Question 1

It is comforting to know that if you follow the proper steps in the decision-making process, a good decision is guaranteed.

Accepted Answer

A) True 
 B)False

Question 2

Decision making is influenced by many forces, making it difficult to formulate a simple "to do checklist" that applies to every situation in the same way.

Accepted Answer

A) True 
 B)False

Question 3

What is satisficing? When is it most appropriately utilized?

Accepted Answer

Satisficing is selecting an al

Question 4

The nominal group technique allows individuals to brainstorm solutions before working collectively in a group.

Accepted Answer

A) True 
 B)False

Question 5

All of the following would be criteria for evaluating the selection of a particular decision alternative, EXCEPT:

Accepted Answer

A)  Time. 
B)  Cost. 
C)  Resources. 
D)  None of the above. 
A)  Time. 
B)  Cost. 
C)  Resources. 
D)  None of the above.

Question 6

Why is the nominal group technique used in the brainstorming process?

Accepted Answer

The nominal group technique is used to a

Question 7

Personal opinion does not impact decision making.

Accepted Answer

A) True 
 B)False

Question 8

James is a new supervisor who has recently been confronted with tardiness issues among his employees. What type of decision would most likely be used to address this problem?

Accepted Answer

A programmed decision is a solution to a

Question 9

What are some things that supervisors should consider in an effort to understand their own decision style?

Accepted Answer

They should think about what worked or d

Question 10

When making decisions, the supervisor should consider knowledge gained from experience with the understanding that the current situation is not identical to past situations.

Accepted Answer

A) True 
 B)False

Question 11

A fire has just broken out in Keiko's department. This would probably be a very good time for Keiko to solicit advice from others before making a decision about what to do.

Accepted Answer

A) True 
 B)False

Question 12

If it is legal, it is ethical; if it is illegal, it is unethical.

Accepted Answer

A) True 
 B)False

Question 13

A supervisor should do whatever it takes, including spend excessively, to see that all problems are resolved.

Accepted Answer

A) True 
 B)False

Question 14

A person who is a free spirit tends to be:

Accepted Answer

A)  Analytical. 
B)  Amiable. 
C)  Expressive. 
D)  None of the above. 
A)  Analytical. 
B)  Amiable. 
C)  Expressive. 
D)  None of the above.

Question 15

Nonprogrammed decisions are more demanding because they require:

Accepted Answer

A)  Participation on the part of everyone within the organization. 
B)  An immediate response. 
C)  Adaptive problem solving behavior. 
D)  Well thought-out procedures. 
A)  Participation on the part of everyone within the organization. 
B)  An immediate response. 
C)  Adaptive problem solving behavior. 
D)  Well thought-out procedures.

Question 16

When should supervisors determine if groups should be included in the decision-making process?

Accepted Answer

Supervisors should include groups if the

Question 17

Which of the following problems is MOST likely to require a nonprogrammed decision?

Accepted Answer

A)  The copy machine is out of ink. 
B)  The telephones have been turned off because the bill has not been paid. 
C)  Two prospective new hire employees demonstrate similar qualities. 
D)  An employee has shown up to work intoxicated. 
A)  The copy machine is out of ink. 
B)  The telephones have been turned off because the bill has not been paid. 
C)  Two prospective new hire employees demonstrate similar qualities. 
D)  An employee has shown up to work intoxicated.

Question 18

If follow-up and appraisal of consequences reveals significant variance between the desired and actual outcomes, it is advisable to start over by re-evaluating the problem as though it is new.

Accepted Answer

A) True 
 B)False

It is comforting to know that if you follow the proper steps in the decision-making process, a good decision is guaranteed.

Decision making is influenced by many forces, making it difficult to formulate a simple "to do checklist" that applies to every situation in the same way.

What is satisficing? When is it most appropriately utilized?

The nominal group technique allows individuals to brainstorm solutions before working collectively in a group.

All of the following would be criteria for evaluating the selection of a particular decision alternative, EXCEPT:

Why is the nominal group technique used in the brainstorming process?

Personal opinion does not impact decision making.

James is a new supervisor who has recently been confronted with tardiness issues among his employees. What type of decision would most likely be used to address this problem?

What are some things that supervisors should consider in an effort to understand their own decision style?

When making decisions, the supervisor should consider knowledge gained from experience with the understanding that the current situation is not identical to past situations.

A fire has just broken out in Keiko's department. This would probably be a very good time for Keiko to solicit advice from others before making a decision about what to do.

If it is legal, it is ethical; if it is illegal, it is unethical.

A supervisor should do whatever it takes, including spend excessively, to see that all problems are resolved.

A person who is a free spirit tends to be:

Nonprogrammed decisions are more demanding because they require:

When should supervisors determine if groups should be included in the decision-making process?

Which of the following problems is MOST likely to require a nonprogrammed decision?

If follow-up and appraisal of consequences reveals significant variance between the desired and actual outcomes, it is advisable to start over by re-evaluating the problem as though it is new.

Supervising in Uncertain Times

The Managerial Functions

Communication: the Vital Link in Supervisory Management

Motivational Principles As Applied to Supervision

Positive Discipline

Supervisory Planning

Supervisory Organizing at the Departmental Level

The Supervisor and Employee Recruitment, Selection, Orientation and Training

Performance Management: Appraising, Coaching, Promoting, and Compensating

Supervisory Leadership and the Management of Change

Managing Work Groups: Teamwork, Morale and Counseling

Supervising a Diverse Workforce

Fundamentals of Controlling

Resolving Conflicts in the Workplace

Filters

Exam 5: Solving Problems: Decision Making and the Supervisor

It is comforting to know that if you follow the proper steps in the decision-making process, a good decision is guaranteed.

Decision making is influenced by many forces, making it difficult to formulate a simple "to do checklist" that applies to every situation in the same way.

What is satisficing? When is it most appropriately utilized?

The nominal group technique allows individuals to brainstorm solutions before working collectively in a group.

All of the following would be criteria for evaluating the selection of a particular decision alternative, EXCEPT:

Why is the nominal group technique used in the brainstorming process?

Personal opinion does not impact decision making.

James is a new supervisor who has recently been confronted with tardiness issues among his employees. What type of decision would most likely be used to address this problem?

What are some things that supervisors should consider in an effort to understand their own decision style?

When making decisions, the supervisor should consider knowledge gained from experience with the understanding that the current situation is not identical to past situations.

A fire has just broken out in Keiko's department. This would probably be a very good time for Keiko to solicit advice from others before making a decision about what to do.

If it is legal, it is ethical; if it is illegal, it is unethical.

A supervisor should do whatever it takes, including spend excessively, to see that all problems are resolved.

A person who is a free spirit tends to be:

Nonprogrammed decisions are more demanding because they require:

When should supervisors determine if groups should be included in the decision-making process?

Which of the following problems is MOST likely to require a nonprogrammed decision?

If follow-up and appraisal of consequences reveals significant variance between the desired and actual outcomes, it is advisable to start over by re-evaluating the problem as though it is new.

Supervising in Uncertain Times

The Managerial Functions

Communication: the Vital Link in Supervisory Management

Motivational Principles As Applied to Supervision

Positive Discipline

Supervisory Planning

Supervisory Organizing at the Departmental Level

The Supervisor and Employee Recruitment, Selection, Orientation and Training

Performance Management: Appraising, Coaching, Promoting, and Compensating

Supervisory Leadership and the Management of Change

Managing Work Groups: Teamwork, Morale and Counseling

Supervising a Diverse Workforce

Fundamentals of Controlling

Resolving Conflicts in the Workplace

Filters