Question 1

Identify the item listed below that is NOT a way teams help organizations succeed.

Accepted Answer

A)  Increased information and knowledge 
B)  Increased groupthink among members 
C)  Increased diversity of views 
D)  Increased performance levels 
A)  Increased information and knowledge 
B)  Increased groupthink among members 
C)  Increased diversity of views 
D)  Increased performance levels

Question 2

Teams ________.

Accepted Answer

A)  are two or more people working together 
B)  are less important in the workplace 
C)  share many goals 
D)  are none of the above 
A)  are two or more people working together 
B)  are less important in the workplace 
C)  share many goals 
D)  are none of the above

Question 3

List the three barriers to effective listening.

Accepted Answer

1.Prejudgment-distorting messages by tun

Question 4

Before you start a collaborative group writing project,the first thing you should do is ________.

Accepted Answer

agree on p

Question 5

Even if you intend to use your phone to take notes during a meeting,be aware of the fact that it could be seen as distracting,and let the meeting leader know why you have it.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is a barrier to effective listening?

Accepted Answer

A)  Maturity 
B)  Attentiveness 
C)  Selectiveness 
D)  All of the above 
A)  Maturity 
B)  Attentiveness 
C)  Selectiveness 
D)  All of the above

Question 7

Effective listening requires the listener to adapt his or her listening approaches to different situations.

Accepted Answer

A) True 
 B)False

Question 8

List and explain at least four phases of the listening process.

Accepted Answer

The listening process includes the follo

Question 9

List six tips for receiving calls for effectively.

Accepted Answer

1.Answer promptly and with a smile and b

Question 10

________ are online "virtual offices" that give everyone on a team access to the same set of resources and information.

Accepted Answer

A)  Shared workspaces 
B)  Web cubicles 
C)  Shared hosting 
D)  Creative commons 
A)  Shared workspaces 
B)  Web cubicles 
C)  Shared hosting 
D)  Creative commons

Question 11

Teams with interpersonal conflict can still be effective if the leadership is effective and members are committed.

Accepted Answer

A) True 
 B)False

Question 12

In some cultures,sustained eye contact can be interpreted as a sign of disrespect.

Accepted Answer

A) True 
 B)False

Question 13

Effective teams will have all of the following EXCEPT ________.

Accepted Answer

A)  a clear objective 
B)  a shared sense of purpose 
C)  procedures for reaching consensus 
D)  competitive relationships between members 
A)  a clear objective 
B)  a shared sense of purpose 
C)  procedures for reaching consensus 
D)  competitive relationships between members

Question 14

To close a meeting effectively,you should ________.

Accepted Answer

A)  summarize the group's conclusions 
B)  review who has agreed to do what 
C)  list the actions to be taken 
D)  do all of the above 
A)  summarize the group's conclusions 
B)  review who has agreed to do what 
C)  list the actions to be taken 
D)  do all of the above

Question 15

If members are not located in the same place and communicate electronically,a virtual meeting may be useful.

Accepted Answer

A) True 
 B)False

Question 16

The key to productive meetings is careful planning of ________.

Accepted Answer

A)  purpose, participants, location, and agenda 
B)  ethics, purpose, rules of order, and location 
C)  ethics, purpose, location, and agenda 
D)  purpose, participants, location, and protocol 
A)  purpose, participants, location, and agenda 
B)  ethics, purpose, rules of order, and location 
C)  ethics, purpose, location, and agenda 
D)  purpose, participants, location, and protocol

Question 17

Assume two companies that are geographically distant from one another are negotiating a joint venture.The negotiation promises to be difficult and much of it will have to be conducted virtually.The best option for companies X and Y is ________.

Accepted Answer

A)  teleconferencing 
B)  videoconferencing 
C)  telepresence technologies 
D)  virtual whiteboards 
A)  teleconferencing 
B)  videoconferencing 
C)  telepresence technologies 
D)  virtual whiteboards

Question 18

When selecting participants for a team meeting,you should ________.

Accepted Answer

A)  include only the senior level workers on the project 
B)  include everyone who might possibly have any connection to the topic at hand 
C)  include only those people who really need to be there 
D)  include as many people as you can fit in the meeting room 
A)  include only the senior level workers on the project 
B)  include everyone who might possibly have any connection to the topic at hand 
C)  include only those people who really need to be there 
D)  include as many people as you can fit in the meeting room

Question 19

Orion Ltd.is a toy company headquartered in Winnipeg,with distributors throughout the country.At present,the company keeps in contact with its distributors through telephone and email,communicating confidential information about new products and prices.Distributors contact Orion's headquarters to communicate their queries or requirements,but responding to these questions is a time-consuming process.Orion wants to upgrade to a secure online system through which distributors can access information from the company and communicate their queries or complaints.Which of the following methods is most suited for this purpose?

Accepted Answer

A)  An extranet 
B)  Teleconferencing 
C)  Videoconferencing 
D)  Social networking 
A)  An extranet 
B)  Teleconferencing 
C)  Videoconferencing 
D)  Social networking

Question 20

________ communication,like a head shake,can vary significantly between cultures.

Accepted Answer

The answer of ________ communication,like a head shake,can vary significantly...

Identify the item listed below that is NOT a way teams help organizations succeed.

Teams ________.

List the three barriers to effective listening.

Before you start a collaborative group writing project,the first thing you should do is ________.

Even if you intend to use your phone to take notes during a meeting,be aware of the fact that it could be seen as distracting,and let the meeting leader know why you have it.

Which of the following is a barrier to effective listening?

Effective listening requires the listener to adapt his or her listening approaches to different situations.

List and explain at least four phases of the listening process.

List six tips for receiving calls for effectively.

________ are online "virtual offices" that give everyone on a team access to the same set of resources and information.

Teams with interpersonal conflict can still be effective if the leadership is effective and members are committed.

In some cultures,sustained eye contact can be interpreted as a sign of disrespect.

Effective teams will have all of the following EXCEPT ________.

To close a meeting effectively,you should ________.

If members are not located in the same place and communicate electronically,a virtual meeting may be useful.

The key to productive meetings is careful planning of ________.

Assume two companies that are geographically distant from one another are negotiating a joint venture.The negotiation promises to be difficult and much of it will have to be conducted virtually.The best option for companies X and Y is ________.

When selecting participants for a team meeting,you should ________.

________ communication,like a head shake,can vary significantly between cultures.

Understanding Business Communication in Today's Workplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Resumés

Applying and Interviewing for Employment

Filters

Exam 2: Mastering Team Skills and Interpersonal Communication

Identify the item listed below that is NOT a way teams help organizations succeed.

Teams ________.

List the three barriers to effective listening.

Before you start a collaborative group writing project,the first thing you should do is ________.

Even if you intend to use your phone to take notes during a meeting,be aware of the fact that it could be seen as distracting,and let the meeting leader know why you have it.

Which of the following is a barrier to effective listening?

Effective listening requires the listener to adapt his or her listening approaches to different situations.

List and explain at least four phases of the listening process.

List six tips for receiving calls for effectively.

________ are online "virtual offices" that give everyone on a team access to the same set of resources and information.

Teams with interpersonal conflict can still be effective if the leadership is effective and members are committed.

In some cultures,sustained eye contact can be interpreted as a sign of disrespect.

Effective teams will have all of the following EXCEPT ________.

To close a meeting effectively,you should ________.

If members are not located in the same place and communicate electronically,a virtual meeting may be useful.

The key to productive meetings is careful planning of ________.

Assume two companies that are geographically distant from one another are negotiating a joint venture.The negotiation promises to be difficult and much of it will have to be conducted virtually.The best option for companies X and Y is ________.

When selecting participants for a team meeting,you should ________.

________ communication,like a head shake,can vary significantly between cultures.

Understanding Business Communication in Today's Workplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Resumés

Applying and Interviewing for Employment

Filters