Exam 11: Human Resource Management: Finding and Keeping the Best Employees

Off-the-job training:

Zorn Enterprises hired several qualified soldiers returning from the war with hearing impairment to rehab its recently acquired apartment complexes.As a growing business,it is abiding by the law as currently stated.It is not required to adapt the work site to help these soldiers hear and communicate better with each other.

The appropriate term for employees whose skills and knowledge go beyond their current work environment and work responsibilities are underemployed workers.

Last year Adam lost his job as a skilled welder at an automobile assembly plant.After looking for work for several months,he finally accepted a job as an unskilled laborer at a local nursery.Although he is pleased to have work,Adam feels that his new job doesn't use his skills to their full potential.Adam is an example of an underemployed worker.

Companies are utilizing home-based workers as ________,shifting away from the expense of maintaining in-house operators or less qualified offshore operators.

When it comes to human resource management issues,the federal government generally has taken a "hands off" approach since the early 1960s.

When determining the human resources needs for a well-known engineering firm,the HR director realized that the company lacked a critical mass of engineers under the age of 30.The company could not afford to get caught short in this competitive business climate.An important recruitment strategy for the HR director's department was to start attending college fairs as well as considering hiring interns.We define his recruitment efforts as developing relationships with _______________.

Janelle spends three hours each day working as an online customer service representative for an online retailer.She can choose her own hours,within reason.The job works out well for her since she has a new baby that she cares for much of the day.The retailer does not provide her or the other 200 customer service reps with work space,which constitutes a sizeable cost savings for the company.Janelle participates in a popular work strategy known as ________________.

A _________________ is a check of a potential employee's work record,academic record,credit history,and recommendations.

Employees sometimes prefer increases in fringe benefits rather than increases in wages or salaries,because many fringe benefits are not subject to taxes.

Career Builder.com has posted a variety of sales management positions.Some require the manager to have five to ten years of experience and preferably a Master's Degree in a field of science.These requirements are part of the job specification.

The _______________ was created by the Civil Rights Act of 1964,and has since become a formidable regulatory force in the administration of human resource management.

An important U.S.government organization charged with setting human resource management guidelines is:

A ___________ plan gives employees some ability to adjust hours when they work,as long as they work the required number of hours.

Flextime plans are popular with employees because they allow them to work fewer hours while still earning the same income.

What are the key features of flextime plans,compressed workweeks,and job sharing plans? Discuss the advantages and disadvantages of these approaches to scheduling employees.

Promotions and transfers are __________ sources available to human resource managers in their recruiting efforts.

Today,human resource management has become so important that in many firms it has become:

The Hottie Potatee potato bar franchise chain does not permit employees at corporate headquarters to work flextime schedules.The CEO communicated with employees and explained that shift workers at the corporate owned potato bars cannot reasonably work that way and in order to keep things fair,he prefers that the corporate employees work regular hours from 8:00 A.m.until 5:00 p.m.or from 1:00 p.m.to 11:00 p.m. ,which is the other regular shift where they need staff.Workers at fast food operations do not have the opportunity for flextime schedules because they must be at work prior to the store's serving hours and usually after the store closes.They cannot plan their own schedule,but must comply with the hours that management needs help.

Although the purpose of affirmative action was to "right past wrongs" against minorities,subsequent laws were passed to reverse earlier decisions that required some industries to maintain employment quotas when it came to the hiring of minorities.