Exam 6: Orienting, Training, and Developing Employees

The system of training in which a worker who is entering the skilled trades is given thorough instruction and experience, both on and off the job, in all aspects of the work, is known as trades training.

Effective customer communication training involves a large behavioural component. What training method would be most effective?

A store received an excessive number of customer complaints. To which phase of the instructional systems design approach to training is this information particularly important?

Classroom instruction is often supplemented with case studies.

Managers should focus on the training topic, rather than the trainee, to create an optimal training environment that is conducive to learning.

What type of on-the-job training is a manager engaging in when he or she provides a continuing flow of instructions, comments, and suggestions to the employee?

Which of the following is one of the methods for evaluating training?

Coaching involves a continuing flow of instructions, comments, and suggestions from the manager to the subordinate.

What are two learning principles that are important to the effectiveness of training programs?

What strategy can managers use to ensure the training environment is conducive to learning?

Because many new employees have the skills and capabilities needed to start work, it is not necessary to spend money on training for these individuals.

Health and safety training should be part of all formal orientation programs.

Working adults who improve their literacy skills gain better pay, more promotions, and are employed for longer periods of time.

What is one approach a manager can take to maximize the transfer of training to the job?

The managers and executives who coach, advise, and encourage employees of lesser rank are called evaluators.

The practice of establishing formal programs that assign an executive to employees who are supposed to be coached, advised, and encouraged to acquire skills in order to prepare them for upward movement is known as mentoring.

Kyle lets his staff them tell him what training they need and how best to do it. Which phase of the instructional systems design approach to training is this?

Which term refers to the placement of an employee in another job for which the duties, responsibilities, status, and remuneration are approximately equal to those of the previous job?

What do many companies use to make orientation information more readily available to their employees?

Trainee readiness refers to maturity and experience in a trainee's background.