Exam 6: Orienting, Training, and Developing Employees

Which term refers to employees who are coached, advised, and encouraged by more senior employees?

Good trainers need to be knowledgeable about the subject, well prepared, enthusiastic, and have good communication skills.

CONEXUS is the largest credit union in Saskatchewan with assets of $1.1 billion. Its training and development budget for its 465 employees is six percent of payroll. Three percent is spent on university education, and the other three percent is spent on training. Its largest training program develops financial service representatives. The training consists of several steps, and each is evaluated. In-house and classroom-based modules teach content, such as computer literacy, cash duties, and introduction to CONEXUS's products and services, and progresses through to more advanced training, such as consumer lending practices, estates, and minimal mortgage lending. Each three- to five-day module is followed by a work period of three to 12 months so that employees can apply their knowledge. "Smile sheets" are completed by each participant at the end of the classroom training, exams are given after each module, and the results are fed back to the employees and managers. Employee performance reviews are conducted on the job-specific competencies learned during the training. After several of the financial planning modules, performance is tracked by the number of call-outs to customers and the number of sales. CONEXUS uses several measures to evaluate the effectiveness of its training. List the levels of evaluation used and what is being measured at each level.

Role-playing brings a hypothetical situation to life and provides experiential learning.

Which term refers to a long-term approach for acquiring and using new skills?

A legal office uses exams to evaluate its legal assistant training program. Which training evaluation method is being used?

Training that uses computers and/or online resources is e-learning.

Determining the length and sequence of materials in a training program is usually done during the evaluation phase.

Which training method provides a variety of work experiences to broaden the knowledge and understanding required to manage more effectively?

Being open to working with a diverse group of people is a core skill that many employers look for in potential employees.

A gap that exists between the KSAs that employees have (actual) and the ones they need (desired) is a training need.

The management team at EFY co. would like to improve the interpersonal relationships and team dynamics within its organization. What should managers consider as they design team training?

What is the term for the effective application of principles learned through training to what is required on the job?

Which of the following is a drawback to on-the-job training?

Describe two basic conditions that must be present if a career development program is to be successful.

The principal criteria for determining promotions are seniority and merit.

The success of any training effort depends more on the content of the program than on the teaching skills and personal characteristics of those conducting the training.

Lateral transfers allow employees to more horizontally through different departments in an organization

Which principle of learning encourages trainees to engage with one another and exchange ideas?

There is no significant distinction between the terms "training" and "development."