Exam 2: Mastering Team Skills and Interpersonal Communication

Effective listeners ________.

Which of the following is a violation of workplace etiquette?

If you are physically able,always ________ when shaking someone's hand.

Effective teams do all of the following EXCEPT ________.

Within 48 hours of the completion of a typical 10-minute conversation,people tend to forget ________ of the content.

Your ability to listen effectively is directly related to your ability to keep informed,strengthen relationships,and avoid mistakes.

Janice is seeking input on a new initiative with her company Global Communications.She has asked for a meeting of supervisors,managers,and front line workers.She is engaging in a strategy of ________.

Teams are appropriate in every situation in today's global workplace.

In decision-making meetings,participants persuade,analyze,and solve problems.

The best approach to developing team messages is for the team to write together,as a group,as this process benefits from group participation.

Effective listening allows an organization to manage growing diversity both in the workforce and in the customers it serves.

Nearly half of North American companies have polices to restrict the use of ________.

It's important to guide the discussion for agenda items.

The two main types of meetings are ________.

Which listener exhibits an active body state like nodding for example?

Anita is an active listener.She tries to ________.

In social networking,the information stored about each member of the network is known as a(n)________.

Teams contribute to performance levels because teams can be better at performing complex problem solving than top-performing individuals.

Which listener mentally paraphrases key points?

Which of the following is a trait of effective listening?