Question 1

Business communicators normally use passive voice more heavily than active voice because passive voice conveys ideas more vividly.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is true of a call-to-action conclusion?

Accepted Answer

A) It is typically used for short routine messages. 
B) It encourages readers to take the next step in a process. 
C)  It emphasizes an important topic or takeaway from a message. 
D)  It reminds readers of the benefits of a process. 
A) It is typically used for short routine messages. 
B) It encourages readers to take the next step in a process. 
C)  It emphasizes an important topic or takeaway from a message. 
D)  It reminds readers of the benefits of a process.

Question 3

Which of the following statements is ethnically biased?

Accepted Answer

A) "Please give your form to Sheila, the Asian woman." 
B) "George is the older gentleman who works downstairs." 
C)  "Blind employees receive special treatment." 
D)  "Employees with vision impairments receive compensation." 
A) "Please give your form to Sheila, the Asian woman." 
B) "George is the older gentleman who works downstairs." 
C)  "Blind employees receive special treatment." 
D)  "Employees with vision impairments receive compensation."

Question 4

A good practice for communicating concisely is to:

Accepted Answer

A) avoid using second person when presenting ideas. 
B) use clichés to convey the message in a single sentence. 
C)  use passive voice whenever possible. 
D)  shorten sentences by using suffixes or prefixes. 
A) avoid using second person when presenting ideas. 
B) use clichés to convey the message in a single sentence. 
C)  use passive voice whenever possible. 
D)  shorten sentences by using suffixes or prefixes.

Question 5

Tom is the general manager at Glorious Solutions, a content development company. He was impressed with Stephanie's work and considered promoting her to the position of team leader. To judge her leadership qualities, Tom asked Stephanie to handle a sensitive issue regarding an employee who was on leave for two weeks without obtaining prior permission from anyone in the workplace. He asked Stephanie to send an email issuing an ultimatum to the concerned employee. Unsure of how she should handle the matter, Stephanie sought James's help; James is a team leader at a multinational corporation and is used to handling such sensitive issues in a constructive manner. Discuss in detail the suggestions James should give to Stephanie.

Accepted Answer

​
Answers will vary.
​
TO: Stephanie, Gl

Question 6

Which of the following is true of topic sentences?

Accepted Answer

A) They are used for de-emphasizing insignificant ideas. 
B) They are clearly linked with details that precede or follow. 
C)  They are not used in deductive paragraphs. 
D)  They are avoided when listing steps of a process. 
A) They are used for de-emphasizing insignificant ideas. 
B) They are clearly linked with details that precede or follow. 
C)  They are not used in deductive paragraphs. 
D)  They are avoided when listing steps of a process.

Question 7

In the context of written messages, _____ are signposts that direct the receiver from one section of a document to another.

Accepted Answer

A) enumerations 
B) tables 
C)  headings 
D)  graphs 
A) enumerations 
B) tables 
C)  headings 
D)  graphs

Question 8

Which of the following is true of concise messages?

Accepted Answer

A) They use outdated expressions and have a dull and unnatural tone. 
B) They divert attention from the real message to emotional issues that have little to do with the message. 
C)  They save time and money for both the sender and the receiver. 
D)  They include jargons and clichés. 
A) They use outdated expressions and have a dull and unnatural tone. 
B) They divert attention from the real message to emotional issues that have little to do with the message. 
C)  They save time and money for both the sender and the receiver. 
D)  They include jargons and clichés.

Question 9

Writing a message rapidly with intent to rewrite certain portions can be frustrating and can reduce the quality of the finished work.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is true of a dysphemism?

Accepted Answer

A) It makes an idea seem negative or disrespectful. 
B) It is a kind word substituted for one that may offend. 
C)  It helps build and protect goodwill. 
D)  It is also known as corporate speak. 
A) It makes an idea seem negative or disrespectful. 
B) It is a kind word substituted for one that may offend. 
C)  It helps build and protect goodwill. 
D)  It is also known as corporate speak.

Question 11

Miranda is preparing a report on her company's monthly business activities. Which of the following sentences from Miranda's article is in passive voice?

Accepted Answer

A) The sales department did not meet its targets last month. 
B) The project team has achieved great results. 
C)  A great job was done by the marketing research department. 
D)  A new manager in the company has given a few suggestions. 
A) The sales department did not meet its targets last month. 
B) The project team has achieved great results. 
C)  A great job was done by the marketing research department. 
D)  A new manager in the company has given a few suggestions.

Question 12

Which of the following is most likely to generate a favorable response from the receiver?

Accepted Answer

A) Using connotative tone extensively 
B) Using euphemistic terms rather than negative terms 
C)  Using doubletalk extensively 
D)  Using active voice to convey negative ideas 
A) Using connotative tone extensively 
B) Using euphemistic terms rather than negative terms 
C)  Using doubletalk extensively 
D)  Using active voice to convey negative ideas

Question 13

Even for the most routine messages, a(n) _____ should be provided to provide closure and convey goodwill to the reader.

Accepted Answer

A) buffer 
B) agenda 
C)  dependent clause 
D)  conclusion 
A) buffer 
B) agenda 
C)  dependent clause 
D)  conclusion

Question 14

In a document, enumerated or bulleted lists:

Accepted Answer

A) should be placed only in the appendix section. 
B) result in divergence from the flow of the written message. 
C)  can be used to add visual impact to items in a series. 
D)  result in too much white space, making the page look less organized. 
A) should be placed only in the appendix section. 
B) result in divergence from the flow of the written message. 
C)  can be used to add visual impact to items in a series. 
D)  result in too much white space, making the page look less organized.

Business communicators normally use passive voice more heavily than active voice because passive voice conveys ideas more vividly.

Which of the following is true of a call-to-action conclusion?

Which of the following statements is ethnically biased?

A good practice for communicating concisely is to:

Which of the following is true of topic sentences?

In the context of written messages, _____ are signposts that direct the receiver from one section of a document to another.

Which of the following is true of concise messages?

Writing a message rapidly with intent to rewrite certain portions can be frustrating and can reduce the quality of the finished work.

Which of the following is true of a dysphemism?

Miranda is preparing a report on her company's monthly business activities. Which of the following sentences from Miranda's article is in passive voice?

Which of the following is most likely to generate a favorable response from the receiver?

Even for the most routine messages, a(n) _____ should be provided to provide closure and convey goodwill to the reader.

In a document, enumerated or bulleted lists:

Establishing a Framework for Business

Focusing on Interpersonal and Group Communication

Planning and Decision Making

Communicating Electronically

Delivering Good- and Neutral-News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Resumes and Application Messages

Interviewing for a Job and Preparing Employment Messages

Filters

Exam 4: Preparing Written Messages

Business communicators normally use passive voice more heavily than active voice because passive voice conveys ideas more vividly.

Which of the following is true of a call-to-action conclusion?

Which of the following statements is ethnically biased?

A good practice for communicating concisely is to:

Which of the following is true of topic sentences?

In the context of written messages, _____ are signposts that direct the receiver from one section of a document to another.

Which of the following is true of concise messages?

Writing a message rapidly with intent to rewrite certain portions can be frustrating and can reduce the quality of the finished work.

Which of the following is true of a dysphemism?

Miranda is preparing a report on her company's monthly business activities. Which of the following sentences from Miranda's article is in passive voice?

Which of the following is most likely to generate a favorable response from the receiver?

Even for the most routine messages, a(n) _____ should be provided to provide closure and convey goodwill to the reader.

In a document, enumerated or bulleted lists:

Establishing a Framework for Business

Focusing on Interpersonal and Group Communication

Planning and Decision Making

Communicating Electronically

Delivering Good- and Neutral-News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Resumes and Application Messages

Interviewing for a Job and Preparing Employment Messages

Filters