Exam 1: Establishing a Framework for Business

Explain the levels of communication with an example each.

Like cultural intelligence, cultural competence is a developmental process that evolves over an extended period.

One of the weaknesses of teams is that they prevent companies from drawing on the skills and imagination of a whole workforce.

_____ describes interactions between organizational units on the same hierarchical level.

ServProf Inc. is a financial consulting firm that is currently recruiting new employees. One of the policies of the company states that an employee must work in the company for a minimum of one year and sign a contract with the company confirming the acceptance. Employees who accept the job offer agree to this policy, and it does not adversely affect them. However, it is against the law for companies to follow such a policy. In this scenario, ServProf Inc. has engaged in _____ behavior.

Explain the causes of illegal and unethical behavior.

In the context of directions of communication flow, _____ is a type of communication that is generally a response to requests from supervisors.

A limitation of language translation is that some words in one language do not always have an equivalent meaning in other languages.

A person is unable to communicate a message to his or her audience due to a noisy environment. The noisy environment is an example of _____.

A supervisor at a manufacturing plant is told to dump the chemicals used in the refining process into a local river rather than disposing them properly according to safety regulations. The chief executive officer of the company insists that the chemicals are not harmful to the environment. The supervisor knows that dumping is illegal, but he will lose his job if he reports the issue to authorities at the Environmental Protection Agency. In the context of causes of unethical corporate behavior, this scenario illustrates the supervisor's:

List four contextual forces affecting business communication. Explain one of the forces in detail.

Orton is a manager at Hardwire Technological Solutions (HTS), a multinational information technology company. Alan and Stephanie work in his team as junior analysts. Stephanie was one of the best performers at HTS. However, her performance in the last three months has been faltering and is showing no signs of improvement. Orton requested for a one-on-one meeting with Alan and Stephanie, individually, to discuss the issue. Why did Orton request for a one-on-one meeting with Alan and Stephanie? How did Orton think this will help Stephanie?

Joseph was appointed as the captain of his office baseball team for an upcoming corporate tournament. In his first week as captain, Joseph noticed that the team was not up to corporate standards. The team lacked match practice. Two of the players, Andrew and Jack, did not get along well with each other, resulting in a lot of friction in the team. The team's morale was down. However, Joseph knows that the team is capable of winning if there is synergy in the team. What should Joseph do to maximize the team's effectiveness?

In successful team environments, shared leadership, which involves more direct and effective communication between management and its internal customers, is common.

The study of body language is known as chronemics.

Grouping employees into a team structure guarantees that employees will automatically function as a team.

Which of the following statements best describes teams?

Informing and persuading are common purposes of communication in the workplace.

What is organizational communication? Describe the formal and informal communication networks.

Communication is the process of exchanging and interpreting information and meaning between or among individuals through a system of symbols, signs, and behavior.