Question 1

What are the first and fourth steps in the instructional systems design approach to training?

Accepted Answer

A)  program administration and evaluation 
B)  needs assessment and evaluation 
C)  needs assessment and delivery 
D)  program design and delivery 
A)  program administration and evaluation 
B)  needs assessment and evaluation 
C)  needs assessment and delivery 
D)  program design and delivery

Question 2

What are the benefits of an orientation program?

Accepted Answer

Benefits of conducting an orientation pr

Question 3

Learning is becoming increasingly learner driven and collaborative.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is one of the methods for evaluating training?

Accepted Answer

A)  learning 
B)  motivation 
C)  outcome 
D)  contribution 
A)  learning 
B)  motivation 
C)  outcome 
D)  contribution

Question 5

Training and development is planned solely by the HR department.

Accepted Answer

A) True 
 B)False

Question 6

Increased productivity, improved employee morale, identification with the company, and reduced anxiety are all benefits of which HR process?

Accepted Answer

A)  formal orientation 
B)  good hiring practices 
C)  effective job design 
D)  strong organizational development 
A)  formal orientation 
B)  good hiring practices 
C)  effective job design 
D)  strong organizational development

Question 7

Which term refers to the embedding of organizational values, beliefs, and accepted behaviours?

Accepted Answer

A)  brainwashing 
B)  training 
C)  orientation 
D)  socialization 
A)  brainwashing 
B)  training 
C)  orientation 
D)  socialization

Question 8

According to a Conference Board of Canada study, Canadian employers spend about half as much as U.S. organizations on employee training and education.

Accepted Answer

A) True 
 B)False

Question 9

Trainee readiness can be impacted by previous successful and unsuccessful training.

Accepted Answer

A) True 
 B)False

Question 10

What are two fundamental issues related to training design?

Accepted Answer

A)  trainee motivation and conducting training 
B)  principles of learning and trainee readiness 
C)  training evaluation and principles of learning 
D)  instructional objectives and scheduling 
A)  trainee motivation and conducting training 
B)  principles of learning and trainee readiness 
C)  training evaluation and principles of learning 
D)  instructional objectives and scheduling

Question 11

Many organizations never make the connection between their strategic objectives and their training programs.

Accepted Answer

A) True 
 B)False

Question 12

Organizations frequently refer to "intellectual capital" as their competitive advantage. What is intellectual capital?

Accepted Answer

A)  the combination of human capital and organizational support 
B)  individual learning and organizational development 
C)  human capital and individual competencies 
D)  organizational learning potential leading to organizational knowledge 
A)  the combination of human capital and organizational support 
B)  individual learning and organizational development 
C)  human capital and individual competencies 
D)  organizational learning potential leading to organizational knowledge

Question 13

A bank uses performance reviews to evaluate its financial training modules. Which training evaluation method is being used?

Accepted Answer

A)  reactions 
B)  learning 
C)  behaviour 
D)  results 
A)  reactions 
B)  learning 
C)  behaviour 
D)  results

Question 14

Orientation is the formal process of familiarizing new employees with the organization.

Accepted Answer

A) True 
 B)False

Question 15

Orientation, training, and development are essential for strong human capital.

Accepted Answer

A) True 
 B)False

Question 16

A manager discovered that the ongoing customer complaints he had been receiving were all concerning a few members of the drive-thru counter crew. What levels of training analysis would be most helpful to the manager?

Accepted Answer

A)  organizational and task analyses 
B)  organizational and person analyses 
C)  task and person analyses 
D)  organizational and job analyses 
A)  organizational and task analyses 
B)  organizational and person analyses 
C)  task and person analyses 
D)  organizational and job analyses

Question 17

Learning refers to an ongoing change in behaviour and thinking.

Accepted Answer

A) True 
 B)False

Question 18

Socialization refers to how quickly an individual forms friendship at work.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is an example of an interpersonal or soft skill?

Accepted Answer

A)  writing and speaking clearly 
B)  managing time effectively 
C)  being honest and ethical 
D)  using technology efficiently 
A)  writing and speaking clearly 
B)  managing time effectively 
C)  being honest and ethical 
D)  using technology efficiently

Question 20

A financial institution tracks performance through customer sales after its sales training. Which training evaluation method is being used?

Accepted Answer

A)  reactions 
B)  learning 
C)  behaviour 
D)  results 
A)  reactions 
B)  learning 
C)  behaviour 
D)  results

What are the first and fourth steps in the instructional systems design approach to training?

What are the benefits of an orientation program?

Learning is becoming increasingly learner driven and collaborative.

Which of the following is one of the methods for evaluating training?

Training and development is planned solely by the HR department.

Increased productivity, improved employee morale, identification with the company, and reduced anxiety are all benefits of which HR process?

Which term refers to the embedding of organizational values, beliefs, and accepted behaviours?

According to a Conference Board of Canada study, Canadian employers spend about half as much as U.S. organizations on employee training and education.

Trainee readiness can be impacted by previous successful and unsuccessful training.

What are two fundamental issues related to training design?

Many organizations never make the connection between their strategic objectives and their training programs.

Organizations frequently refer to "intellectual capital" as their competitive advantage. What is intellectual capital?

A bank uses performance reviews to evaluate its financial training modules. Which training evaluation method is being used?

Orientation is the formal process of familiarizing new employees with the organization.

Orientation, training, and development are essential for strong human capital.

A manager discovered that the ongoing customer complaints he had been receiving were all concerning a few members of the drive-thru counter crew. What levels of training analysis would be most helpful to the manager?

Learning refers to an ongoing change in behaviour and thinking.

Socialization refers to how quickly an individual forms friendship at work.

Which of the following is an example of an interpersonal or soft skill?

A financial institution tracks performance through customer sales after its sales training. Which training evaluation method is being used?

Exploring Why Hrm Matters to All Employees

Operating Within the Legal Framework

Creating a Culture of Well-Being

Defining, Analyzing, and Designing the Work

Planning For, Recruiting, and Selecting the Workforce

Managing Employee Performance

Rewarding and Recognizing Employees

Dealing With Management Rights, Employee Rights, and Discipline

Understanding Labour Relations and Collective Bargaining

Learning About International Human Resources Management

Filters

Exam 6: Orienting, Training, and Developing Employees

What are the first and fourth steps in the instructional systems design approach to training?

What are the benefits of an orientation program?

Learning is becoming increasingly learner driven and collaborative.

Which of the following is one of the methods for evaluating training?

Training and development is planned solely by the HR department.

Increased productivity, improved employee morale, identification with the company, and reduced anxiety are all benefits of which HR process?

Which term refers to the embedding of organizational values, beliefs, and accepted behaviours?

According to a Conference Board of Canada study, Canadian employers spend about half as much as U.S. organizations on employee training and education.

Trainee readiness can be impacted by previous successful and unsuccessful training.

What are two fundamental issues related to training design?

Many organizations never make the connection between their strategic objectives and their training programs.

Organizations frequently refer to "intellectual capital" as their competitive advantage. What is intellectual capital?

A bank uses performance reviews to evaluate its financial training modules. Which training evaluation method is being used?

Orientation is the formal process of familiarizing new employees with the organization.

Orientation, training, and development are essential for strong human capital.

A manager discovered that the ongoing customer complaints he had been receiving were all concerning a few members of the drive-thru counter crew. What levels of training analysis would be most helpful to the manager?

Learning refers to an ongoing change in behaviour and thinking.

Socialization refers to how quickly an individual forms friendship at work.

Which of the following is an example of an interpersonal or soft skill?

A financial institution tracks performance through customer sales after its sales training. Which training evaluation method is being used?

Exploring Why Hrm Matters to All Employees

Operating Within the Legal Framework

Creating a Culture of Well-Being

Defining, Analyzing, and Designing the Work

Planning For, Recruiting, and Selecting the Workforce

Managing Employee Performance

Rewarding and Recognizing Employees

Dealing With Management Rights, Employee Rights, and Discipline

Understanding Labour Relations and Collective Bargaining

Learning About International Human Resources Management

Filters