Question 1

List seven suggestions to improve online etiquette.

Accepted Answer

1.Avoid personal attacks.
2.Stay focused

Question 2

Which of the following statements about workplace etiquette is true?

Accepted Answer

A)  Dress codes in the workplace only matter if you interact with clients daily. 
B)  Using strong perfumes, shampoos, or after-shaves is acceptable as long as no one is allergic to them. 
C)  Personal appearance in the workplace sends a strong signal to colleagues and customers; therefore, you should dress as differently from other people as possible. 
D)  Dressing modestly and simply is always recommended, whatever the company dress code. 
A)  Dress codes in the workplace only matter if you interact with clients daily. 
B)  Using strong perfumes, shampoos, or after-shaves is acceptable as long as no one is allergic to them. 
C)  Personal appearance in the workplace sends a strong signal to colleagues and customers; therefore, you should dress as differently from other people as possible. 
D)  Dressing modestly and simply is always recommended, whatever the company dress code.

Question 3

Which of the following is proper etiquette during a business meal?

Accepted Answer

A)  Using a mobile phone for other business calls. 
B)  Discussing subjects like politics or religion at the beginning of the meal. 
C)  Making conversation by asking personal questions. 
D)  Only answering urgent calls during the meeting. 
A)  Using a mobile phone for other business calls. 
B)  Discussing subjects like politics or religion at the beginning of the meal. 
C)  Making conversation by asking personal questions. 
D)  Only answering urgent calls during the meeting.

Question 4

Which listener listens passively?

Accepted Answer

A)  The reluctant listener 
B)  The effective listener 
C)  The ineffective listener 
D)  The surface listener 
A)  The reluctant listener 
B)  The effective listener 
C)  The ineffective listener 
D)  The surface listener

Question 5

In social networking,________ are mechanisms for finding and communicating with other members.

Accepted Answer

A)  connections 
B)  wikis 
C)  archives 
D)  forums 
A)  connections 
B)  wikis 
C)  archives 
D)  forums

Question 6

Outline the four elements necessary to plan a productive meeting.

Accepted Answer

1.Decide on your purpose-informative or

Question 7

Georgia is organizing a decision-making meeting.She needs to invite someone from every department so no one feels left out.

Accepted Answer

A) True 
 B)False

Question 8

Identify the one item below that is a method for improving your nonverbal communication.

Accepted Answer

A)  Smile all the time. 
B)  Grasp the different meanings of common gestures in various cultures. 
C)  Use touch often. 
D)  Maintain the eye contact. 
A)  Smile all the time. 
B)  Grasp the different meanings of common gestures in various cultures. 
C)  Use touch often. 
D)  Maintain the eye contact.

Question 9

Which of the following is NOT true of cell phone etiquette?

Accepted Answer

A)  It is appropriate to use your device during meetings if you are expected to participate in a back channel conversation. 
B)  It is appropriate to use your device in meetings to take notes so long as you have explained this to the meeting leader. 
C)  It is appropriate to use your device in meetings if you are accomplishing other tasks by multitasking efficiently. 
D)  Avoid obnoxious ring tones or answering your phone in potentially offensive places such as restrooms. 
A)  It is appropriate to use your device during meetings if you are expected to participate in a back channel conversation. 
B)  It is appropriate to use your device in meetings to take notes so long as you have explained this to the meeting leader. 
C)  It is appropriate to use your device in meetings if you are accomplishing other tasks by multitasking efficiently. 
D)  Avoid obnoxious ring tones or answering your phone in potentially offensive places such as restrooms.

Question 10

Summarizing the conclusions of the discussion at the end of a meeting wastes valuable time.

Accepted Answer

A) True 
 B)False

Question 11

________ is the tendency of listeners to mold messages to fit their own conceptual framework.

Accepted Answer

Selective

Question 12

It is always a good idea to dress professionally for the office.

Accepted Answer

A) True 
 B)False

Question 13

Which listener judges content and not delivery?

Accepted Answer

A)  The effective listener 
B)  The reluctant listener 
C)  The ineffective listener 
D)  The surface listener 
A)  The effective listener 
B)  The reluctant listener 
C)  The ineffective listener 
D)  The surface listener

Question 14

The ineffective listener ________.

Accepted Answer

A)  takes detailed notes 
B)  nods a lot 
C)  asks questions 
D)  listens with the same style in every situation 
A)  takes detailed notes 
B)  nods a lot 
C)  asks questions 
D)  listens with the same style in every situation

Question 15

The agenda is ________.

Accepted Answer

A)  helpful in deciding the issues 
B)  a statement of purpose 
C)  an important tool in guiding a meeting's progress 
D)  useful in limiting the number of participants 
A)  helpful in deciding the issues 
B)  a statement of purpose 
C)  an important tool in guiding a meeting's progress 
D)  useful in limiting the number of participants

Question 16

The key to productive meetings is careful planning of ________.

Accepted Answer

A)  risks 
B)  rewards 
C)  hidden agendas 
D)  purpose, participation, and a place to meet 
A)  risks 
B)  rewards 
C)  hidden agendas 
D)  purpose, participation, and a place to meet

Question 17

When undertaking a collaborative writing project,which of the following steps is best undertaken by individual team members rather than by the team working as a group?

Accepted Answer

A)  Outlining the project and determining project goals 
B)  Planning 
C)  Writing 
D)  Research 
A)  Outlining the project and determining project goals 
B)  Planning 
C)  Writing 
D)  Research

Question 18

A good meeting is a series of dialogues between individual members and the leader.

Accepted Answer

A) True 
 B)False

Question 19

In a collaborative project,it is best to ________.

Accepted Answer

A)  allocate roles depending on the strengths of each team member 
B)  write altogether 
C)  share tasks exactly equally so that everybody contributes equally 
D)  avoid socializing outside of the team meetings 
A)  allocate roles depending on the strengths of each team member 
B)  write altogether 
C)  share tasks exactly equally so that everybody contributes equally 
D)  avoid socializing outside of the team meetings

Question 20

Emma wants to set up a wedding planning website for weddings in her city.She needs a site where caterers,florists,and designers from the city can post their offerings and prices for a fee.As the products and rates will change with the seasons,the site will have to be updated often by the sellers themselves.Prospective customers should be able to register on the site to read the information,but should not be able to make any changes to the site.Which of the following is the best option for Emma?

Accepted Answer

A)  A social networking site 
B)  A central content management system 
C)  A public wiki 
D)  A private wiki 
A)  A social networking site 
B)  A central content management system 
C)  A public wiki 
D)  A private wiki

List seven suggestions to improve online etiquette.

Which of the following statements about workplace etiquette is true?

Which of the following is proper etiquette during a business meal?

Which listener listens passively?

In social networking,________ are mechanisms for finding and communicating with other members.

Outline the four elements necessary to plan a productive meeting.

Georgia is organizing a decision-making meeting.She needs to invite someone from every department so no one feels left out.

Identify the one item below that is a method for improving your nonverbal communication.

Which of the following is NOT true of cell phone etiquette?

Summarizing the conclusions of the discussion at the end of a meeting wastes valuable time.

________ is the tendency of listeners to mold messages to fit their own conceptual framework.

It is always a good idea to dress professionally for the office.

Which listener judges content and not delivery?

The ineffective listener ________.

The agenda is ________.

The key to productive meetings is careful planning of ________.

When undertaking a collaborative writing project,which of the following steps is best undertaken by individual team members rather than by the team working as a group?

A good meeting is a series of dialogues between individual members and the leader.

In a collaborative project,it is best to ________.

Understanding Business Communication in Today's Workplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Resumés

Applying and Interviewing for Employment

Filters

Exam 2: Mastering Team Skills and Interpersonal Communication

List seven suggestions to improve online etiquette.

Which of the following statements about workplace etiquette is true?

Which of the following is proper etiquette during a business meal?

Which listener listens passively?

In social networking,________ are mechanisms for finding and communicating with other members.

Outline the four elements necessary to plan a productive meeting.

Georgia is organizing a decision-making meeting.She needs to invite someone from every department so no one feels left out.

Identify the one item below that is a method for improving your nonverbal communication.

Which of the following is NOT true of cell phone etiquette?

Summarizing the conclusions of the discussion at the end of a meeting wastes valuable time.

________ is the tendency of listeners to mold messages to fit their own conceptual framework.

It is always a good idea to dress professionally for the office.

Which listener judges content and not delivery?

The ineffective listener ________.

The agenda is ________.

The key to productive meetings is careful planning of ________.

When undertaking a collaborative writing project,which of the following steps is best undertaken by individual team members rather than by the team working as a group?

A good meeting is a series of dialogues between individual members and the leader.

In a collaborative project,it is best to ________.

Understanding Business Communication in Today's Workplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Resumés

Applying and Interviewing for Employment

Filters