Exam 1: Establishing a Framework for Business

Which of the following is true of grapevine communication?

One of the major shortcomings of organizational charts is that they do not recognize the role of _____ when they depict authority relationships by placing one box higher than another and define role functions by placing titles in those boxes.

The term "diversity skills" refers to:

In an organizational setting, a _____ is a small number of people with complementary skills who work together for a common purpose.

Explain how changing technology influences communication.

_____ requires that organizations have a defined set of values and principles, and demonstrate behaviors, attitudes, policies, and structures that enable them to work effectively across cultures.

Which of the following statements is true of an asynchronous message?

Explain the four dimensions of analyzing ethical dilemmas.

Discuss the five essential elements that contribute to a system's, institution's, or agency's ability to become more culturally competent.

In the context of levels of communication, internal messages:

Discuss the abilities that successful business communicators and team members need to possess in the contemporary business environment.

Identify a true statement about downward communication.

The inaccuracy of the grapevine has more to do with the message output than with the input.

_____ refers to the study of how a culture perceives time and its use.

Lily and Gracie are coworkers whose desks are placed adjacent to each other in their office. Every morning, Lily starts her day by lighting an incense stick and placing it on her desk. Gracie, however, finds the scent to be too pungent and feels nauseous because of it. Gracie requests Lily to discontinue this practice, but Lily refuses to do so. Lily says that it is a good practice followed in her culture and that lighting incense sticks attracts positive energy to the workplace. She also says that every person should follow this practice if they want to start the day on a good note. In this situation, Lily is exhibiting _____.

_____ refers to the assumption that one's own cultural norms are the right way to do things.

The _____ is a channel typified by the organizational chart, which is created by management to define individual and group relationships and to specify lines of responsibility.

Which of the following statements is true of upward communication?

Which of the following is true of the formal communication network?

In career activities, the only form of communication used is verbal communication.