants through 12-year-olds.This is an example of:

While other suppliers bidding for the contract brought bids with lower per unit costs,Orchard wanted to take delivery based on the fact that the components they were using were machined to their exacting specifications 99.99999% of the time.Orchard's competitive priority was:

Name the three competitive priorities for time and give an example of each.

A company realizes that recent layoffs at its primary customers reflect potential falling demands for its customers' products,and hence for its own products.The company has engaged in:

A(n)________ is any activity or group of activities that takes one or more inputs,transforms and adds value to them,and provides one or more outputs for its customers.

Price,quality,and the degree of customization are all examples of:

Every sub-contractor knew that their quality had to be excellent to be considered for the project;it was their ability to deliver on time that would secure the lucrative contract.Quality was recognized as being an ________,but on-time delivery was the ________.

________ provide vital resources and inputs to core processes.

Productivity is defined as ________ divided by ________.

________ measures the frequency with which delivery-time promises are met.

What are some ethical issues that are prevalent in organizations that have a global operations presence?

The three main line functions of any business include Operations,Finance and Marketing.

Identify a large employer in your hometown.Describe this organization's inputs,processes,and outputs.

The foundations of modern manufacturing and technological breakthroughs were inspired by the creation of the mechanical computer by: