Exam 1: Using Operations to Create Value

Half of the world's greenhouse gases are produced by only ________ nations.

Which of the following would be considered an advantage of global competition?

Budgeting,recruiting,and scheduling are examples of a(n):

The first three cars I bought all fell apart around 50,000 miles.It was called planned obsolescence and no one seemed to care until companies entered the market that promised 70,000,then 80,000,and finally 100,000 warranties.What sets a great car apart from a good one now is not the quality,which is assumed,but performance,safety and fuel economy.A car that can achieve all three is highly sought after.In the automotive market,performance,safety and fuel economy are sterling examples of:

Table 1.2 The Abco Company manufactures electrical assemblies.The current process uses 10 workers and produces 200 units per hour.You are considering changing the process with new assembly methods that increase output to 300 units per hour,but will require 14 workers.Particulars are as follows: Workers are paid at a rate of $10 per hour,and overhead is charged at 140% (or 1.4 times)labor costs.Finished switches sell for $20 / unit. -Use the information provided in Table 1.2.Based on your productivity calculations,what decision should you make?

Table 1.1 You are the Production Manager for the toy manufacturing process at the ABC Company. -Use the information provided in Table 1.1.An example of an external supplier is:

Table 1.2 The Abco Company manufactures electrical assemblies.The current process uses 10 workers and produces 200 units per hour.You are considering changing the process with new assembly methods that increase output to 300 units per hour,but will require 14 workers.Particulars are as follows: Workers are paid at a rate of $10 per hour,and overhead is charged at 140% (or 1.4 times)labor costs.Finished switches sell for $20 / unit. -Use the information provided in Table 1.2.What is the multifactor productivity of the current process?

Which one of the following statements is more of a general characteristic of a service organization,as compared to a manufacturing organization?

Manufacturing processes tend to be capital intensive,while service processes tend to be more labor intensive.

Quality is more easily measured in a service process than in a manufacturing process.

A firm gains competitive advantage by outperforming competitors in terms of competitive priorities,which fall into four major groups: ________,________,________,and ________.

Which of these business processes typically lies within the realm of operations?

Support functions in an organization include Accounting,Human Resources and Engineering.

Explain what an operations strategy is and the importance of competitive priorities.Give an example from an organization (public or private,manufacturing or service).

Which of the following is an example of a core competency?

Operations management refers to the systematic design,direction,and control of ________ that transform ________ into products and services.

Core competencies are:

Table 1.2 The Abco Company manufactures electrical assemblies.The current process uses 10 workers and produces 200 units per hour.You are considering changing the process with new assembly methods that increase output to 300 units per hour,but will require 14 workers.Particulars are as follows: Workers are paid at a rate of $10 per hour,and overhead is charged at 140% (or 1.4 times)labor costs.Finished switches sell for $20 / unit. -Use the information provided in Table 1.2.What is the multifactor productivity of the new process?

A nested process refers to a process within a process.

Barry's Tire Service completed 100 tire changes,six brake jobs,and 16 alignments in an eight-hour day with his standard crew of six mechanics.A brake specialist costs $16 per hour,a tire changer costs $8 per hour,and an alignment mechanic costs $14 per hour.The materials cost for a day was $2000,and overhead cost was $500. a.What is the shop's labor productivity if the retail price for each respective service is $60,$150,and $40? b.What is the multifactor productivity,if the crew consisted of two of each type mechanic?